E-commerce Manager

3 months ago

Toronto, Canada Fairweather Full time

**Fairweather** is one of Canada’s leading women's fashion retailers carrying a wide selection of fashionable women's clothing, with over 100 stores from coast to coast. We’re always looking for a variety of talented, great, hardworking, passionate people for our in-store, store operations and head office. Whether you’re a graduate ready to start your retail fashion career, or a professional looking for your next challenge, we offer exciting opportunities to learn, contribute and grow.

**Position**: E-commerce Manager

**Job Functions**:

- Supervise warehouse operations, including receiving, storage, order picking, packing, and shipping.
- Implement best practices to enhance warehouse efficiency and accuracy.
- Oversee the end-to-end order fulfillment process, from receiving goods to shipping orders.
- Implement and refine operational procedures to ensure maximum efficiency and productivity.
- Manage inventory levels, ensuring accuracy and optimizing storage solutions.
- Collaborate with other departments to forecast volume and staffing needs.
- Lead and motivate the logistics team, providing guidance and support to achieve operational excellence.
- Foster a culture of continuous improvement and innovation within the logistics department.
- Lead, coach, and develop a team of frontline staff.
- Conduct regular performance reviews and provide continuous feedback.
- Implement and monitor quality control measures to reduce errors and returns.
- Implement strategies to improve the overall online customer experience, from website navigation to post-purchase support.
- Address customer feedback and complaints promptly to maintain high levels of customer satisfaction.
- Ensure all orders are processed accurately and shipped on time to meet customer expectations.
- Handle escalated customer service issues related to fulfillment.
- Oversee the day-to-day operations of the online store, ensuring a seamless and user-friendly shopping experience.
- Manage product listings, pricing, and inventory to optimize sales and customer satisfaction.
- Collaborate with cross-functional teams, including marketing, sales, and customer service, to ensure alignment with overall business objectives.
- Monitor key performance indicators (KPIs) such as order processing times, shipping accuracy, and inventory accuracy.
- Provide regular reports to senior management on fulfillment center performance.
- Identify opportunities for process improvement and cost reduction.
- Coordinate with suppliers and vendors for equipment and supplies.
- Oversee the maintenance and functionality of all fulfillment center equipment.
- Negotiate contracts and prices with third-party service providers.

**Qualifications**
- Minimum of 5 years of professional experience in e-commerce fulfillment, distribution, or warehouse management.
- Bachelor’s degree in business, supply chain, marketing or a related field.
- Strong communication and interpersonal skills to lead and develop high-performing and cross-functional teams.
- Proficiency in shopify backend, web analytics tools, digital marketing, and content management systems.
- Strong understanding of e-commerce fulfillment processes, platforms, technologies, trends**, **andother relevant software.
- Excellent analytical, problem-solving, communication and organizational skills.

**Location**:Toronto, ON

**Job Type**:Full-time

**Salary**:$55,000-65,000

**Benefits**

**Schedule**:
40 hours per week/Monday to Friday

Holidays and Weekends (occasionally/when required)

Should be available for overtime hours when required.

**Job Types**: Full-time, Permanent

**Salary**: $55,000.00-$65,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Store discount
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- E-commerce: 5 years (preferred)

Work Location: In person

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