Customer Experience Representative

6 months ago

Vancouver, Canada 100 ways Full time

**Job**: Customer Experience Representative (Full-Time)

**Job Title**: Customer Experience Representative

**Company**:100 Ways

**Compensation**: $21-$24/hour

**Our Company**:
100 Ways is a quickly growing E-commerce jewellery store based out of downtown Vancouver. We specialize in pre-owned fine jewellery, diamonds and custom items. We offer a wide selection of sustainable, timeless, and truly unique pieces.

**About the Position**:
We are currently hiring for a full-time Customer Experience Representative We're hoping to find someone who prides themselves on their ability to build and maintain strong client relationships, through engaging in-store and online interactions.

Our ideal team member would embody positivity, enthusiasm, and an understanding of what it means to make every customer experience a memorable one. Coupled with and eagerness to learn, and an ability to adapt and grow with a highly motivated and dedicated team

**What every team member needs**:

- At least **2 year of experience** in a customer service role.
- Experience with jewelry is an asset.
- Great customer service/communication skills.
- Ability to work independently and as part of a team.
- To be self-motivated and results driven.
- To have a proven interest in learning and development.
- Comfortable being in front of a camera (modelling jewelry) and photographing products.
- An understanding of Shopify is an asset, though not required.

**Your role as a Customer Experience Representative**:

- Create a personalized experience for each and every customer you sit down with as well as building relationships with our ever growing client base.
- Monitoring customer payments in store as well as accurate data entry and filing once the appointment is complete.
- Help to maintain a clean and organized work environment.
- Working hands on with jewellery, photographing and creating product listings on 100 Ways.
- Have a willingness to take on other tasks and projects as they arise.

**What Do We Offer?**

100 Ways is an equal opportunity employer and offers its employees a wide range of benefits, support and opportunities for growth and advancement.

At the end of the day, we know our employees are our most valuable resource. As such, we try to make your job as rewarding and engaging as possible

**Hours**:
This is full-time position, approximately 40 hours/week.

We are presently looking for our team members to be available between Tuesday to Saturday (5 days per week) from 9:00am-5:00pm.

**Requirements**:
2+ years of customer service experience.

**Job Type**: Full-time

Work remotely
- No

**Job Types**: Full-time, Permanent

**Salary**: $21.00-$24.00 per hour

Expected hours: 35 - 40 per week

**Benefits**:

- Dental care
- Extended health care
- Store discount

Schedule:

- 8 hour shift

Application question(s):

- Do you have any experience working with Jewellery? (Sales, manufacturing, education)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 2 years (preferred)

Work Location: In person

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