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Administrative Coordinator

1 month ago

Ottawa, Canada Gloucester Family Health Centre Full time

**About Us**:
Gloucester Family Health Centre is a reputable healthcare provider dedicated to delivering exceptional medical services to families in our community. We prioritize patient-centered care, professionalism, and teamwork to ensure the best possible outcomes for our patients. We are currently seeking an experienced and motivated Administrative Coordinator to join our dynamic team and contribute to our mission of providing high-quality healthcare services.

**Position Overview**:
**Key Responsibilities**:
**Supervision and Leadership**:

- Provide leadership and direction to the administrative team, including front desk staff, medical receptionists, and administrative assistants.
- Foster a positive and supportive work environment that encourages teamwork, collaboration, and professional growth.

**Workflow Management**:

- Oversee daily administrative workflows to ensure smooth operations and timely completion of tasks.
- Coordinate patient scheduling, registration, and check-in processes to optimize efficiency and minimize wait times.
- Monitor and address issues or bottlenecks in workflow to maintain productivity and patient satisfaction.

**Training and Development**:

- Train new administrative staff on clinic policies, procedures, and software systems.
- Provide ongoing training and support to existing staff to enhance their skills and knowledge.
- Stay updated on industry trends and best practices in healthcare administration and share relevant information with the team.

**Quality Assurance and Compliance**:

- Ensure compliance with regulatory standards, including HIPAA regulations, in all administrative activities.
- Conduct regular audits of patient records, documentation, and billing processes to maintain accuracy and integrity.
- Implement quality improvement initiatives to enhance the delivery of administrative services and patient care.

**Collaboration and Communication**:

- Collaborate with clinical staff, physicians, and other departments to address operational issues and optimize patient care processes.
- Serve as a liaison between administrative staff and management, conveying feedback, concerns, and suggestions for improvement.
- Communicate effectively with patients, addressing inquiries, resolving complaints, and ensuring a positive patient experience.

**Qualifications**:

- Bachelor's degree in healthcare administration, business administration, or related field preferred.
- Minimum of 3 years of experience in healthcare administration, with supervisory or leadership experience preferred.
- Strong leadership and interpersonal skills, with the ability to motivate and inspire team members.
- Excellent organizational skills and attention to detail.
- Knowledge of medical terminology, insurance procedures, and regulatory requirements.
- Ability to prioritize tasks, solve problems, and make effective decisions in a fast-paced environment.
- Commitment to maintaining confidentiality and upholding ethical standards in healthcare administration.

**Salary**: $18.50-$20.00 per hour

Expected hours: 32 - 36 per week

**Benefits**:

- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- Weekends as needed

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Front desk: 1 year (preferred)
- Supervisory: 1 year (preferred)

Work Location: In person