Manager, Change Management

2 weeks ago

Toronto, Canada BMO Financial Group Full time

100 King Street West Toronto Ontario,M5X 1A1

The GL Renewal Program is a multi-phased, multi-year program to replace the BMO legacy general ledger systems with a single, common enterprise platform. The program has high visibility and has cross-bank implications, extending beyond Finance to Operations, Technology, and individual lines of business.

The Manager, Organizational Change Management (“OCM”), oversees the planning and execution of the OCM activities to enable adoption of enterprise general ledger. The Manager will play a key role in ensuring the GL Program meets its objectives by ensuring the desired employee adoption and usage of new business processes. The primary responsibility will be creating and implementing change management strategies and plans that maximize employee adoption of the new business processes, drive & enable proficiencies and minimize resistance. These improvements will increase benefit realization, value creation, ROI and the achievement of results and outcomes.

The incumbent will produce and maintain detailed stakeholder impact assessments to clearly articulate the scope and nature of the change necessary to implement an effective OCM program. The Manager will develop targeted communication plans, and craft key messages necessary to support awareness, implement and support a holistic training/ super user model that enables adoption of the new General Ledger.

Future qualifications below:
Drives change management plans and activities from initiation to implementation & sustainment to achieve desired business results. Engages leaders, stakeholders and other impacted audiences in the change to create an engaged workforce who understands the change & what it means for customers and employees. Understands a variety of business dimensions that must be considered in the implementation of change (products, people, processes, channels), and associated risks that must be interpreted, evaluated and mitigated. Drives overall business results by ensuring that change is understood, accepted and sustained.
- Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.
- Ensures alignment between values and behaviour that fosters diversity and inclusion.
- Regularly connects work to BMO’s purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.
- Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
- Attracts, retains, and enables the career development of top talent.
- Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
- Acts as a trusted advisor to assigned business/group.
- Influences and negotiates to achieve business objectives.
- Recommends and implements solutions based on analysis of issues and implications for the business.
- Assists in the development of strategic plans.
- Identifies emerging issues and trends to inform decision-making.
- Analyzes the scope of change to determine people, process, financial, technology, risks & other impacts.
- Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
- Provides advice and guidance to assigned business/group on implementation of change; evaluates the change environment to understand complexity and impact of change to develop a program that meets required objectives.
- Applies change management methodology and general management skills and knowledge to plan, organize and execute change management in a variety of project sizes.
- Collaborates with internal/external stakeholders to provide business context in the design, development and implementation of change. Ensures alignment between stakeholders.
- Develops change management solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.
- Develops change strategy that enables leaders to promote the change and execute the change; ensures stakeholders to want to make the change.
- Builds and executes communications plans to drive awareness and understanding, including analyzing audiences, developing key messages and identifying the right channel, frequency and sender.
- Identifies resistance to the change and builds required plans to overcome objectives through communications and training in order to implement and sustain the change.
- Monitors and tracks adoption of the change, and addresses any issues. Implements any corrective actions required and celebrates successes.
- Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.
- Provides specialized consulting, analytical and technical support.
- Exercises judgment to identify, diagnose, and solve problems within given rules.
- Works independently and regularly handles non-routine situations.
- Broader

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