Operations Manager

6 months ago

Vancouver, Canada CMMN GRND: Fitness and Social Wellness Collective Full time

**About us**

CMMN GRND Fitness and Social Wellness Collective is a transformative wellness space nestled in the heart of Olympic Village, Vancouver, encompassing 3600 sq/ft.

Our offerings encompass rhythm-based spin classes, an extensive Yoga program, mat pilates, two distinct strength training approaches, and meditation sessions. Additionally, we continuously endeavor to introduce fresh and innovative wellness experiences on a rotating basis. These include practices like breath work, sound baths, yoga + massage classes, communal acupuncture, workshops on sexual health, art therapy, beginners yoga and strength training workshops, and more.

We champion inclusion, equity, diversity, and action in our space. We operate with a trauma-informed perspective, recognizing the impact of trauma on an individual's well-being and using movement as a means of healing. By providing trauma-informed training to all our instructors, we ensure a safe and inclusive space for all. We have adopted a body neutral and gender neutral approach to all that we offer at CMMN GRND.

**Responsibilities**:

- Oversee daily operations of the studio, ensuring efficiency and adherence to company policies and procedures.
- Work with the other leaders in the CMMN GRND space to manage and supervise Care Team staff and instructors, providing leadership, guidance, development opportunities and support.
- Develop and maintain up-to-date task lists for team members to successfully complete their assigned responsibilities during scheduled shifts.
- Develop and implement operational strategies to optimize studio performance, including revenue growth, cost control, and customer retention.
- Monitor and maintain the cleanliness, functionality, and safety of all studio equipment, facilities, and amenities. Including bike maintenance and A/V maintenance in both studio rooms.
- Manage inventory and supplies including all studio amenities, toiletries, fitness equipment, yoga props. Stay up to date on all expense reporting.
- Hire skilled and professional Care Team members as needed.
- Monitor and analyze key performance indicators (through MarianaTek) and financial reports to evaluate studio performance and implement corrective actions if necessary.
- Collaborate with the Creative Director to develop and execute promotional campaigns, events, and initiatives to attract new clients and retain existing ones.
- Provide detailed reports directly to the Chief Financial Officer (CFO) pertaining to all financial affairs.
- Manage, and maintain accurate records of membership, schedule, class attendance, and client profiles using the MarianaTek software.
- Manage and oversee the integration and utilization of ClassPass within our fitness studio's operations.
- Manage optimized scheduling for all Care Team + Instructors and be the point person/available for any last-minute coverage as needed in studio.
- In addition to on-going and consistent feedback; conduct quarterly Care Team performance reviews and training sessions to ensure ongoing professional development and high-quality service delivery.
- Work with the other leaders in the CMMN GRND space to provide comprehensive training to both current and newly hired spin instructors, strength instructors, and pilates instructors, equipping them with the necessary skills and knowledge to effectively lead classes.
- Embrace and actively promote the core values of CMMN GRND (Social Wellness, Body Neutrality, Gender Neutrality, DE+I, Trauma Informed + Choice Based Practices, Social Justice)
- Stay updated on industry trends, best practices, and competition to identify opportunities for business growth and improvement.

Core Competencies:
**Leadership-** Possesses the ability to lead, motivate, and develop team members to foster a productive and engaged team that works together cohesively to achieve organizational objectives. A CMMN GRND leader uses emotional intelligence, effective communication, strategic and visionary thinking, integrity, and adaptability to inspire and empower their teams, foster a positive work environment, and drive organizational success.

**Business Accumen
- **A CMMN GRND leader possesses the ability to understand and interpret various business-related factors, make informed decisions, and drive strategic initiatives to achieve organizational goals and success. This includes financial literacy, market awareness, a full understanding of business operations, the ability to make informed and timely decisions, and an entrepreneurial self-starter mindset.

**Authenticity and Transparency-** Transparency is the extent to which a leader openly shares information with all relevant stakeholders, enabling them to make informed decisions. It involves providing clear and accessible communication, being open about goals, strategies, and outcomes, and ensuring that information flows freely throughout the organization.

Authenticity refers to the genuineness and consistency of a leader's behavior, aligning wi

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