Medical Traveler Program Support Coordinator

7 months ago

Ottawa, Canada Inuuqatigiit Centre for Inuit Children, Youth and Families Full time

Inuuqatigiit Centre for Inuit Children, Youth, and Families is a multi-service non-profit organization serving Inuit children and youth and their families, dedicated to providing cultural, educational, and support services in a caring, respectful, and collaborative environment that fosters strong and proud Inuit children and families.

***

Under the supervision of the Manager of Family Wellbeing, the program Coordinator supports the delivery of services to Nunavut-Ottawa medical travelers, interagency collaboration, and partnership with Tungasuvvingat Inuit and other organizations. The Coordinator is responsible for overseeing program implementation and the day-to-day activities of social navigators. This role is also responsible for collecting data, reporting, and coordinating the delivery of Inuit cultural competency information/education to healthcare systems and professionals.

**KEY DUTIES AND RESPONSIBILITIES**
- Ensures the program aligns with Inuit Qaujimajatuqangit (IQ) Principles
- Supervises and supports the work of the Inuuqatigiit Centre’s social/cultural navigators in delivering services to Nunavut-Ottawa medical travelers.
- Partners and collaborates with medical travel service organizations and hospitals
- Supports inter-agency collaboration and partnerships by participating in the Qikkiqtaaluk-Ottawa Medical Travel Network, liaising and coordinating with Tungasuvvingat Inuit (TI) and other partners in the delivery of services.
- Attends and supports weekly meetings between Inuuqatigiit’s and TI’s social/cultural navigators to plan and coordinate service delivery including services to individual travelers and families as well as delivery of programming at Larga-Baffin.
- Maintains complete and accurate documentation to track data gathered by both Inuuqatigiit and TI, as well as generate reports as required for program funder and for program evaluation purposes
- Represent the Inuuqatigiit Centre in a professional fashion and maintain positive working relations with co-workers, community, and service providers.
- Develops and deepens partnerships with relevant health services and organizations.
- Coordinates and supports the development and delivery of cultural competency information and educational presentations to health service organizations.
- Coordinates the promotion of program services to medical travelers and to service providers to encourage referrals and access to services.
- Maintain confidentiality of client care as required.
- Provide regular updates and reports to Manager as required.
- Maintain communication and provide information as needed to management, partners, co-workers, and other service providers.
- Maintain accurate statistics and report as required.
- Advise Manager of any issues arising.
- Participate in internal and external meetings as required to support program objectives.
- Adhere to and promote the mandate and mission of the Inuuqatigiit Centre.
- Supervise and support the work of Inuuqatigiit’s social/cultural navigators.
- Other duties as required.

**ACCOUNTABILITY**
- Accountable for the effective and efficient coordination of the Inuuqatigiit Centre’s medical traveller support program

**WORKING RELATIONSHIPS**
- Develop and deepen program partnerships with health service and support organizations, such as hospitals, medical travel, program partners
- Develop positive working relationships with social/cultural navigators and other relevant staff at Inuuqatigiit and TI.
- Support efforts for positive collaboration between Inuuqatigiit departments and with other relevant service providers.
- Act as role model to promote professional values and ethics.
- Participate in professional development opportunities as recommended/ required by manager.
- Adhere to reporting, evaluation and meeting deadlines.

**EXTERNAL COMMUNICATIONS**
- Communicate with co-workers, management, partners and other service providers to ensure effective sharing of information, to maintain linkages and to facilitate referrals and service delivery.
- ENVIRONMENTAL FACTORS
- Support staff in respecting and adhering to deadlines related to their positions
- Meet all deadlines e.g., meeting minutes distributed, planning team activities, reporting information.
- Demonstrate stress resistance and stamina in supporting high need parents and families and addressing multiple demands
- Multi-tasking associated with delivering services
- Physical ability to access three story building
- Work regular and consistent weekly hours of work
- Work evenings and weekends to provide after hours crisis supports
- Additional hours on occasion to meet deadlines and ensure delivery of high-quality programs and services.
- Ensure personal safety and precautions at all times
- Integrate the Inuit culture and language in all aspects of program responsibilities

**QUALIFICATIONS AND REQUIREMENTS**
- Must be of Inuit descent.
- Experience working with Inuit or other Indigenous communities.
- Post-seconda

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