Datacenter Operations Specialist

6 months ago

Vancouver, Canada Microsoft Full time

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Datacenter Operations Specialist.

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a Datacenter Operations Specialist you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services. As a group, CO+I is focused on the personal and professional development of all employees and offers training and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.

Edge Site Operations is the organization responsible for deploying and maintaining collocated facilities globally that provide network connectivity for hyperscale datacenters as well as enabling low latency and reliable connectivity for Microsoft’s Cloud Services to our customers. As a Datacenter Operations Specialist, you will be responsible for network troubleshooting, deployment, decommissioning, and inventory and asset management for a portfolio of edge sites in a metro or region. You will embrace the “Four Walls” ownership philosophy by taking complete ownership of the sites you manage. You will work closely with partnering Teams that will be supporting you in deployments and day to day operations at your sites. You will help your team drive and deliver world class support services across your sites and assist other regions, as necessary. This opportunity will allow you to assist in transforming Edge Site Operations, develop new processes and procedures and drive field program development. This role can work from home when it is not business critical to be physically at the datacenter.

With personnel safety, environmental sustainability, and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

**Responsibilities**:

- Work across partner teams, who support deployment, break fix, inventory and asset management, security, design and build, and compliance to ensure seamless site operation.
- Develop and maintain relationships with leased facility landlord(s), IT service providers, and partner support teams.
- Assume accountability for executing all physical infrastructure resources required to provide capacity.
- Provide quality control for your datacenter-wide IT maintenance support activities across multiple service lines.
- Be the primary point of contact for response to major incidents at your datacenter(s) and participating in proactive and timely resolution of such major incidents impacting Microsoft Cloud services.
- Oversee successful SLA adherence in deployment, break fix and inventory and asset management for datacenters to ensure all local systems meet requirements supplied by Microsoft internal security and compliance teams.
- Contribute to regional and global improvement programs as required.
- Embody our culture and values.

**Qualifications**:
**Required Qualifications**:

- High School Diploma or equivalent AND 1+ year(s) mission critical industry experience in large-scale enterprise level network troubleshooting, deployment, decommissioning, or inventory and asset management
- OR 2+ years mission critical industry experience in large-scale enterprise level network troubleshooting, deployment, decommissioning, or inventory and asset management and college course work.

**Other Requirements**:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

**Preferred Qualifications**:

- Technical College degree or certification in Computer Science, Math, Telecommunications, or equivalent work experience.
- Knowledge of physical Enterprise-class IT infrastructures.
- Problem-solving skills, analytical capabilities, data analysis and attention to detail.
- Ability to effectively prioritize and execute multiple tasks and projects autonomously.

Data Center Operations Management IC3 - The typical base pay range for this role across Canada is CAD $68,000 - CAD $114,000 per year.

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