IT Support Technician

2 weeks ago


Toronto, Canada MLSE Full time

**Company Description**
At Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of North America’s leading providers of exceptional fan experiences. We are the parent company of the National Hockey League’s Toronto Maple Leafs, the National Basketball Association’s Toronto Raptors, Major League Soccer’s Toronto FC, the Canadian Football League’s Toronto Argonauts and development teams with the Toronto Marlies (American Hockey League), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.

MLSE owns and/or operates all the venues our teams play and train in, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. We also provide fans in Toronto with incredible live music and entertainment events, as well as exceptional culinary experiences through our restaurants (e11even and RS) and clubs (Hot Stove Club, ScotiaClub and Platinum Club). Through MLSE Foundation, we have invested more than $45 million into Ontario communities since 2009 and with MLSE LaunchPad, we provide a place where youth facing barriers use sport to recognize and reach their potential.

We achieve all of this through our Common Purpose - to unite and empower our employees to create extraordinary moments for our fans and each other. Come be a part of the team.

As a vital member of our service support team, you will ensure that all parties, clients and technicians, are supplied with ample information to ensure exceptional customer service. You will liaise between the IT Department and its clients by performing a variety of IT technical support, customer service and record-keeping tasks. Your dedication, passion, and commitment to teamwork will contribute to inspiring others while fostering our culture of accountability & customer service. Specifically, the Support Technician role is responsible for managing IT incidents reported by internal clients, providing initial support (including investigation and diagnosis of the issue), recording the incident, restoration of service where possible, and the assignment of incidents to Level 3 support teams as required.

Position Type: Freelance
- Resolution of at least 85% of all incidents on first contact.
- Understand Service Level Agreements (SLAs), associated with the user community and the impact of support issues to help determine the prioritization in relation to the other existing workload.
- Effectively resolve problems or contribute to the escalation direction of the ticket to the appropriate response group based on general knowledge of PC's, operating systems (Windows, Mac OS), and various user programs.
- MAC OS, iOS and Android troubleshooting knowledge.
- Maintain effective lines of communication with higher support groups and administrators, working with these groups to ensure unresolved problems are handled in an expedient manner, and identify problem trends, and root causes eliminated.
- Demonstrate multi-tasking and follow-up skills
- Ability to recognize trends and patterns and escalate to Level 3 support.
- Maintain and monitor Service Desk Mailbox and IT Incident Management systems; ensuring that all service requests are comprehensive and complete.
- Prepare and maintain operational documentation including: Incident Management, Security Administration, Asset and Request Management. Contribute technical content and departmental procedures to the Service Desk Knowledge Base. Evaluate documented resolutions and analyze trends for ways to prevent future problems
- Rotating on-call coverage.

**Qualifications**:
- Minimum 3 years of technical working experience with a very strong background in Windows 7 and 10,and Office 365.
- Working knowledge of Microsoft Active Directory and GPO.
- Microsoft Certified Solutions Associates (MCSA) and/or Microsoft Certified Systems Engineer (MCSE) and have a post-secondary Information Technology diploma or Computer Science Degree would be a definite asset.
- Basic knowledge of network devices (routers, firewalls, switches) and troubleshooting.
- Knowledge of Cisco Unified Communications Manager an asset.
- Knowledge of Information Technology Infrastructure Library (ITIL) best practices an asset.
- Advance expertise and solid working knowledge of PC hardware - the ability to setup, configure and rebuild workstations & printer setup/configuration.
- Prior experience setting up and troubleshooting MAC OS & devices (including but not limited to MacBooks iPhones & iPads).
- Exceptional written and verbal communication skills; ability to present ideas in user-friendly language; proven ability to liste



  • Toronto, Canada 365 iT SOLUTIONS Full time

    Located in Toronto, 365 iT Solutions is a full-service IT solutions provider with 19 years of experience serving clients in a wide array of industries. Currently with 100+ clients and a staff of approximately 18 employees, 365 it Solutions is looking for a high-energy, hands-on **Level 1/2 IT Support Help Desk Technician** to join their growing team. Our...

  • IT Technician

    4 weeks ago


    Toronto, Canada Yakirelbaz IT Solutions Full time

    **Job Overview**: **Responsibilities**: - Provide technical support to end-users for hardware, software, and network issues. - Install, configure, and maintain computer systems, software, and peripheral devices. - Troubleshoot and resolve technical issues promptly and effectively. - Perform regular system maintenance, updates, and backups. - Monitor and...


  • Toronto, Canada Stack IT Full time

    DAILY time entry accounting for at least 8 hours - Participant in the on-call rotation - Documentation of Client Networks - Small Projects as a contributor or may own a deliverable - Assist Technical Account Managers on Larger projects - Clear accounting of efforts on T&M service requests if assigned - Backup Maintenance - Configuration of standard POP, SMTP...

  • IT Support Technician

    2 weeks ago


    Toronto, Canada QMC Metering Solutions Full time

    QMC IT Support Technician - Toronto, ON (Full-time/Hybrid) QMC Metering Solutions supplies and integrates several meter technologies to effectively monitor the consumption of electricity, water, gas and thermal energy consumption of commercial and residential properties. We have offices in Coquitlam, Calgary, and Toronto and have a support and distribution...

  • IT Support Technician

    3 weeks ago


    Toronto, Canada Bow Marmea Plan Full time

    Bow Marmea Plan is a full-service laboratory with locations across Canada. We are the most diversified laboratory in Canada and our scientists are highly-skilled and specialized in the fields of biochemistry, chemistry, microbiology, geology, engineering and other specialty services. IT Support Technician - Toronto, ON **Summary**: We are looking for an IT...


