IT Support Technician

2 months ago

Toronto, Canada Beanfield Technologies Inc. Full time

**Our Company**:
At Beanfield, we are about building communities, not just networks. For over 35 years, we have been proud to build, own, and operate an extensive & robust fibre-optic network throughout Toronto, Montreal, and Vancouver. We believe that people are at the heart of everything we do. We’re committed to making life better for our customers, our employees, and the communities where we live and work.

Founded in the underserved Toronto neighbourhood of Liberty Village, we've always understood the importance of connection. That's why we committed ourselves to building a fibre-optic network throughout the community and have continued to expand our network ever since.

Now with over 450 employees, we continue to deploy our own independent construction, fibre splicing, installation, network operations and support teams. Our services are delivered to over thousands of commercial and residential service addresses using Beanfield owned facilities.

**Position Summary**:
The **IT Support Technician** provides technical assistance and support to end-users who are experiencing difficulties with their computer hardware or software. This role troubleshoots problems, installs and maintains equipment, and trains employees on technology usage. The IT Support Technician plays a crucial role in ensuring the smooth and efficient operation of business technology, enabling staff to perform their duties effectively. This role requires strong technical skills, excellent communication, and a dedication to providing outstanding customer service.

**Key Responsibilities **% Working**

**Time (100%)**

**1**

**End-User Support**
- Provide timely and effective technical support to end-users on a variety of issues, including hardware, software, network connectivity, and printing.
- Diagnose and resolve technical problems, escalating complex issues to the proper team.
- Maintain accurate records of support requests and resolutions.

**40%**

**2**

**Hardware and Software Management**
- Install, configure, and maintain computer hardware, peripherals, and software.
- Perform regular maintenance tasks, such as software updates, security patches, and data backups.
- Manage and track IT inventory, ensuring accurate records of equipment and software licenses.

**30%**

**3**

**User Training and Onboarding**
- Provide training and guidance to end-users on the proper use of company technology.
- Assist with onboarding new employees, setting up their accounts and devices.
- Develop and maintain documentation, such as user guides and knowledge base articles.

**30%**

**4**

**Network and Security**
- Assist with basic network troubleshooting and maintenance.
- Ensure compliance with company security policies and procedures.
- Monitor security alerts and assist with incident response.

**10%**

**Qualifications**

**Education**

**Minimum Required**:
College Diploma in Information Technology or a related field.

**Preferred**:
Bachelor’s degree in Computer

**Experience**

**Minimum Required**:

- 2+ years of experience in a help desk or technical support role.
- Experience with device enrollment, configuration, and deployment
- Experience troubleshooting hardware and software issues
- Knowledge of operating systems (Windows, macOS, Linux)
- Excellent customer service skills

**Preferred**:
**Technical Skills**: Strong understanding of computer hardware, software, operating systems (Windows, macOS), and network fundamentals.

**Problem-Solving**: Excellent analytical and problem-solving skills with the ability to diagnose and resolve technical issues effectively.

**Communication**: Strong verbal and written communication skills with the ability to explain technical concepts to non-technical users.

**Customer Service**: A customer-centric approach with a commitment to providing excellent service.

**Teamwork**: Ability to work effectively both independently and as part of a team.

**Time Management**: Ability to prioritize tasks and manage time effectively in a fast-paced environment.

**Adaptability**: Ability to learn new technologies quickly and adapt to changing priorities.

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