Tech Support Service Analyst(Bilingual)

12 hours ago


Montréal QC, Canada Royal Bank of Canada Full time

**Job Summary**

**What is the Opportunity?**

Join RBC’s Technology Service Desk as we continuously deliver superior service to our operational businesses throughout the enterprise. We continue to modernize operational our support services processes by delivering enterprise solutions. We are seeking talented & adaptable Tech Support Analysts supporting RBC employees with their technical needs. You will be working in a fast-paced environment answering calls and chats.

Initial training will be carried out over a two-week period in which you will need to be available during the day Mon - Fri.

**What will you do?**
- Monitoring and categorizing incoming calls and chats analyzing frequently asked questions and defining procedures.
- Tech Support Services analysts are the first point of contact for internal employees supporting their technical needs - Resolve Level 1 technical issues & Escalate Level 2 support teams.
- Evaluating the efficiency of new tools and utilities, used for service desk services.
- Participating in the analysis of client-identified issues or problems which may require changes to procedures, standards, or systems.
- Ensuring employees receive excellent support during their engagement.
- Ability to troubleshoot basic troubleshooting issues for Computer hardware, software, mobile devices, printers, telephony, and remote access.
- Will be supporting employees by Chat and Calls.

**Hours of Work**:

- This is a Work from Home position.
- Our desk is open 365 days a year, 24 hours a day. Including Statutory Holidays.
- Must be able to work 37.5 hrs a week. Days, Nights and Weekends.
- Require a quiet and secure space within your home to perform your role.
- Strong Internet/Wifi connection required.

**What do you need to succeed?**

**Must have**:

- Bilingualism (English and French) required, as you will regularly do business with RBC partners and/or employees across Canada with English and French speaking needs.
- Excellent communication skills both oral and written.
- Previous Customer Service Experience.
- Strong analytical and technical disposition.
- Client first mindset.

**Nice to have**:

- Microsoft certifications.
- Knowledge of ServiceNow, Software Center.
- VPN and RSA experience/knowledge.

**What’s in it for you?**

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
- Leaders who support your development through coaching and managing opportunities.
- Ability to make a difference and lasting impact.
- Work in a dynamic, collaborative, progressive, and high-performing team.
- A world-class training program in financial services.

LI-POST

LI-Hybrid

**Job Skills**

Critical Thinking, Customer Service Management, Group Problem Solving, Help Desk Support, Installation Support, IT Standards, Requirements Analysis, Technical Troubleshooting, Time Management

**Additional Job Details**

**Address**:
7101 AV DU PARC:MONTRÉAL

**City**:
MONTRÉAL

**Country**:
Canada

**Work hours/week**:
37.5

**Employment Type**:
Full time

**Platform**:
TECHNOLOGY AND OPERATIONS

**Job Type**:
Regular

**Pay Type**:
Salaried

**Posted Date**:
2024-11-21

**Application Deadline**:
2025-01-22

**I**nclusion** and Equal Opportunity Employment**

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

**Join our Talent Community**

Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.



  • Montréal, QC, Canada A&R Solutions Full time

    **Analyste de support technique/assistance bilingue, A&R Solutions** **Aperçu du poste**: Le personnel du service d'assistance informatique fournira une assistance technique aux utilisateurs finaux, résoudra les problèmes et assurera le bon fonctionnement des systèmes informatiques. Ils utiliseront des outils comme AutoTask (ou d’autres systèmes de...


  • Montréal, Canada Compugen Inc Full time

    **Job Title** - Analyste Support Bureautique - Bilingue **Vacancy No** - VN6896 **Work Location** - Montreal, QC **Base Pay Range** - To be discussed during the recruitment process **Job Details** **Position: Analyste Support Bureautique - Bilingue** **Location**: **Montréal, QC** **Position : Analyste Support Bureautique -...

  • Service Desk Support

    6 months ago


    Montréal, Canada Atlantis IT group Full time

    **Role **:Service Desk Support - ( Bilingual - French )** **Location : Toronto, ON** **Duration : Full Time** Should be efficient in understanding business requirements and negotiate with business if they are doable. Key Skills: Responsible for providing Bilingual Customer Service Support. Service Now reporting, perform ticket analytics, helpdesk...

  • Bilingual SAP Analyst

    6 months ago


    Montréal, Canada Auum solutions Full time

    _**Applicant must be in Quebec**_ **Title**: Bilingual SAP Analyst - Senior **Location**:Montreal - 1 day/week in person required **Duration**:6+ months **Introduction**: Join a rock-solid organization as our client’s next Bilingual SAP Analyst - Senior and sit at the center of projects that drives decisions. You’ll help one of Canada's most trusted...


  • Montréal, QC, Canada Sun Life Full time

    You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...

  • Service Desk

    6 months ago


    Montréal, Canada Atlantis IT group Full time

    Service desk - Bilingual Montreal, QC - Ful Time **Required Skills**: Should be efficient in understanding business requirements and negotiate with business if they are doable. Key Skills: Responsible for providing Bilingual Customer Service Support. Service Now reporting, perform ticket analytics, helpdesk analyst. providing L1/L1.5 support, excellent...

