Customer Service Representative
2 weeks ago
Metro Wallcoverings, the leading manufacturer and distributor of decorative commercial products to the Architect and Design community for over forty years, is looking for a Customer Service Representative for its Vancouver Office.
POSITION TITLE: Customer Service Representative
JOB DESCRIPTION:
- Answer phones in a consistent and pleasant manner
- Have a professional demeanor in appearance and actions
- Write up orders and follow company policies regarding order requirements
- Process payments accurately following company polices
- Provide a point of contact for customers with order status inquires, changes and issues
- Liaise with the sales team regarding orders and customer issues
- Communicate with suppliers for stock, production and shipping times
- Follow up for sample and stock requests
- Assist in the receiving of orders and stock with an eye for damage or shortages
- Assist with shipping orders and sales product in a timely and cost effective manner
- Learn the product lines on the job and by self study
QUALIFICATIONS / SKILLS:
- Completed High School Degree
- 1+ years previous Customer Service experience
- Basic level of Microsoft Word & Excel
- Intermediate level typing skills
- Excellent written and verbal communication skills
- High degree of organizational skills and ability to multitask
- Comfortable working with alpha numeric codes
- Able to move quickly and lift 40 lbs. multiple times
- Able to negotiate stairs and ladders with ease
- Ability to organize & prioritize
- Ability to work in a fast paced environment
- Can work alone and in a team environment
COMPENSATION PACKAGE:
- Annual salary plus merit-based bonus package
- Standard benefits package of health, drug and dental benefits
- Company pension plan with company matching option
**Benefits**:
- Dental care
- Flexible schedule
- Paid time off
- RRSP match
- Vision care
Schedule:
- Day shift
- Monday to Friday
**Education**:
- Secondary School (preferred)
**Experience**:
- Call center: 1 year (preferred)
- Customer service: 1 year (required)
Work Location: In person
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