Program Manager

3 months ago

Calgary, Canada NPower Canada Full time

**About NPower Canada**

NPower Canada is a charitable organization that creates pathways to economic prosperity for Canada’s underserved youth and adults by launching them into meaningful and sustainable digital careers. As a national employment program, NPower Canada provides employers with access to a pipeline of eager, diverse and job-ready talent with in-demand digital skills who are primed to succeed in the workplace.

As part of our corporate culture, we pride ourselves in innovation and continuous improvement, actively encouraging employees to bring fresh perspectives and ideas to the forefront.

NPower Canada operates from coast to coast in Canada, while our sister entity operates widely across the US.

**NPower Canada is a certified Great Place to Work® in 2023 and named a 2023 Best Workplace for Giving Back.**

**What We Offer**:

- Flexible work hours based on your function, promoting work-life balance. Our work environment is a hybrid of in-office and remote work, depending on your role and project requirements
- Comprehensive extended health care coverage with 100% premium cost paid by the employer
- A retirement savings plan with a generous matching contribution
- Opportunities for career development and tuition reimbursement
- A clear path for career advancement within a growing organization
- An equipment allowance and provided computer equipment
- Starting annual vacation of three weeks, with additional paid time off during the final week of December
- Generous paid Federal and Provincial holidays, personal days, and sick leave

**Position Summary**

We are seeking a Program Manager to oversee the delivery of the NPower Canada programs. This position involves leading a dynamic cross-functional team of front-line program staff to achieve strong training and employment outcomes for low-income, diverse young adults enrolled in the NPower Canada program.

This position is accountable for ensuring that at least 80% of program participants successfully complete training and for ensuring, in collaboration with the job placement and alumni services team, that at least 80% of program graduates secure IT-related, full-time employment and/or enroll in postsecondary education within six months of training completion.

**Accountabilities & Deliverables**

Recruitment & Admissions
- Work alongside the Community Engagement team to ensure that enrollment targets are achieved and that the most suitable youth are recruited, prioritizing low-income, diverse youth facing barriers to employment.
- Support admissions process through close coordination to ensure front-line staff understand the needs of incoming participants, and admissions is aware of changes to admissions status.
- Develop and maintain mutual referral relationships with community partners.
- Lead sensitive meetings or communications with applicants who have been denied admission or exited from bootcamp.
- Deliver presentations to key recruitment stakeholders.

Program Management
- Supervise front-line staff to ensure that participants are prepared to market themselves professionally and represent the NPower Canada brand when interacting with employers, funders and community partners at events and in interview situations.
- Liaise with the job placement team to support the achievement of participant employment and retention targets.
- Work with staff to ensure effective design and delivery of professional development,technical training and career counseling services.
- Work with Instructors to ensure that certification outcomes are achieved.
- Develop a plan with Career Specialists to ensure that all participants are equipped with professional resumes, cover letters and LinkedIn profiles in a timely manner.
- Oversee execution of Program Calendar for each cohort.
- Work with the job placement team to schedule employee engagement opportunities for corporate partners such as site tours, speed networking and presentations.
- Collaborate with front-line staff and leadership team on continued program development and improvement.
- Coordinate with a number of related departments to ensure implementation of emerging processes,

Team Building
- Support regular team building sessions and staff training opportunities through organizing facilitators or identifying and creating sessions based on need.
- During in-person staff activities ensure that all staff are fully informed of policies and procedures, including health and safety policies and emergency safety plans.

Participant Supervision
- Lead case conferencing and provide case supervision to program team, assisting front-line staff with successfully navigating and resolving challenging participant service situations
- Oversee participant disciplinary process and lead sensitive meetings with participants, especially when addressing final warnings and dismissals.
- Serve as the first point of escalation to address participant complaints; work with staff to document, respond to and resolve complaints

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