Team Manager Ii, Operations
5 days ago
**TD Description**
Stay current and competitive. Carve out a career for yourself. Grow with us.
**Department Overview**
- TD Wealth takes a sophisticated and holistic goals discovery approach to wealth planning and protection to provide highly personalized advice, solutions and service to clients.**Financial Planning **team understands that helping clients set and achieve their financial goals while delivering a legendary customer experience is what drives our business success, new business and client loyalty. We do this by knowing our clients, offering the most professional and personalized solutions and building award-winning, high-performing teams.
- We have a long and growing history in wealth management leadership and are poised for even greater future success. Feel welcome, challenged and rewarded. Trust us, you'll be busy, but never bored.
- Provides day-to-day team leadership and work direction to ensure effective and efficient operations, delivery of services/solutions in accordance with established service levels, quality standards, compliance and regulatory guidelines.**Customer**:
- Lead a team to achieve business / operational objectives, maintain effective day-to-day operations and deliver quality service and business lifecycle processing consistent with objectives
- Monitor service delivery against standards and implements actions to ensure service deliverables are achieved consistently
- Represent the team as the first point of escalation for customers/business partners / external partners
- Identify and guide remediation of reportable incidents/issues based on strong understanding of risk management framework of the Bank
- Actively engage internal partners to develop and maintain working relationships, build understanding of client needs and deliver optimal customer service and solutions
- Identify continuous improvement opportunities to strengthen client service
- Ensure all required processing / activities are complete and accurate to meet objectives for own area
- Coach team to ensure operations issues are handled appropriately and participate in the negotiation and resolution (including escalation) of significant internal and/or external partner issues
**Shareholder**:
- Supervise day-to-day operations / activities, balance workloads, ensure compliance to internal/external requirements and the achievement of service level standards and productivity targets
- May lead an operational production support group and provide management with analysis of key process drivers, production gaps, root cause analysis and performance/production issues where applicable
- Protect the interests of the organization; identify and manage risks, resolve escalated matters and refer complex and/or non-standard, high risk transactions/activities as needed
- Ensure adherence to compliance operating standards, processes, and controls; perform quality checks and validation of team members work
- Continuously review and/or update processes/procedures ensuring all functions and systems are well documented and in compliance with applicable internal and external requirements; recommend, implement and monitor the achievement of process enhancements
- Follow and ensure employees are knowledgeable of and comply with Bank and industry codes of conduct
- Ensure that employees are aware of the impact of their work on the activities of others outside of their function/unit
- Analyze service delivery issues, conduct internal/external research projects and/or contribute to audit reviews; run testing and generate reports to identify potential solutions within TD's risk appetite that enhance the customer experience and support business objectives
- Adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management)
- Participate in developing change plans and contributing to change management projects or programs that impact the business, functions or processes; act as a key change agent for a defined area
- Participate in and/or lead community initiatives and promote commitment to shared Enterprise values and commitments
**Job Requirements**
- There to five (3-5) years industry experience.
- Completion of CSC, CPH within 1 year and completion of WME within 18 months.
- Deep understanding of the Financial Planning business along with sales practices and client experience.
- Robust organizational and team management skills with the ability to work in a demanding environment and handle multiple deadlines and priorities.
**Additional Information**
**Employee/Team**:
- Lead, coach and support employees to drive a high performing team
- Contribute to the process of setting performance objectives for the team, track, monitor and effectively address and/or reward performance in a timely manner
- Provide ongoing feedback and performance reviews; ensure performance management activities are undertaken and completed for all employees
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