Head of Commerce Experience

2 months ago

Toronto, Canada Scotiabank Full time

Requisition ID: 208514

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

As the Head of Commerce Experience, you will lead your team to make high-impact decisions, and work in a fast-paced, analytical, and experimentation-driven environment to drive and scale a compelling strategy and roadmap and define key business objectives (OKRs) for the portfolio. Leveraging a deep understanding of market trends, website analytics, you will continually prioritize the direction and desired outcomes for the portfolio to ensure optimal customer experience and deliver strong business results.

**Is this role right for you?**
- Have a proven track record of developing and building a successful digital commerce vision, strategy, and roadmap of initiatives.
- Have experience overseeing operations of all aspects of a commerce website (e.g. site health, digital sales, conversion rate optimization, SEO, regulatory requirements, cyber security, etc.)
- You are a thought leader and industry expert in the Digital Commerce space, act as a change agent within the organization, evangelizing the value of digital storefronts as a core channel, and effectively communicating your vision and results.
- Have strong knowledge of commerce technological product suites with a focus on Adobe Experience Manager, Adobe Target, Adobe Analytics, Adobe Journey Optimizer, Real-Time CDP, etc.
- Able to strategically influence across a matrixed organization to achieve best-in-class user experiences.
- Develop and grow talent through effective mentoring and succession planning for key talent.
- Collaborate with cross-functional teams, including engineering, analytics, marketing and sales, UX/UI, business lines, and other product teams to deliver high-quality digital banking website experiences.
- Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
- Engage & cultivate relationships with key stakeholders from across business line and leadership partners.
- Continuously perform customer need analysis and understand business pain points. Identify the biggest points of friction and problems to solve in the discovery phase of the user journey to best serve prospects and clients.
- Attentive in helping your team prioritize, negotiate, and remove obstacles to ensure quality delivery.
- Practice and encourage data informed decision making & hypothesis driven user experimentation and experiences in the team and across the organization.
- Must be able to craft and deliver compelling, persuasive, and effective narratives and presentations to senior leaders and stakeholders.
- Actively pursues effective and efficient operations of respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.

**Do you have the skills that will enable you to succeed in this role?**
- 10+ years of experience in a digital commerce/eCommerce role, with at least 3 years in senior level roles leading large teams. Financial Institution experience is preferred but not required.
- Deep domain knowledge and experience in data, analytics, and personalization.
- A proven knowledge of the digital banking commerce ecosystem and the Canadian landscape.
- Managed multiple key stakeholders and collaborated successfully across an enterprise.
- You have built a customer-centric, digital commerce vision in your past roles and have successfully achieved it through a sound execution strategy and roadmap.
- Strong problem solver with the ability to influence and inspire a cross-functional team to reach ambitious goals and targets.
- You have a curious and experimental mindset to drive innovation and business results.
- Strong verbal and written communication skills with the ability to engage and influence stakeholders across different levels in the organization.
- You are comfortable and effective leading through significant complexity and pace. A leader who can provide clear direction and foster positive team engagement in a fast-paced environment.
- Experience in hiring, coaching and leading experienced professionals and managers.
- Excellent organizational and analytical skills with strong attention to detail.
- Experience working with Enterprise technology, preferably Adobe tech products (e.g. Adobe Experience Manager (AEM), Adobe Analytics, Adobe Target, etc.).
- Experience with Agile methodologies.

**What's** in it for you?**
- Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunitie

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