  • Toronto, Canada MBI I.T. Services Full time

    We are currently looking for a Deskside Support Technician in - This is a full-time opportunity offering 37.5 hours per week,8 hours per day with 30 minutes of unpaid break. - You will be working M-F, either 8 am-4 pm or 9 am-5 pm. **Duration**: 6 months (possibility of an extension) **Responsibilities**: - General on-site technical support, windows 10...


  • Toronto, Canada Geolance Full time

    Geolance is the fastest-growing provider of professional services connecting in-demand providers with the companies looking for professional services. That means affordable services when you need them, built to meet your specific needs, and delivered by a suitable provider for the job. We are looking for Production Support Technician - Electronics...


  • Toronto, Canada Capgemini Full time

    **User Support Technician** - 071003 - Group IT Americas - User Support Technician Job Description 1 Job Summary: As a member of the Capgemini User/Site Support team, the Technician is responsible for all remote, and Virtual L2 support and will take full ownership to resolve directly or coordination the resolution for end users. The User Support Technician...

  • IT Support Technician

    4 weeks ago


    Toronto, Canada Great River Financial Services Inc (GRFS) Full time

    **Job type** Full-time/Part Time **You have**: - A passion for excellent customer service and for seeing others succeed - Strong verbal and written communication skills - Problem-solving, critical thinking, and analytical skills - Honesty & Integrity - Comfort in making decisions independently - Attention to detail while also keeping in mind the big...

  • IT Support Technician

    3 weeks ago


    Toronto, Canada Teceze Ltd Full time

    We need an IT Support Technician to do a TV installation in Toronto, Canada Role: TV installation **Job Type**: Freelance /Part-time **Below is the scope of the work** - 2 55’ TVs need to be wall mounted - Cisco Room Bar - Host the CODEC behind the TV - Mount the cameras - Run the cable through conduits where ever possible **Job Type**:...

  • IT Support Technician

    3 weeks ago


    Toronto, Canada Henein Hutchison LLP Full time

    Full-time permanent position - (Onsite) - Salary, commensurate with experience - Henein Hutchison LLP, M5A 1J9 You’re an early-career IT professional with a passion for learning and a drive to succeed. You love working with people just as much as you love working with tech. That’s why you want an opportunity to expand your expertise in all things IT by...


  • Toronto, Canada Geolance Full time

    Geolance is the fastest-growing provider of professional services connecting in-demand providers with the companies looking for professional services. That means affordable services when you need them, built to meet your specific needs, and delivered by a suitable provider for the job. We are looking forElectronics Production Support Technician to join our...

  • IT Support Technician

    3 weeks ago


    Toronto, Canada Beanfield Technologies Inc. Full time

    **Our Company**: At Beanfield, we are about building communities, not just networks. For over 35 years, we have been proud to build, own, and operate an extensive & robust fibre-optic network throughout Toronto, Montreal, and Vancouver. We believe that people are at the heart of everything we do. We’re committed to making life better for our customers, our...


  • Toronto, Canada 1ComputerServices Inc. oa 1CS Full time

    **Company description** Small Toronto based MSP **Job description** - **Support Desk Technician (Full-Time)**_ Small Toronto based MSP is looking for someone who has as much passion for Technology as we do to fill the role of Support Desk Technician. This is a full-time position, from Monday to Friday, 9am-5pm. The successful applicant will work from our...

  • Helpdesk Technician

    3 weeks ago


    Toronto, Canada Home and Community Care Support Services Full time

    **Job Description**: At Home and Community Care Support Services Toronto Central, we want all of our employees to feel valued, appreciated and free to be who they are at work. That is why we are intentionally committed to equity, inclusion, diversity and anti-racism by providing an accessible and inclusive work place for all persons. If you have a passion...

  • IT Support Technician

    4 weeks ago


    Toronto, Canada Shulman and Partners LLP Full time

    **Role Overview**: As an IT Support Technician, you are an integral part of our team, ensuring the smooth operation of our computer networks. Your primary responsibilities include maintaining hardware and software, providing technical support, and resolving any technical issues that may arise. **Key Responsibilities**: - Installation and configuration of...


  • Toronto, Canada Hennick Bridgepoint Hospital, Sinai Health Full time

    At Sinai Health, we care, create possibilities and offer hope. We are looking for a **Unit Support Technician **to support our **Environmental Services** team. **Job Outline**: The Unit Support Technician performs a variety of non-clinically related activities in support of safe patient care and the nursing unit. These duties include, but are not limited...


  • toronto, Canada Pexo IT Solution LTD. Full time

    Title: Junior / Level 1 Helpdesk TechnicianDuration: Part-Time, Permanent (6-Month Contract)Location: GTA, Ontario, Canada (Remote Position)About Pexo:Pexo is a leading managed services provider based in the Greater Toronto Area (GTA), specializing in comprehensive and cost-effective IT solutions for businesses of all sizes. Their services include IT...


  • Toronto, Canada Sybex Support Services LLC Full time

    Exp: 2+ years Base Skill Set: - A+ Certification or equivalent experience - Good working knowledge of Active Directory - 2+ years’ experience providing technical support in a fast paced and constantly changingenvironment up to executive management level. - Excellent customer service and communicationskills including providing VIP support - Experience...


  • Toronto, Canada ARIRA IT SOLUTIONS INC. Full time

    **Work Setting**: - Consulting firm **Specific Skills**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in response to identified...