Customer Experience Ai Solutions Lead, Pso, Google

1 month ago

Toronto, Canada Google Full time

**Minimum qualifications**:

- Bachelor's degree in Computer Science, Mathematics, a related technical field, or equivalent practical experience.

**Preferred qualifications**:

- 10 years of experience in delivering complex AI or Customer Experience Transformation programs with demonstrated leadership in driving project success and team collaboration.
- Experience architecting cloud solutions with Conversational AI, Generative AI, or Contact Center as a Service products.
- Experience in conducting workshops, facilitating discussions, and delivering compelling presentations to diverse audiences.
- Experience making impactful technology contributions (e.g., patents, academic publications).

About the job
The Google Cloud Consulting Professional Services team empowers organizations to digitally transform their businesses, leveraging the best infrastructure, platforms, AI-based industry solutions, and cloud expertise.
As a Customer Experience (CX) AI Solutions Lead, you will play a crucial role in shaping the future of customer experience by helping businesses leverage the power of AI to transform their customer and employee interactions. You will lead the development and delivery of our Customer Experience AI Solutions projects with our strategic customers across industries. You will help scope projects and oversee implementation to drive successful customer outcomes, adoption, and business value. You will analyze and solve customer challenges, acting as a trusted advisor and consultant to translate them into impactful AI solutions.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more aboutbenefits at Google.

**Responsibilities**:

- Empower Google Cloud customers to transform their businesses with cutting-edge AI. Partner with cross-functional teams to design and promote holistic solutions that account for the technology, the user, and the business while optimizing operations to unlock the full potential of AI.
- Be at the forefront of CX AI innovation at Google. Become a recognized expert in the rapidly evolving space of Conversational AI, Generative AI, and Contact Center as a Service solutions.
- Travel up to 20% of the time to engage with customers and partners, and collaborate with Google teams across different locations.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See alsoGoogle's EEO Policy andEEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing ourAccommodations for Applicants form.

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