Customer Service Partner

1 month ago

Montréal QC HB L, Canada Allianz Trade Full time

**Job Purpose**: The Customer Service Partner** **is responsible for managing and resolving client requests and issues across multiple channels and segments, while liaising with the Direct Sales Force and other internal stakeholders, to support Allianz Trade in new business production and customer retention

**Key Responsibilities/What You Do**:

- Assist in managing a large portfolio of policies, with key responsibilities to include: communication with Agents in regards to renewal changes and policy distribution
- Responsible for managing integrity of System Contacts for assigned portfolio
- Applies technical knowledge to customer queries to provide solutions.
- Takes personal responsibility for the implementation of service standards.
- Documents all interactions with clients within the CRM and ticketing system.
- Identifies process improvements based on exposure to client issues and concerns that directly impact retention and new business production
- Interprets and analyzes data and other information provided by clients as a means to suggest optimal solutions to issues and concerns.
- Helps to generate and implement WOW moments with EH clients and brokers
- Other duties as assigned

**Key Requirements/What You Bring**:

- Prior credit insurance and commercial banking experience a plus
- Prior customer service experience
- High level of computer literacy with an ability to quickly acclimate to new systems.
- Exceptional internal & external client service mentality
- Excellent troubleshooting skills
- Excellent written and verbal communication skills
- Excellent technical and analytical skills
- Proven ability to manage multiple work functions in a high volume setting
- Self-motivated & team player
- College or University degree in related field
- Insurance license - an asset
- 2-3 years customer service experience in a B2B environment
- Trade Credit Insurance experience - an asset
- Highly computer literate with proficiency in Word, Excel and similar software.
- Fluent in French, Verbal and written an asset

**Key Benefits/What We Offer**:

- Hybrid and flexible working model
- Group Benefit Plan
- Pension Plan
- Employee Stock Purchase Plan
- Paid time off
- Employee Recognition & Rewards
- And much more

**Objectif du poste**:Le Partenaire du service à la clientèle est responsable de la gestion et de la résolution des demandes et des problèmes des clients à travers plusieurs canaux et segments, tout en assurant la liaison avec la force de vente directe et d'autres parties prenantes internes, afin de soutenir Allianz Trade dans la production de nouvelles affaires et la rétention des clients.

**Responsabilités clés**
- Aider à la gestion d'un vaste portefeuille de politiques, avec des responsabilités clés pour inclure: la communication avec les agents en ce qui concerne les changements de renouvellement et la distribution des politiques
- Responsable de la gestion de l'intégrité des contacts du système pour le portefeuille attribué
- Applique des connaissances techniques aux requêtes des clients pour fournir des solutions.
- Assume la responsabilité personnelle de la mise en œuvre des normes de service.
- Documente toutes les interactions avec les clients au sein du CRM et du système de billetterie.
- Identifie les améliorations des processus en fonction de l'exposition aux problèmes et préoccupations des clients qui ont un impact direct sur la rétention et la production de nouvelles entreprises
- Interprète et analyse les données et autres informations fournies par les clients afin de suggérer des solutions optimales aux problèmes et préoccupations.
- Aide à générer et à mettre en œuvre WOW moments avec nos clients et courtiers
- Autres tâches assignées.

**Compétences clés**
- Expérience préalable en assurance-crédit et en banque commerciale un plus
- Expérience préalable du service à la clientèle
- Haut niveau de connaissances en informatique avec une capacité à s'acclimater rapidement aux nouveaux systèmes.
- Mentalité exceptionnelle de service à la clientèle interne et externe
- Excellentes compétences en dépannage
- Capacité d'assimiler et d'appliquer des informations provenant de multiples fonctions
- Excellentes compétences en communication écrite et verbale
- Excellentes compétences techniques et analytiques
- Capacité éprouvée à gérer plusieurs fonctions de travail dans un volume élevé
- Motivé et joueur d'équipe
- Diplôme collégial ou universitaire dans un domaine connexe
- Licence d'assurance - un atout
- 2-3 ans d'expérience en service à la clientèle dans un environnement B2B
- Expérience en assurance-crédit Commerciale - un atout
- Très compétent en informatique avec une maîtrise de Word, Excel et des logiciels similaires.
- Maîtrise du français, oral et écrit un atout

