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Ecommerce Product Manager

4 months ago

North York, Canada Canadian Down & Feather Company Inc. Full time

**E-Commerce Product Manager**

Canadian Down & Feather Company is looking for a Product Manager to help us grow by leading and managing the functionality and ongoing development and optimization of our direct-to-consumer e-commerce channel.

Canadian Down & Feather Company is a Canadian manufacturer of down, feather, and down alternative bedding products. We sell top-quality duvets, pillows, and mattress toppers through our online store and to national and independent retailers, hotels, and interior design professionals.

We’re a rapidly expanding company with room to grow We have been ranked one of Canada’s fastest growing companies for the last 6 years. We value personal development and offer the opportunity to learn new things and follow your interests and curiosity.

**Responsibilities**:

- **Site Features & Functionality**: Add new back-end and front-end features to improve the user experience and solve both consumer and business problems. Work on continuous improvement of site functionality. Evaluate emerging technologies in e-commerce.
- **Project Management**: Oversee major development projects, including new feature implementation, landing page design, expansion stores, app customizations, etc. Monitor progress and ensure all parties and vendors are following the project plan and delivering on time. Find and maintain strong relationships with 3rd party vendors and freelancers as needed.
- **Housekeeping**: Maintain website search and taxonomy. Ensure all content and pricing is up to date, accurate and optimized for SEO. Ensure all technologies and systems are performing at peak capacity. Troubleshoot as needed.
- **Budgets**: Work within budgets to meet targets and help inform budget changes.
- **Data Analysis & Reporting**: Monitor and strive for continuous improvement of key metrics like conversion rate, average order value, return rate, customer reviews, bounce rate, traffic. Measure the impact of feature and functionality updates.

**Qualifications**:
**Our ideal applicant will have the following skills and experience**:

- Shopify Plus development and customization (preferred) or Experience working with developers and strong understanding of best practices in development.
- Experience with SEO, PPC, data capture/compliance, and A/B testing.
- Knowledge of e-commerce trends and what’s happening in the market.
- Strong research skills to compile and compare multiple possible solutions and present a business case.
- French language (asset)

**A successful Product Manager with CDFC will need**:

- The willingness to be present and work closely with other departments, including Customer Service, Shipping, Marketing, and Production in order to gain an intimate understanding of our product, service, and brand identity and values.
- A meticulous attention to detail.
- Strong organizational skills to manage multiple priorities in a fast-paced environment.
- An understanding of, but irreverence toward traditionally accepted best practices and norms.
- Critical and out-of-the-box thinking skills, curiosity, and open-mindedness.

**About CDFC**:

- We offer health care benefits and 24/7 access to our Employee Assistance Program
- We are a rapidly expanding company with room to grow We’ve been ranked as one of Canada’s fastest growing companies each year for the last 6 years. We value personal development and offer the opportunity to learn new things and follow your interests and curiosity.
- We are committed to consumer education and total transparency about our products and processes.
- We are committed to ethical sourcing, sustainability and social responsibility and strive for continuous improvement in these initiatives.
- We value creativity and fresh ideas. We offer a supportive, collaborative environment for testing new concepts and innovating.

**Job Types**: Full-time, Permanent

**Salary**: $72,000.00-$92,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Employee assistance program
- Extended health care
- On-site parking
- Store discount

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Bonus pay

**Experience**:

- Shopify Plus: 1 year (preferred)

Ability to Commute:

- North York, ON M3J 1Y6 (required)

Work Location: In person