IT Support Technician

4 months ago

Toronto, Canada Far Out Solutions Full time

**Join the Far Out Solutions Team**

At Far Out Solutions, we ignite technological progress by empowering our clients with innovative IT solutions. Founded in 2003 and grounded in Florida, we've expanded our reach globally, driven by a team of over 150 tech aficionados. We're not just about providing services; we're about building relationships and ensuring success for businesses everywhere. Here, each employee contributes to our mission of seamless business operations and high client satisfaction. Join us, and be part of a community that values growth, satisfaction, and impactful solutions. Let's innovate together and make a real difference.

As an IT Customer Support Specialist at Far Out Solutions, you'll be the cornerstone of our customer relations. Your role involves not just resolving technical issues but also building enduring relationships with our clients. You will ensure their satisfaction and loyalty through expert support and continuous engagement.

**Daily Tasks**:

- Provide Tier 2 level support in a dynamic Help Desk environment, addressing and resolving a broad range of technical issues related to software and hardware.
- Manage and maintain photocopiers and printers, including troubleshooting errors and performing regular maintenance tasks.
- Execute network support and troubleshooting, ensuring connectivity and network performance are maintained at optimal levels.
- Perform low voltage cabling for various devices, including photocopiers and printers, ensuring proper installation and functionality.
- Conduct tone testing and cable running, including network cabling to support onsite services such as Internet, CCTV, and access control systems.
- Oversee and maintain CCTV, access control points, and telephony systems including VOIP and analogue phone lines.

**Requirements**:

- Proven experience in Help Desk support, preferably Tier 2 level, with a strong ability to troubleshoot and resolve complex technical issues.
- Solid background in hardware and software support.
- Experienced in the setup, maintenance, and troubleshooting of photocopiers and printers.
- Proficient in various networking tasks including cable management, tone testing, and maintaining internet connectivity and network installations.
- **Expert knowledge in low voltage electrical systems and cabling, with the ability to independently manage and troubleshoot these systems critical for operational integrity.**:

- Practical knowledge of CCTV, access control systems, and telephony including VOIP and analogue lines.
- Excellent communication skills and a commitment to providing outstanding customer service.
- Ability to work effectively in a team and adapt to rapidly changing environments.
- **Join our team and leverage your technical expertise to drive success and innovation at Far Out Solutions.**_

Pay: $19.00-$26.00 per hour

Expected hours: 40 per week

Supplemental pay types:

- Overtime pay

**Experience**:

- Help desk: 3 years (required)
- Printers/Copiers Support: 2 years (required)
- CCTV Support: 2 years (required)
- ndependent low voltage cabling: 3 years (required)
- VoIP: 2 years (required)
- Networks Troubleshooting: 2 years (required)

**Location**:

- Toronto, ON (required)

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