Customer & Sales Analyst

5 months ago

Vancouver, Canada Eminence Organic Skin Care Full time

**Role Summary**

As the Customer & Sales Analyst, you are responsible for maintaining reports with sales results and Customer trends, primarily using Excel. The focus of these reports includes, but is not limited to, analysis of sales trends by product, Customer, and territory, specifically, product returns, annual Customer Satisfaction Survey, and sales incentive programs. Reporting to the Business Analysis Manager, you will work closely to assist in running and developing sales and Customer reporting for multiple departments within the company.

**Responsibilities**
- Generation of sales reports to assist the sales team with sales forecasting and Customer Sales Incentive Programs
- Create quarterly sales reports to be reviewed by the Outside Sales Manager, Outside Sales Representatives, Inside Sales Representatives, and Business Development Specialists
- Create Promotion Buy-in Percentage gap lists
- Assist with the creation of meaningful reports to highlight trends in Customer spending and product trends
- Update monthly and quarterly item trend reports
- Create summary reports of the Annual Survey results for each ISR and OSR, as well as specific reports for each department
- Create a report that identifies and aggregates dissatisfied Customer comments so that the sales team can follow up with these Customers directly
- Assist with ad-hoc reporting required by all departments within the company
- Update daily and weekly reports on sales trends, customer details, and promotions

**Qualifications**
- Excel report creation and generation - minimum 2 years (formulas including but not limited to SUMIF, COUNTIF, VLOOKUP)
- SQL query writing skills an asset
- Customer service and problem resolution experience - minimum 1 year
- Customer Relationship Management (CRM) software experience preferred
- ESRI and ArcGIS experience an asset
- Klipfolio experience an asset
- Software development and accounting experience an asset
- Previous experience in role(s) supporting Outside Sales, Inside Sales, and/or Marketing an asset
- Excellent verbal and written communication, strong attention to detail, and ability to multitask
- Demonstration of responsibility and ownership - ability to see things through and manage tasks and projects to completion

**Total Rewards**
- Competitive salary, quarterly and annual bonuses based on individual and company goals
- 100% employer-paid premiums for extended health, health spending account, wellness program, green transportation incentive, various paid time-off options available from your first day, and product discounts
- Focus on professional development, 1:1 meetings with your leader, tuition assistance program and length of service rewards

**The Application**

Please submit a resume with a cover letter.

**Our Company**

Eminence Organic Skin Care provides premium products and unparalleled service to leading salons, spas, beauty professionals, and retail customers. For more than 14 years in a row, skin care professionals have voted Eminence Organic Skin Care as their Favorite Skin Care Line and their favorite company for Product Education. As a Certified B Corporation®, we are looking for Team-members who seek to positively impact lives within our communities, give back through philanthropic endeavours, and make choices to exemplify sustainability and be stewards of the environment.

Eminence Organic Skin Care is proud to be an equal opportunity employer. We are passionate about maintaining an inclusive workplace that encourages and values diversity.

EminenceCareers

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