**Principaux Avantages/Ce Que Nous Offrons**:

- Modèle de travail hybride et flexible
- Régime d'Avantages Sociaux Collectifs
- Régime de

  • Portfolio Manager

    2 months ago

    Montréal, QC H3B 2L2, Canada Hitachi Capital Canada Corp Full time

    Mitsubishi HC Capital Canada and its parent company, Mitsubishi HC Capital America, form the largest non-captive, nonbank commercial finance company in North America constantly growing and transforming to contribute to a prosperous and sustainable future, creating social value through optimizing the potential of assets. Joining Mitsubishi HC Capital Canada...

  • Customer Service Partner

    6 months ago

    Montréal, Canada Allianz Trade Full time

    **Job Purpose**: The Customer Service Partner** **is responsible for managing and resolving client requests and issues across multiple channels and segments, while liaising with the Direct Sales Force and other internal stakeholders, to support Allianz Trade in new business production and customer retention **Key Responsibilities/What You Do**: - Assist in...

  • Customer Service

    1 month ago

    Montréal, QC, Canada BakeMark Full time

    When it comes to baking, BakeMark has its own secret ingredient: a team of passionate talented employees. For over 100 years, BakeMark has stood for excellence in quality and service, for our customers, our stakeholders and our colleagues. We attribute our success to our colleagues and their contributions towards meeting the needs of our customers and...

  • Customer Service Representative

    3 months ago

    Montréal, QC, Canada BMO Financial Group Full time

    1625 boulevard Graham Montreal Quebec,H3R 1G7 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...

  • Customer Service Representative

    3 months ago

    Montréal, QC, Canada BMO Financial Group Full time

    1205 Ste-Catherine Street West Montreal Quebec,H3B 2K7 Mandarin would be an asset Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the...

  • Customer Service Representative

    3 months ago

    Montréal, QC, Canada BMO Financial Group Full time

    6700 rue St-Hubert MONTREAL Quebec,H2S 2M6 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...

  • Delivery Partner

    3 months ago

    Montréal, QC, Canada Software International Full time

    **Software International (SI)** supplies technical talent to a variety of Fortune 100/500/1000 and other companies in Canada/US. We currently have a Fulltime, permanent role as a Delivery Partner - Incentive with our global infrastructure IT consulting client at their Montreal, QC location. This role does require someone billingual in both ENG and...

  • Solution Partner

    2 months ago

    Montréal, QC, Canada Royal Bank of Canada Full time

    **Job Summary** **What is the opportunity?** This role supports RBC Investor Services’ Strategic Partner clients from a digital adoption and execution perspective. It ensures client success through strong engagement and exceptional service. They are responsible for anticipating, understanding, and addressing the clients’ needs. They must also build...

  • Bilingual Customer Service

    3 months ago

    Montréal, QC, Canada NCRi Inc. Full time

    NCRI is growing stronger and is seeking a Bilingual Customer Service Representative to join our motivated and growing family. Our future colleagues will be team-oriented, performance-driven, and outside-the-box thinkers. The expected start date will be September 30th, 2024. **Who Are We?** National Credit Recovery Inc (NCRi) is a digitally powered, human...

  • Bilingual Customer Service

    2 months ago

    Montréal, QC, Canada NCRi Inc. Full time

    NCRI is growing stronger and is seeking a Bilingual Customer Service Representative to join our motivated and growing family. Our future colleagues will be team-oriented, performance-driven, and outside-the-box thinkers. The expected start date will be November 4th, 2024. **Who Are We?** National Credit Recovery Inc (NCRi) is a digitally powered, human...

