Family Support Coordinator

9 months ago

Ottawa, Canada Inuuqatigiit Centre for Inuit Children, Youth and Families Full time

Inuuqatigiit-Centre for Inuit Children, Youth and Families is a multi-service non-profit organization serving Inuit children and youth and their families, dedicated to providing cultural, educational, and support services in a caring, respectful and collaborative environment that fosters strong and proud Inuit children and families.

***

Under the supervision of the Manager of Family Well-Being, the Family Support Coordinator will oversee the delivery of wrap-around support provided to parents of Inuit children and their families. The incumbent will provide supervision and guidance to staff, engage and support parents and families using a holistic and family-centered approach, and ensure safe spaces for clients in compliance with the current wise practices, relevant legislation, and Inuuqatigiit Centre policies and procedures.

**KEY DUTIES AND RESPONSIBILITIES**
- Oversee the planning and implementation of effective outreach strategies to existing and prospective parents through ongoing communications with community, agencies, and parents.
- Oversee the planning and delivery of safe and culturally appropriate family/ community supports and activities.
- Identify and report on concerns and issues related to parental engagement to FWB Manager.
- Resolve issues that arise in delivery of services to families.
- Plan and purchase supplies to support families, community programs and activities, including food.
- Provide transportation assistance to families; and
- In collaboration with FWB Manager, engage community members to support program implementation and uptake.
- Oversee and participate in the planning and delivery of community-based supports and safe spaces based on the Inuuqatigiit Centre FWB model.
- Liaise with service providers to ensure appropriate referrals, system navigation, and advocacy.
- Actively participate in case management meetings and required follow-up.
- Regularly participate in supervision meetings with the FWB Manager.
- Support the oversite of gender-based peer support groups (e.g. men’s group, women’s circle).
- Support the oversite and participate in the facilitation of drop-in programs for families.
- Provide after-hours crisis support, as required.
- Provide responsive and inclusive support services to parents and families.
- Oversee staff referral for parents/families to appropriate services as required and document the results of these referrals; and
- Seek out opportunities for peer or other support as appropriate in preventing and coping with the effects of vicarious trauma.
- Implement a team approach to support the planning of community-based programming and safe spaces (e.g. land-based family camp, monthly family activities, family drop in, youth drop in, CAS access visits); and
- Adhere to the FWB mandate and workplan.
- Represent Inuuqatigiit Centre at meetings, presentations, and conferences with stakeholders, including partner agencies, funders, and government.
- Liaise with landlords; and
- Engage with various agencies and stakeholders to strengthen family support, programs, and services.

**ADMINISTRATION**
- Oversee and maintain the program budget.
- Responsible for preparing programming schedule and staffing
- Liaise with Inuuqatigiit Centre Finance department to ensure timely payment of invoices.
- Maintain thorough, orderly, and confidential administrative tasks required by funder and Inuuqatigiit Centre (e.g. daily contacts, referrals, client files).
- Maintain accurate attendance records of all parent/family activities and events in the database.
- Meeting all tracking, evaluation, and reporting requirements of funder and Inuuqatigiit Centre (client notes, attendance, maintaining project statistics, meeting project targets, creating surveys, completing Incident/Accident reports)
- Preparing qualitative and quantitative reports as required by funders

**ACCOUNTABILITY**
- Accountable for the safety and security of participants receiving support during family/community/parent activities.
- Accountable to support parents and families of participants as required.
- Accountable for distribution of funds while adhering to budget

**INTERPERSONAL RELATIONSHIPS**
- Develop supportive and professional rapport with Inuuqatigiit Centre staff.
- Participate in conflict resolution when required.
- Develop positive relationships with colleagues, Inuit parents, children, and youth; and
- Provide emotional support and encouragement to parents.

**LEADERSHIP**
- Act as a positive role model to promote professional values and ethics within Inuuqatigiit Centre.
- Assume leadership role for all aspects of parental engagement and support activities and services including emergency situations.
- Provide trauma-informed guidance and support to staff; and
- Demonstrate autonomy and initiative.
- Actively participate as a member of FWB team.
- Oversee the planning, organization, and delivery of programming for FWB; and
- Participate in Inuuqatigiit Centre community events

**EXTER

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