Administrative Agent

7 months ago

Montréal, Canada Shriners Children's Full time

Company Overview:
Shriners Hospitals for Children - Canada provides ultra-specialized short-term orthopedic care to children in Quebec, other Canadian provinces, the United States and around the world. Affiliated with the Réseau universitaire intégré de santé et service sociaux McGill (RUISSS), the hospital promotes excellence and innovation in care, teaching and research. Working at Shriners Hospitals for Children - Canada means working in a patient and family centered care environment where there are many opportunities for professional development. You will work in an innovative, creative and multidisciplinary environment focused on improving the quality of life of children and their families.

With its committed and dedicated staff, Shriners Hospitals for Children - Canada has been helping children reach their full potential for over 90 years.

Job Overview:
We are looking for administrative agents to join our team for one (1) temporary full time replacement of 12 months. As an Administrative Agent you will assist a team of professionals in their administrative functions. You will also be on the front line of customer service and serve as a liaison between teams and patients.

**Responsibilities**:
In your assignment you may be expected to, for example:

- Greet clients and register users;
- Route telephone calls;
- Ensure telephone reception as well as all clerical tasks of the department;
- Follow up on internal and external communications;
- Write various letters, prepare the on-call list of the assigned physicians and build the department's meeting schedules;
- Coordinate schedules for his/her manager or health care professionals;
- Provide administrative support to the team in partnership with physicians, managers and other administrative agents;
- Plan and organize meetings for the manager and the team;
- Independently performs required tasks and ensures data processing for statistical purposes;
- Perform complex secretarial tasks such as transcription, letter writing, etc.

Qualifications:

- Completed D.E.S.
- DEP in secretarial studies or in a relevant field (an asset)
- Experience in customer service
- Experience in a clinic or in the health care network (an asset)
- Good proficiency in French and English, both oral and written
- Proficiency in Microsoft Office suite and digital collaboration tools*.
- Ability to work in a complex environment

**Profile desired**
- Excellent customer service skills
- Strong team spirit
- Versatility and organizational skills
- Ability to adapt
- Excellent ability to manage stress and priorities
- Demonstrate rigor
- Ability to analyze
- Autonomy, judgment and proactivity
- Ability to work efficiently with computer software

**Employment conditions**
- Salary ranging from $22.36/hr to $25.00/hr, depending on experience
- Group insurance for all employees and benefits according to the " Repertory of working conditions for non-unionized employees in the health and social services network
- Free parking (under certain conditions) or discount for the use of public transportation (Opus card)
- Support for work-family balance, affordable cafeteria and a social club
- Possible opportunity to obtain a permanent position
- Opportunity for advancement and career development

Are you interested in working with us?

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