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Program Manager

7 months ago

Calgary, Canada Q2 Full time

As passionate about our people as we are about our mission.

What We’re All About :

Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live.

What Makes Q2 Special?

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.

The Job At-A-Glance: Q2 is seeking a Program Manager who is responsible for programmatic oversight of ongoing implementation projects. They will work closely with our clients to install and support our suite of products. This position is a hybrid project management and technical implementation role that involves overseeing complex, enterprise-level client engagements. The Program Manager works with clients through the implementation of the products and serves as the primary contact with the client during the project. A Typical Day:

Proactively lead clients through the project lifecycle and effectively articulate implementation objectives.

Serve as a central point of contact for external clients to plan and manage project tasks.

Partner with clients to understand business requirements and expectations. 

Create and maintain a documented project schedule; keep complete records of every project, including deliverables, changecontrol, action items, issues, and risk monitoring. 

Following established workflows and processes, utilize project management tools to manage both internal and external resources to facilitate project deliverables. 

Obtain necessary information for project deliverables and approvals. 

Direct project resources to complete tasks in a timely manner.

Work closely with the client and team to problem solve issues that arise.

Communicates verbal and written project status to both customers and internal teams.

Raise project issues and risks and drive execution of mitigation plans.

Attend project and client meetings, taking detailed notes and coordinating next steps.

Coordination, planning, and supporting resources with onsite/milestone activities.

Deliver solutions within defined timelines while following Q2 project standards.

Oversees successful transition of clients from implementation to go-live.

Accountable for closing out projects and transitioning clients to Support.

Bring Your Passion, Do What You Love. Here’s What We’re Looking For:

Typically requires a bachelor's degree and a minimum 5+years of related experience; or an advanced degree with 3+ years of experience; or equivalent related work experience Project Management Methodology exposure preferred (PMP or PMI) Familiarity with enterprise software deployment architecture and methodologies Experience building documentation and project plans using Excel, MS Project, and MS PowerPoint Experience managing client expectationswith aClient first attitude and commitment to satisfaction Ability to organize and execute multi-facet software deployments Capable of assessing project risks and mitigations Ability to convey technical concepts to business oriented banking project teams and interact with technical internal resources Possess project leadership qualities Strong written and oral communication skillswith excellent people and teamwork skills Ability to remain calm, diplomatic, and cooperative under stressful conditions Attention to detail, exceptional follow-through, the ability to prioritize, stay organized, and multi-task in a fast paced environment Ability to travel 15% to client sites Financial Services and enterprise software experience preferred

Health & Wellness

Hybrid Work Opportunities

Flexible Time Off 

Career Development & Mentoring Programs 

Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents 

Community Volunteering & Company Philanthropy Programs 

Employee Peer Recognition Programs – “You Earned it”

Click to find out more about the benefits we offer.

How We Give Back to the Community:

You can learn more about our Q2 Spark Program, Q2 Philanthropy fund, and our employee volunteering programs on our . Q2 supports dozens of wide-reaching organizations, such as the , and , promoting diversity and success in leadership and technology. Other deserving beneficiaries include helping LGBTQ communities, , and , a group helping veterans rebuild their lives with specially adapted homes.