  • IT Support Analyst

    2 weeks ago


    Montréal, QC, Canada Aversan Full time

    A Infrastructure Technology Analyst will provide computer support services to users in all areas of the company, address various technical incidents and problems, work with various types of software, and support PC hardware/peripherals and operating system platforms within secure environments. **Responsibilities**: - Tasks include Account administration,...


  • Montréal, QC, Canada Aversan Full time

    Our client's IT Department is seeking an Infrastructure Technology Analyst to join their Tier 2 Deskside Support team. In this role, you will provide computer support services to users across the company, address various technical incidents and problems, work with different types of software, and support PC hardware/peripherals and operating system platforms...


  • Montréal, QC, Canada Black & McDonald Limited Full time

    **ABOUT THIS CAREER OPPORTUNITY** Black & McDonald's Corporate Service Group is growing! If you are an analytical, organized, and detail-oriented professional searching for the opportunity to build a solid foundation for your career, this position is for you. The Bilingual Service Desk Analyst is in Brossard, QC and typically reports directly to the Service...


  • Montréal, Canada Black & McDonald Limited Full time

    **ABOUT THIS CAREER OPPORTUNITY** Black & McDonald's Corporate Service Group is growing! If you are an analytical, organized, and detail-oriented professional searching for the opportunity to build a solid foundation for your career, this position is for you. The Bilingual Service Desk Analyst is in Markham/Thornhill, ON and typically reports directly to...


  • Montréal, QC, Canada Dye & Durham Corporation Full time

    **Bilingual Customer Service Agent - Montréal -** **Hybrid (4 Days in Office 1 Day WFH)** **WHO WE ARE?** Dye & Durham is a global tech company who act with vision & certainty to get things done to create change for good. We provide workflow solutions and critical information to legal, financial, and government professionals. Our innovative and visionary...


  • Montréal, Canada Auum solutions Full time

    _**Applicant must be in Quebec**_ Title**:Bilingual Functional analyst** Location**:Montreal, 1x per week at the office required** Mandate duration**:12+ months** - Bilingual with French and English. Required: (for each requirement, specify the tool, the tasks performed and the location where they were used) - Specify and list these experiences...


  • Montréal, QC, Canada Cision Full time

    Cision employs the brightest, most passionate people in the tech industry. We’d love for you to join our growing team! We invest in our people through training and professional development while supporting you along the way—all so you can meet your career goals. To us, the most important measure of our success is yours. We’re currently looking for a...

  • Support Analyst

    5 months ago


    Montréal, Canada SkillThread Consultancy Services Full time

    Required Skills : AS400 RPG Support Analyst with Bilingual (French & English) - Experience on AS400 programming - RPGLE, RPG, SQL, CL, CLLE - Understand batch processing - Expose to debug, ROBORT SCHEDULER - SQL programming in free format - Good to have knowledge about service now, wealth management experience Roles and responsibilities: - Diagnosis and...

  • Customer Support

    3 months ago


    Montréal, QC, Canada Acorn Stairlifts (Canada) Inc. Full time

    _**Bilingual (French and English) is required.**_ **WHATS IN IT FOR YOU, YOU ASK?** - Part of a **FAMILY**. - **FUN-LOVING, POSITIVE **and **ENCOURAGING** atmosphere. - **CELEBRATE **in Company Events (Pizza lunch, Cake, Birthdays, Anniversaries, spirit wear, contests etc.) - Canada’s **#1** **LEADER** in the Stairlift Industry - proudly serving our...


  • Montréal, QC, Canada Manulife Full time

    The Claims Verification Analyst is responsible for supporting health and dental claims fraud risk controls by authenticating claim submissions, identifying, and investigating issues for action and resolution, and escalating key control issues to the claims risk management team. The Claims Verification Analyst will conduct health and dental claims audits by...


  • Montréal, QC, Canada Robertson and Company Full time

    Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking. Introduction: Robertson is seeking a skilled Bilingual Finance Analyst to join our client. Contract...

  • Analyste de Données

    3 weeks ago


    Montréal, QC, Canada Premier Tech Full time

    **Pourquoi joindre l’Équipe Premier Tech** - Qui nous sommes: Premier Tech - YouTube **Votre futur environnement de travail** - Le Campus Premier Tech à Rivière-du-Loup, notre Siège mondial. **Votre future équipe** Chez Premier Tech Systèmes Automatisés, nous optimisons les installations manufacturières de nos clients grâce à des systèmes...


  • Montréal, QC, Canada ScriptPro LLC Full time

    **Job Summary**: The bilingual Technical Support Analyst is responsible for responding to inbound customer service calls to provide remote support problem resolution with the highest level of professionalism and courtesy. Responsible for opening service requests in a ticketing system that allows for organizing, tracking, and escalating of customer inquiries...


  • Montréal, Canada Compugen Inc Full time

    **Job Title** - Analyste du Centre de Services Bilingue **Vacancy No** - VN6039 **Work Location** - Montreal, QC **Base Pay Range** - To be discussed during the recruitment process **Job Details** **Position: Analyste du Centre de Services Bilingue** **Location**: **Montréal** **Position : Analyste du Centre de Services Bilingue** *** **Emplacement :...