Intake Coordinator

2 weeks ago

Scarborough, Canada STRIDES TORONTO Full time

**ABOUT US**

**ABOUT THE ROLE**

The Intake Coordinator Act as primary contact for all calls and requests for organization’s services or self-referrals to internal and/or external programming.

**_ Salary range:_** _$26.78 to $31.18 per hour_

This position is represented by OPSEU local 567.

This position operates on 17.5 hours per week and is a one-year contract.

**WHY JOIN OUR TEAM?**
- We provide a hybrid work model.
- We provide opportunities for growth and professional development.
- We are committed to providing an equitable and inclusive environment where our diverse team members and clients can thrive.
- We have a collaborative and supportive Senior Management Team.
- We set high standards for performance, client outcomes, and implement best practices, which are demonstrated through our accreditation with the Canadian Centre for Accreditation.

**WHAT YOU WILL DO**
- Provide efficient responsiveness to each caller in a timely manner.
- Screen referrals to Strides Toronto in accordance with the Ministry and Strides policies and procedures, and to facilitate and ensure clients’ referral to an appropriate Strides service or other community program.
- Ensure on going consultation with program managers in order to provide responsive and accessible intake services in a timely manner to clinical programs at Strides Toronto to remove barriers to service.
- Utilize data from assessments and screening tools, to determine service and priority needs of client and communicate with internal and external partners to ensure the client gains access to receive the required treatment/ programming in a timely manner.
- Maintain a positive working environment, contribute to the organization’s mission and statement, and follow the organizational policies and procedures.

**THE “MUST HAVES”**

The following education, professional memberships and knowledge are a requirement for this role:

- Bachelor’s degree in Social Work, Social Sciences, Psychology or BACYC.
- Two years’ experience in children’s mental health services.
- Skilled in accurate documentation.
- Ability to manage crisis phone calls and support callers in the moment.
- Awareness of the role of diversity, equity, and inclusion in the workplace and within the community being served by the position.
- An understanding of anti-black racism, anti-oppressive/anti-racism perspective in the context of the social determinants of health.
- Ability to recognize and identify situations where incidents of imbalance of power and privilege may occur and can result in possible negative impacts.

**THE ‘NICE TO HAVES’**
- Functional computer and client information system knowledge.
- Fluency in another language(s), including sign language.

**BEFORE STARTING WITH US**
- A Vulnerable Sector police check.
- A positive police check does not automatically disqualify an applicant for a position with Strides Toronto. The Police Check will be reviewed and evaluated for the purpose of making a decision on suitability for employment in relation to the specific duties and responsibilities of the position being filled.

**HOW TO APPLY**

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Strides Toronto’s own policies, requests for accommodation will be considered throughout the hiring process.

We thank all applicants however, only those selected for interviews will be contacted.

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