Change Manager

3 weeks ago

Toronto, Canada Infotek Consulting Services Full time

Duties and Responsibilities:

- Identifying key stakeholders driving change and impacted by its technology outputs
- Documenting a stakeholder impact plan
- Developing a change management plan considering the project impacts how employees perform their job functions, customers and business units interact
- Conducting surveys, impact studies, readiness assessments, training, communication and implementation plans, evaluating results and presenting findings in an easy-to-understand and logical manner.
- Identifying potential employee-side risks and anticipating the resistance, and developing specific plans to address or mitigate the concerns.
- Establishing and managing a team of change champions from all impacted levels, including executive and user groups for input and feedback.
- Developing a set of targeted and actionable change management plans, which includes communication plan, coaching and training plans, sponsor roadmap and resistance management plan.
- Creating and managing measurement systems in order to track utilization, adoption, and proficiency of employee changes.
- Building and supporting the implementation of plans by business leaders and employee-facing managers.
- Working with project teams in integrating change actions into the actual overall project plan.
- Identifying performance and resistance gaps, and working to develop and execute corrective actions.
- Working with training, communication, OD and HR specialists to formulate particular activities and plans to support in the project implementation.
- Creating and activating reinforcement mechanisms and jubilations of success.

Must have:
Experience in and knowledge of financial industry/banking business functions.
Experience designing and delivering strategic and operational change management strategies

**Job Type**: Fixed term contract
Contract length: 6 months

**Salary**: $70.00-$85.00 per hour

Schedule:

- Day shift

Work Location: Hybrid remote in Toronto, ON

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