Customer Care Representative

7 months ago

Vancouver, Canada Bosa Properties Full time

About The Company:
Bosa Properties Inc. (“BPI”) is an end-to-end real estate company offering human-centered solutions for property development and management. Based out of Vancouver, Canada, our team of in-house experts work across residential, commercial and master-planned projects, with a growing residential portfolio that includes more than 22,000 homes that are built or under development, and an income portfolio that includes 5.5 million square feet of retail, industrial, office and rental properties under management.

We are an organization of high achievers and believe what is created in community is always better than what is created in isolation. We set high expectations and support you in achieving excellence. We are building a trusted community to collaborate, learn from each other and deliver results.

About The Role:
Bosa Properties is looking for a Customer Care Representative to join our team of talented real estate professionals. Reporting to the Director of Customer Care, this individual will have a unique opportunity to act as the front line of Bosa Properties, ensuring that homeowners’ concerns are addressed, and their expectations are met, in a professional and timely manner. The Customer Care Representative plays a key role in homeowner orientations, suite inspections and coordinating repairs for deficiencies across the company’s project portfolio.

**What You'll Do**
- Schedule and complete suite pre-inspections, inspections, and homeowner orientations;
- Respond to questions regarding the inspection process and act as a community liaison;
- Offer solutions to best meet customer needs, according to company standards;
- Maintain adequate stock of supplies, equipment, parts, and materials needed to complete warranty work orders and keep track of inventory;
- Collaborate with the Customer Care Team to communicate service item status, prioritization, and timing to complete requested warranty work.

In addition to the typical day, projects arise and will require you to:

- Evaluate warranty reports and coordinate necessary repairs with trade contractors as needed;
- Liaise with Axiom Builders’ team to resolve complex issues or escalate concerns on timely resolution from suppliers and trades;
- Help support with urgent situations on-site, in close coordination with the Strata managers or the Bosa Properties property management teams;
- Support the Director of Customer Care with other duties as required.

What You Bring:

- Three (3) years of experience working on warranty and deficiency management on multi-family and mixed-use real estate projects;
- Understanding of building technology and typical building maintenance procedures;
- Ability to build relationships with multiple stakeholders and maintain trust and integrity for yourself and the company;
- Demonstrated ability to manage multiple concurrent priorities and adapt to changing needs;
- Valid driver’s license;
- Experience with report writing and online reporting platforms will be considered an asset;
- The ability to self-perform home repairs with a high degree of quality and efficiency is considered an asset.

**Salary**

The expected base salary range for this role is $61,100-$84,000. Our salary ranges and bonus percentages are determined by job family and level. Base salary is determined by a combination of factors including, but not limited to, education and training, years of relevant experience, and internal equity.

**Who You Are**
- Trustworthy: You lead with trust when interacting with your team and other departments. You proactively build trust by demonstrating credibility, empathy, and sincerity.
- Humble: Unpretentious and self-aware, you take responsibility for your mistakes. You know that egos are barriers to doing our best work and always learning.
- Community focused: You believe what is created in community is always better than what is created in isolation and excellence is created through collaboration.

**How to Apply**

We value your interest in Bosa Properties. While we can only respond to shortlisted applicants, we will keep your information on file and consider you for future opportunities as they come available.

You belong here If your experience and interests match with some of the above, we want you to apply. We are dedicated to building a diverse community, where everyone belongs.

Li - Onsite

  • Customer Care Representative

    6 months ago

    Vancouver, Canada Swish Maintenance Limited Full time

    Take the next steps in your Customer Operations career and join Swish as a Customer Care Representative! **Position Overview**: Enter the role of a Customer Care Representative, where your main responsibility is to create frictionless customer experiences. As the frontline liaison, you'll be handling inquiries, resolving issues, and providing reliable...

  • Customer Care Representative

    3 weeks ago

    Vancouver, Canada Metatribe Contracting Ltd Full time

    Are you passionate about delivering outstanding customer service and ensuring a seamless client experience? Join our team as a Customer Care Representative, where you'll play a vital role in supporting homeowners during one of the most exciting phases of their journey—moving into their new home. **What You'll Do** As a key point of contact for...

  • Customer Care Representative

    7 months ago

    North Vancouver, Canada Sonova Full time

    North Vancouver, CanadaCustomer Care Representative - Are you passionate about providing customer service that exceeds expectations? Are you comfortable in a fast-paced retail clinic environment? _ - Are you looking for an opportunity to make a difference?_ - If so, we think you belong here at **Connect Hearing** as a **Customer Care Representative**!**Who...

  • Regional Customer Care Representative

    7 months ago

    Vancouver, Canada Sonova Full time

    Vancouver, CanadaRegional Customer Care Representative - Are you looking for an opportunity to make a difference? Are you comfortable in a fast-paced retail clinic environment?_ - Are you passionate about providing customer service that exceeds expectations?_ If so, we think you belong here at **Connect Hearing** as a **Regional Customer Care...

  • Customer Care Representative

    3 months ago

    Vancouver, Canada Amacon Full time

    **About Us** Driven by a passion for detail and a tradition of excellence in design and architecture, Amacon is recognized as one of Canada’s most influential real estate development and construction firms. With five decades of development and construction expertise, a precise level of design and craftsmanship is evident in all the homes and commercial...

