Customer Service Agent
2 weeks ago
Reporting to the Director of Business Development, Customer Experience and Purchasing, your main mandate will be to ensure the follow-up and management of orders and complaints and to ensure quality communication between the company and its customers.
Here's an overview of your tasks:
- Follow up and manage customer orders and complaints
- Ensure the management of various refills made to customers
- Follow up on price lists in the computer system
- Support and collaborate with the sales team
- Perform all other tasks related to the role
**WHAT WE’RE LOOKING FOR**:
- Training deemed relevant to the job and/or experience in customer service in the manufacturing sector
- Fluency in French and English (written and spoken)
**WHAT WE HAVE TO OFFER**:
- Permanent full-time position
- You'll be joining a team that's committed to solving day-to-day issues, but always in a pleasant work environment
- The best of both worlds: the resources of a large company and a family-like atmosphere
- A team that is passionate, attentive and committed to excellence
- A dynamic and stimulating work environment
- Flexible hours that allow you to balance work and personal life
- Group insurance (different plans adapted to your needs)
- Registered Retirement Savings Plan with employer contribution
- Employee and Family Assistance Program
- Social activities
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