Banquet Captain

**Position Summary**: To assist the Banquet & Conference Services Manager in overseeing the daily operations of the Banquet and Conference Centre while ensuring the highest level of service to our guests and clients.

**Primary Responsibilities**:

- Has exceptional knowledge of all aspects of the banquet and conference centre and the facilities and services of the resort.
- Performs the regular duties of a Banquet Server ensuring the highest level of service and professionalism at all times.
- Continually interacts with Banquet Team members to motivate and encourage them in the daily performance of their duties.
- Organizes and co-ordinates the set up of and service for weddings, conferences, conventions, seminars, meetings, large group gatherings, and other special events.
- Monitors and effectively controls facility operations.
- Assists in maintaining all inventory, ordering and product/labour costs.
- Ensure all safety regulations are implemented and followed.
- Mediate guest’s disputes and complaints for immediate solution in a constructive and professional manner.
- Professionally represents the resort and the food and beverage department at all times.
- Attends and participates in all applicable meetings to discuss upcoming events and forecast operational needs.
- All other duties as assigned by the Banquet & Conference Services Manager

**Professional Qualifications**:

- Completion of Secondary School
- 1-3 years food & beverage supervisory experience
- Smart Serve Certification

**Personal Qualities**:

- Must have excellent communication skills, interpersonal skills and team-building skills
- Must be self-motivated and have excellent time management skills
- Knowledge of food, wine and related beverages
- Ability to stand and walk for long periods of time
- Ability to carry up to 50 pounds
- Work safely in a fast-paced environment
- Honest and trustworthy

The Americana Conference Resort & Spa is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We will make reasonable accommodations for the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please advise the Human Resources Department to ensure your accessibility needs are accommodated throughout this process

**Job Types**: Part-time, Permanent

Pay: From $17.55 per hour

**Benefits**:

- Company events
- Discounted or free food
- On-site parking
- Store discount

Schedule:

- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Tips

Ability to commute/relocate:

- Niagara Falls, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Banquet: 1 year (required)

**Language**:

- English (required)

Licence/Certification:

- Smart Serve (required)

Work Location: In person