Customer Care Representative

2 weeks ago

West Vancouver, Canada Beachcomber Hot Tubs Group Inc. Full time

**Experience**: 1-2 years

**Salary**: $22 - $24 per hour

**About EMC Business Solutions LLP**

EMC Business Solutions LLP (EMC) was founded as a business in January 2014 to empower businesses through Finance and Digital Technology. EMC’s business is to provide inventory financing for the network of independently owned Beachcomber independent dealerships and enter the digital world of sales and marketing. EMC believes digital marketing is going to replace the traditional forms of marketing and shoppers would increasingly use the internet as their source for shopping. EMC invested heavily in staffing and digital experts as they introduced new marketing strategies for independently owned Beachcomber dealerships. The strategy of entering the world of digital sales and marketing also saw EMC set up Omni-Channel sales of Beachcomber hot tubs in markets and retail supply chains that Beachcomber independent dealerships were not presently in. EMC believed increasing the awareness of Beachcomber through digital marketing and entering new sales channels would increase sales of Beachcomber hot tubs and Beachcomber Plus Products for Beachcomber and its network of independently owned dealerships.

EMC modern office is located next to Park Royal Mall, with an inspiring view overlooking the Burrard Inlet and Stanley Park. Our work environment is high energy and creative, with a team that prides itself on staying positive and unconventional. We think of each other as extended family, caring for one another, while holding ourselves to the highest expectations. We are looking for someone that shares our beliefs of being the best and rewarding the best.

**Responsibilities**:

- Provide product information, pricing, and availability to customers.
- Assist customers with order placement, tracking, and delivery scheduling.
- Resolve customer complaints and concerns in a professional and courteous manner.
- Coordinate with internal departments to ensure timely resolution of customer issues.
- Maintain accurate records of customer interactions and transactions.
- Assist with organizing and setting up events, including product demonstrations and promotions.
- Communicate effectively with Costco representatives regarding product offerings, promotions, and event coordination.
- Collaborate with team members to achieve departmental goals and objectives.
- Stay updated on product knowledge, company policies, and industry trends.

**Requirements**:

- 1-2 years of experience in a customer service role.
- Excellent communication and interpersonal skills.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Strong problem-solving abilities and attention to detail.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Experience with Costco dealings, including organizing events and communicating with Costco representatives, is preferred.
- Availability to work flexible hours, including evenings and weekends.
- Transit-friendly locations in Park Royal West Vancouver.

**Salary**: $22.00-$24.00 per hour

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (required)

Ability to Commute:

- West Vancouver, BC V7T 1A2 (required)

Ability to Relocate:

- West Vancouver, BC V7T 1A2: Relocate before starting work (required)

Work Location: In person

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