Conversational Ai Consultant, Google Cloud
3 days ago
**Minimum qualifications**:
- Bachelor's degree in Computer Science, Information Systems, related technical field, or equivalent practical experience.
- 3 years of experience project managing and delivering technical solutions.
- Experience in cognitive AI, NLU, speech to text, text to speech and machine learning.
**Preferred qualifications**:
- Experience designing and configuring Contact Center solutions (e.g. UJET, CCAI Platform).
- Experience building and deploying GenAI models, fine-tuning them for specific tasks, and ensuring responsible and ethical use.
- Experience in Google technologies like Apigee, DialogFlow, Google Compute solutions, Looker, BigQuery, Dataflow, and Pub/Sub.
- Experience designing, developing, and deploying conversational AI solutions (voice and chatbots) utilizing NLP, NLU, and Machine Learning techniques.
- Understanding of call center and digital ecosystem KPIs and analytics solutions to monitor and track those KPIs.
- Understanding of call center ecosystems, virtual agents and agent handoffs, contact center desktop ecosystem, and related emerging customer experiences.
About the job
The Google Cloud Consulting Professional Services team guides customers through the moments that matter most in their cloud journey to help businesses thrive. We help customers transform and evolve their business through the use of Google’s global network, web-scale data centers, and software infrastructure. As part of an innovative team in this rapidly growing business, you will help shape the future of businesses of all sizes and use technology to connect with customers, employees, and partners.
As a Conversational AI Consultant (CCAI) within the Professional Services Organization (PSO), you will work directly with Google Cloud’s strategic customers, with PSO team members aligned to CCAI solutions, and CCAI focused Product, Engineering and Partner Teams to build scope and implement Google Cloud’s priority Industry Solutions. You will provide management, CCAI-specific consulting, and technical skills to customer engagements while working with Google's clients’ executives and key technical leaders to operationalize Google Cloud’s Industry Solutions for our customers. You will have extensive experience working with cloud technologies, have technical depth, and enjoy working with customers.
As a Conversational AI Platform Specialist, you will be a key player in helping our customers successfully design, develop, and deploy cutting-edge conversational AI solutions. You will leverage Google Cloud's suite of AI and machine learning technologies including Dialogflow, Conversational AI, Agent Builder and broader Vertex AI to build innovative and impactful solutions across various industries.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
The US base salary range for this full-time position is $118,000-$174,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more aboutbenefits at Google.
**Responsibilities**:
- Lead the scoping and technical delivery of complex, omni-channel Conversational AI Industry Solutions engagements covering program assurance, verification, and validation while driving exceptional customer satisfaction.
- Design engaging conversational interfaces for Cloud Contact Center Artificial Intelligence (CCAI) and drive virtual agent creation projects with defined scope and complexity.
- Work with internal specialists, Product and Engineering teams to develop CCAI Solution delivery strategies and methodologies on a global scale.
- Lead and deliver technical conversational AI projects, from requirements gathering and solution design to implementation, testing, and deployment.
- Travel up to 20% of the time for client engagements.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity o
-
Conversational Ai Consultant, Google Cloud
4 weeks ago
Toronto, Canada Google Full time**Minimum qualifications**: - Bachelor's degree in Computer Science or equivalent practical experience. - 7 years of experience in computational linguistics or software development. - Experience building chatbots or voicebots. - Experience working with customers, executives, and technical leads. - Ability to travel 30% of the time, as needed, for client...
-
Toronto, Canada Google Full time**Minimum qualifications**: - Bachelor's degree in Computer Science, Mathematics, a related technical field, or equivalent practical experience. **Preferred qualifications**: - 10 years of experience in delivering complex AI or Customer Experience Transformation programs with demonstrated leadership in driving project success and team collaboration. -...
-
Pursuit Lead Ii, Google Cloud Consulting
3 months ago
Toronto, Canada Google Full time**Minimum qualifications**: - Bachelor's degree in Computer Science, Mathematics, a related technical field, or equivalent practical experience. - 8 years of experience in customer-facing roles, including interfacing with executive stakeholders, managing and delivering IT technical implementations, transformation programs, or other initiatives. - Experience...
-
Toronto, Canada Google Full timeMinimum qualifications: Bachelor's degree or equivalent practical experience. 15 years of experience in consulting, IT services, or other relevant field. Experience leading cloud migrations, digital implementations, or managed services operations for organizations. Experience with IT infrastructure or cloud-native applications development. Preferred...
-
Technical Account Manager, Google Cloud Consulting
5 months ago
Toronto, Canada Google Full time**Minimum qualifications**: - Bachelor's degree in Computer Science, Engineering, a related technical field, or equivalent practical experience. - 3 years of experience in a customer-facing role working with stakeholders, driving customer technical implementations, or transformation programs. - Experience supporting customers in cloud operations (e.g.,...
-
Old Toronto, Canada Google Full timeMinimum qualifications:Bachelor's degree or equivalent practical experience.15 years of experience in consulting, IT services, or other relevant field.Experience leading cloud migrations, digital implementations, or managed services operations for organizations.Experience with IT infrastructure or cloud-native applications development.Preferred...
