Manager, Office Services

7 days ago

Toronto, Canada CIRO OCRI Full time

**Position Title**:Manager, Office Services**

**Department**:Office** **Services**

**Location: Toronto**

**Status: Permanent Full-time (on-site)**

**Day in the life of**:
The Manager, Office Services - Toronto is responsible for core facilities and office services management of our Toronto, Ontario office location as part of an integrated, nation-wide management team. This position maintains an essential role in frontline disaster response and management of any crisis involving facilities or equipment failure. Works closely with the Director, Office Services, Facilities and Corporate Resiliency on large scale projects affecting the office or national projects including partnering with other departments toward the achievement of organizational goals.

**Core Responsibilities**:

- Responsible for the overall management of office services of the Toronto office location, in concert with the national objectives of the team
- Contribute to the spirit of teamwork and unity among the National OS Team
- Manage and oversee all aspects of Office Services technology functionality within the office to ensure daily operational continuity vital to the function of the organization
- Ensure department objectives are met through the effective management, training and development of department team members
- This position is responsible for working collaboratively with the Office Services management team to provide feedback and insights on local Office Services budget and oversight of said budget
- Responsible for the Office Services procurement function in Toronto, for day-to-day and special requirements
- This position maintains a key role in Office Services crisis management and has front line responsibility in the event of an incident affecting all employees, facilities and/or functionality of any type within the Toronto office
- As part of the Office Services management team, participate in the BCP administrative team to organize BCP training in Toronto, as needed
- Respond to various employee inquiries and provide recommended solutions across all levels of the organization, collaborating with counterparts and escalating when necessary
- Maintain accurate, up-to-date records and reports - provide support in the production of OS metrics reporting including providing and analyzing data
- Liaise with various third-party service providers involved in providing products and services to the organization
- Collaborate as part of the Office Services management team to provide assistance and support to ensure the department owned policies, procedures and guidelines are current and are maintained
- Conduct and/or manage the delivery of ergonomic assessments and the preparation of documentation/reports, recommend solutions for favourable results and implement necessary products.
- Responsible for premises and staff security. Ensure security systems are in place, being adhered to and monitoring of same
- Provide, maintain and promote a high level of customer service while continuing to reinforce a strong customer service response in the Toronto Office Services team

**Skills and Competencies**:
**Must-Haves**
- 10 years of solid, progressive, related experience in office operations and direct management of a team
- Relevant experience in facilities management
- Relevant experience in procurement management
- Prior experience in budgeting for a department
- Trained in conducting Ergonomic Assessments and knowledge of products
- Trained in security and employee safety procedures
- First Aid and CPR Certification
- Certified in Joint Health & Safety
- Ability to produce reports and analysis (comparisons, options) and make recommendations
- Knowledge and experience in business, and management of a team
- Self starter, focused on customer service
- Knowledge of the functions, operation, and mission of an Office Services department
- Above average written and verbal communication skills
- Outstanding interpersonal relationship building and employee coaching and development skills
- Ability to work collaboratively at all levels
- Knowledge of Ontario Provincial Occupational Health & Safety Regulations
- Knowledge of various types of office equipment and furniture
- Ability to juggle multiple tasks and projects
- Evidence of the ability to practice a high level of confidentiality

**What we offer**:

- Competitive base salary in alignment with market
- Performance based bonus
- Hybrid work environment
- Employer paid Health Benefits and Spending Account that offer flexibility to meet your individual or family needs as of day one
- Defined Contribution Pension Plan with company matching that starts on your first day of employment
- Paid flex days and sick days
- Vacation days
- MLOA/PLOA top-up
- Paid continuous learning and continuing development as well as designation

**Why the Canadian Investment Regulatory Organization (CIRO)**:
**Our purpose and our impact**:
With offices across Canada - from Vancouver to Montreal, our mission is

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