  • Customer Care Representative

    6 months ago

    Vancouver, Canada Aquilini Development & Construction Full time

    **Position**: Customer Care Representative, Construction **Reports to**: Director, Customer Care **About Us** Aquilini Group (“AG”) is a diversified family business founded in Vancouver, BC more than 50 years ago with roots in the real estate development and construction industry. Today the company owns and manages an international real estate...

  • Customer Service Representative

    7 months ago

    Vancouver, Canada PetVet Care Centers Full time

    **Position Overview**: The Customer Service Representative contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital. **Essential Functions**: - Provides excellent customer service...

  • Customer Care Representative, Construction

    3 months ago

    Vancouver, Canada Amacon Full time

    **About Us** Driven by a passion for detail and a tradition of excellence in design and architecture, Amacon is recognized as one of Canada’s most influential real estate development and construction firms. With five decades of development and construction expertise, a precise level of design and craftsmanship is evident in all the homes and commercial...

  • Customer Care Representative

    6 months ago

    West Vancouver, Canada Beachcomber Hot Tubs Group Inc. Full time

    **Experience**: 1-2 years **Salary**: $22 - $24 per hour **About EMC Business Solutions LLP** EMC Business Solutions LLP (EMC) was founded as a business in January 2014 to empower businesses through Finance and Digital Technology. EMC’s business is to provide inventory financing for the network of independently owned Beachcomber independent dealerships...

  • Customer Care Representative, Construction

    3 months ago

    Vancouver, Canada Aquilini Development & Construction Full time

    **Position**: Customer Care Representative, Construction (12 month term contract) **Reports to**: Director, Customer Care **About Us** Aquilini Group (“AG”) is a diversified family business founded in Vancouver, BC more than 50 years ago with roots in the real estate development and construction industry. Today the company owns and manages an...

  • Customer Service Representative

    2 months ago

    Vancouver, Canada Busy Bee Gold Dry Cleaners Full time

    **The Company** Busy Bee Gold is a family-owned business that specializes in environmentally friendly dry cleaning with over 35 years of innovative experience in stain removal, pressing, cleaning, tailoring, and bridal services. The company works with all the major luxury brands, major films, TV shows, and performers like Cirque du Soile, earning the trust...

  • Customer Experience Representative

    7 months ago

    Vancouver, Canada 100 ways Full time

    **Job**: Customer Experience Representative (Full-Time) **Job Title**: Customer Experience Representative **Company**:100 Ways **Compensation**: $21-$24/hour **Our Company**: 100 Ways is a quickly growing E-commerce jewellery store based out of downtown Vancouver. We specialize in pre-owned fine jewellery, diamonds and custom items. We offer a wide...

  • Customer Service Representative

    8 months ago

    Vancouver, Canada Patterson Full time

    **Patterson isn't just a place to work, it's a partner that cares about your success.** One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring...

  • Customer Service Representative

    6 months ago

    Vancouver, Canada Porcupine Wood Products Full time

    **About Us**: Porcupine Wood Products Ltd. is a reputable company specializing in wood products. Committed to excellence, we take pride in delivering quality and reliable solutions to our clients. We are currently seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative...

  • Customer Service Representative

    4 months ago

    Vancouver, Canada Metro Wallcoverings Full time

    Metro Wallcoverings, the leading manufacturer and distributor of decorative commercial products to the Architect and Design community for over forty years, is looking for a Customer Service Representative for its Vancouver Office. POSITION TITLE: Customer Service Representative JOB DESCRIPTION: - Answer phones in a consistent and pleasant manner - Have a...

  • Customer Service Representative

    7 months ago

    Vancouver, Canada Metro Wallcoverings Full time

    Metro Wallcoverings, the leading manufacturer and distributor of decorative commercial products to the Architect and Design community for over forty years, is looking for a Customer Service Representative for its Vancouver Office. POSITION TITLE: Customer Service Representative JOB DESCRIPTION: - Answer phones in a consistent and pleasant manner - Have a...

  • Customer & Sales Analyst

    6 months ago

    Vancouver, Canada Eminence Organic Skin Care Full time

    **Role Summary** As the Customer & Sales Analyst, you are responsible for maintaining reports with sales results and Customer trends, primarily using Excel. The focus of these reports includes, but is not limited to, analysis of sales trends by product, Customer, and territory, specifically, product returns, annual Customer Satisfaction Survey, and sales...

  • Customer Care Representative

    1 day ago

    Vancouver, Canada Landa Global Properties Ltd. Full time

    **About The Company** Landa GlobalProperties is dedicated to setting a new standard of excellence in the creation of luxurious and refined communities in the beautiful city of Vancouver and beyond. Our passion is to elevate the way people live, and to this end Landa homes redefine luxury living through innovative planning, architecture, technology and...

  • Client Care Representative

    7 months ago

    Vancouver, Canada Access Information Management Full time

    **We Are Access** We are Access! We are committed to exceeding the expectations or our clients, company and community. We focus on protecting and managing the information for millions of people. And our mission is to advance how the world manages information with the very best service. **The Impact You Could Make** Do you truly care about human relations?...

  • Inside Sales Representative

    6 months ago

    Vancouver, Canada Eminence Organic Skin Care Full time

    **Role Summary** As the Inside Sales Representative, you will nurture ongoing relationships with Spa Partners by receiving orders and inquiries, and conducting daily outbound sales and follow-up calls. You will use your expert knowledge of products, product availability, and sales territories to provide key communications to the Spa Partners to increase...