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Client Experience Manager

1 week ago

Drummondville, Quebec, Canada National Bank Full time

As a Client Experience Manager at National Bank, you will play a crucial role in supporting and empowering transaction service employees to make a positive impact in people's lives. You will work closely with the Branch Manager to ensure that your branch operates smoothly and efficiently, providing exceptional client service while driving business growth.

Key Responsibilities
  • Guide and coach representatives in identifying clients' financial needs and promoting the bank's products and services
  • Support team members in achieving their objectives and developing their skills through performance coaching and feedback
  • Manage complaints concerning transaction and retail banking services, ensuring timely resolution and improved client satisfaction

In this role, you will have the opportunity to develop an action plan with the Branch Manager, implement initiatives, and analyze the results of client experience metrics. Your expertise will be essential in explaining client segmentation, referrals, risk management, regulatory compliance, and branch operating procedures to your team.

About Us

National Bank is committed to creating a barrier-free workplace for all employees. We strive to understand and respect the diverse needs of our candidates and employees, and we aim to provide accommodations that are fair and equitable. If you require accommodation during the recruitment process, please let us know.