Assistant Food and Beverage Manager

6 months ago

Niagara Falls, Canada Sheraton Fallsview Hotel Full time

Niagara Falls-based _**Canadian Niagara Hotels Group of Companies**_ is one of Canada’s largest and most successful diversified entertainment businesses, with more than 2500 talented professionals spread across its various Hotels, Spas, Conference Centres, Restaurants, Craft Brewery and Distillery, Indoor Waterpark, City Touring, Entertainment and Specialty Retail businesses - with more to come We are home to world-class brands including Marriott, Sheraton, IHG, Morton’s, Milestones, Hard Rock Café, Rainforest Café, Hershey and Starbucks - to name a few_. _ Regardless of what business or role you start with, career development opportunities and rewards are endless for people delivering exceptional guest satisfaction and attaining business results.

**Overview**

In this high volume facility, the Assistant Food and Beverage Manager is responsible to ensure enthusiastic, courteous and safe quality of service is provided to all customers, while striving to create a venue staffed by knowledgeable, helpful, and cheerful staff who are motivated on exceeding guest satisfaction and operating revenue targets.

**Responsibilities**
- Create strategies and controls including new initiatives, revenue maximization, management and supervisory skill assessment.
- Recruit, hire, train, schedule and evaluate the effectiveness and efficiency of all Food and Beverage staff and work toward continuous personal development and success.
- Counsel team members and complete team performance evaluations and reviews by providing feedback and conducting daily score cards/ ‘secret shopper’.
- Ensure all operating equipment and control standards and systems are used.
- Generate applicable departmental reports. Update when needed, existing control and procedure manuals including development of new manuals.
- Enforce all health and safety and sanitation standards, including preventative maintenance as it pertains to kitchen areas.
- Supervise the Food and Beverage areas to ensure that operations are effectively, safely and efficiently carried out, while continually looking for ways to improve Fallsview Indoor Waterpark operations in order to increase revenue and decrease cost.
- Participate in a Manager On Duty schedule that encompasses the rest of the business units and their supervision and complete all other duties as assigned.

**Qualifications**
- Minimum of 3 (three) years of experience in a manager/supervisory position in the food service
- Graduate of a university/college Hospitality and Food Preparation Program or Hotel and Restaurant Management Program preferred
- Demonstrate commitment and passion to maximizing guest satisfaction in each stage of the guest experience and the ability to establish immediate credibility with guests and staff - leads all staff by example
- Above-average analytical and report writing skills as they pertain to problem/opportunity identification, analysis, and corresponding options/solutions
- Demonstrate competency in general accounting, basic mathematics, and report-writing
- Excellent organizational and time management skills as well as the ability to work effectively under pressure
- Working knowledge of computerized Point of Sales system - knowledge of Micros preferred
- Demonstrate experience in ability to lead and supervise a team of operating staff
- Set high standards and priorities and demonstrate urgency to achieve critical goals and objectives
- Demonstrate Microsoft and Excel skills to be able to update nightly Waterpark revenue reports and labour tracking
- Smart Serve certified
- Safe food handler certification
- Must be able to work all shifts including weekends and holidays

To learn more about Canadian Niagara Hotels Group of Businesses or view other current and future job opportunities please visit CNHCAREERS.CA

**Benefits**:

- Dental care
- Extended health care
- On-site parking

Schedule:

- Holidays
- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Niagara Falls, ON L2G 3K7: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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