-
Old Toronto, Canada Google Full timeMinimum qualifications:Bachelor's degree or equivalent practical experience.15 years of experience in consulting, IT services, or other relevant field.Experience leading cloud migrations, digital implementations, or managed services operations for organizations.Experience with IT infrastructure or cloud-native applications development.Preferred...
-
Toronto, Canada Google Full time**Minimum qualifications**: - Bachelor's degree or equivalent practical experience. - 15 years of experience in consulting, IT services, or other relevant field. - Experience leading cloud migrations, digital implementations, or managed services operations for organizations. **Preferred qualifications**: - Master's degree or PhD in a Management,...
-
Technical Account Manager, Google Cloud Consulting
3 months ago
Toronto, Canada Google Full time**Minimum qualifications**: - Bachelor’s degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience. - 8 years of experience in a customer-facing role working with stakeholders, driving customer technical implementations or transformation programs. - Experience supporting customers in cloud operations (e.g.,...
-
Engagement Manager, Google Cloud
6 months ago
Toronto, Canada Google Full time**Minimum qualifications**: - Bachelor's degree in Computer Science, Math, a related technical field, or equivalent practical experience. - 9 years of experience in customer-facing roles, interfacing with executive stakeholders and driving/managing/delivering IT technical implementations, transformation programs, or other initiatives. - Experience...
-
Toronto, Canada Google Full time**Minimum qualifications**: - Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience. - 7 years of experience in solution engineering or architecture and 5 years of experience in stakeholder management, professional services, or technical consulting. - 5 years of experience in designing and implementing...
-
Delivery Executive, Google Cloud
6 months ago
Toronto, Canada Google Full time**Minimum qualifications**: - Bachelor's degree or equivalent practical experience. - 10 years of experience in program management, client services or management consulting. - Ability to travel up to 50% of the time as required. **Preferred qualifications**: - MBA or Master's degree in Computer Science or a related technical field. - Experience leading...
-
Toronto, Canada Google Inc. Full timePosition Overview The Google Cloud Consulting (GCC) team helps customers transform their IT organizations to build and operate modern, cloud native applications using Google Cloud's products and services and ensure that customers are able to maximize their investments. As a Consulting Account Lead, you will act as a trusted advisor to Google Cloud's largest...
-
Technical Account Manager I, Google Cloud Consulting
2 months ago
Toronto, Canada Google Full time**Minimum qualifications**: - Bachelor’s degree in Computer Science a related technical field, or equivalent practical experience. - 5 years of experience in a customer-facing role working with stakeholders, driving customer technical implementations or transformation programs. - Experience supporting customers in cloud operations (e.g., launch or...
-
Old Toronto, Canada Google Inc. Full timePosition OverviewThe Google Cloud Consulting (GCC) team helps customers transform their IT organizations to build and operate modern, cloud native applications using Google Cloud’s products and services and ensure that customers are able to maximize their investments.As a Consulting Account Lead, you will act as a trusted advisor to Google Cloud’s...
-
Old Toronto, Canada Google Inc. Full timePosition OverviewThe Google Cloud Consulting (GCC) team helps customers transform their IT organizations to build and operate modern, cloud native applications using Google Cloud’s products and services and ensure that customers are able to maximize their investments.As a Consulting Account Lead, you will act as a trusted advisor to Google Cloud’s...
-
Infrastructure Manager, Google Cloud Customer
6 months ago
Toronto, Canada Google Full time**Minimum qualifications**: - Bachelor's degree or equivalent practical experience. - 5 years of experience in people management. - Experience architecting, developing, or maintaining cloud solutions in cloud environments. - Experience in account management, client service, or management consulting. **Preferred qualifications**: - Experience working with...
-
Associate Technical Account Manager, Google Cloud
2 months ago
Toronto, Canada Google Full time**Minimum qualifications**: - Bachelor’s degree in Computer Science, Engineering, a related technical field, or equivalent practical experience. - 5 years of experience in a customer-facing role working with stakeholders, driving customer technical implementations or transformation programs. - Experience supporting customers in cloud operations (e.g.,...
-
Delivery Executive, Google Cloud
6 months ago
Toronto, Canada Google Full time**Minimum qualifications**: - Bachelor's degree in Computer Science, a similar field, or equivalent practical experience. - 15 years of experience delivering digital transformation projects to global organizations. **Preferred qualifications**: - MBA or Master's degree in Computer Science or a related technical field. - Experience leading cloud-based...
-
Consultant Principal de Compte, Google Cloud
5 months ago
Toronto, Canada Google Full timeRemarque : En postulant à cette offre, vous pourrez indiquer où vous préférez travailler parmi les propositions suivantes: **Montreal, QC, Canada; Toronto, ON, Canada**. **Qualifications mínimales**: - Baccalauréat ou expérience pratique équivalente. - Quinze ans d'expérience en gestion de programme de développement de la clientèle, en contact...