  • Partner Marketing Specialist

    3 months ago

    Montréal, QC, Canada Lightspeed Full time

    Hi there! Thanks for stopping by Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place! We are currently looking for a Partner Marketing Specialist to join our NOAM team, based out of our Montreal office Lightspeed provides the leading global, cloud-based, omnichannel commerce platform for...

  • Account Service Executive

    2 weeks ago

    Montréal, QC, Canada The Travelers Companies, Inc. Full time

    Solid reputation, passionate people and endless opportunities. Our superior financial strength and consistent record of strong operating returns mean security for our customers – and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference. The Bond & Specialty Insurance (B&SI)...

  • Strategic Partner Sales Manager, Enterprise, Google

    3 months ago

    Montréal, QC, Canada Google Full time

    **Minimum qualifications**: - Bachelor's degree or equivalent practical experience. - 10 years of experience in technology related sales, business development, channel sales, or partner management. - Experience working with public cloud technologies. - Experience working with service providers or solution integrator ecosystems. - Ability to communicate in...

  • Strategic Partner Sales Manager, Enterprise, Google

    2 months ago

    Montréal, QC, Canada Google Full time

    **Minimum qualifications**: - Bachelor's degree or equivalent practical experience. - 10 years of experience in technology related sales, business development, channel sales, or partner management. - Experience working with public cloud technologies. - Experience working with service providers or solution integrator ecosystems. - Ability to communicate in...

  • Marketing Director, Customer Experience

    2 months ago

    Montréal, QC H3B 4C9, Canada Intact Full time

    Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts. Feel empowered to learn and grow while being valued for who you are - here, diversity is a strength. You...

  • Bilingual Customer Service Representative

    4 months ago

    Montréal, QC, Canada iQor Full time

    **Résumé** Semaine de travail : Temps plein, 40 heures par semaine. Flexibilité requise. **Vos fonctions comprendront**: - Répondre aux appels entrants et sortants et accueillir les clients avec énergie et enthousiasme. - Établir des relations durables avec les clients, les consommateurs et les autres membres de l'équipe du centre d'appels, basées...

  • Partner Support Specialist, Bmo Investorline

    2 months ago

    Montréal, QC, Canada BMO Financial Group Full time

    VIRTUAL61 - REMOTE/TELETRAVAIL - QC - BMO XXXXX Quebec,X0X 0X0 **_Assists Partner’s with inquiries as well as account openings/ transfers / account maintenance_** **_ Understands customer needs and provides wealth and investment-related sales and service to BMO customers or prospects._** - Primary point of contact to assist our network of Financial...

  • Customer Service Representative

    4 weeks ago

    Montréal, QC, Canada CrownRing Full time

    5565, CHEMIN DE LA CÔTE-DE-LIESSE │ VILLE SAINT-LAURENT (QUÉBEC) H4P1A1 - **Le versoin français suit ci-dessous**_ **The Company**: CrownRing is a fast growing Canadian company looking for motivated, trustworthy and dedicated employees to join our team. As Canada’s leading wedding band and engagement ring manufacturer, we strive to maintain a...

  • Partner Support Specialist, Bmo Investorline

    3 months ago

    Montréal, QC, Canada BMO Financial Group Full time

    VIRTUAL61 - REMOTE/TELETRAVAIL - QC - BMO XXXXX Quebec,X0X 0X0 **Language Requirements for role**: Strong verbal and written language skills in both French and English **Availability to work between **8:00AM and 6:00PM EST Monday to Friday (37.5 hours per week) **Work from home** **_Assists Partner’s with inquiries as well as account openings/ transfers...

  • Technical Partner Manager, Golf

    2 months ago

    Montréal, QC, Canada Lightspeed Commerce Full time

    **Hi there! Thanks for stopping by** Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place! The Technical Partner Manager is responsible for the technical engineering of new partner integrations for our Golf and eCommerce products. Each partner has an individual Go-To-Market program that...