Mental Health Case Manager

3 weeks ago

Toronto, Canada Fred Victor Full time

**INTERNAL/EXTERNAL**

**Job Title**: Mental Health Case Manager
**Position Type**: Bargaining Unit, Full‐Time, Contract (1 year)
**Number of Positions: 2**_ _
**Rate**: $26.52 per hour
**Vacation**:7% Vacation Pay
**Hours**:37.5 hours per week***
**Supervisor**:Senior Manager, Housing Access and Support Services***
**Posting Date**: June 26, 2023
**Application Deadline**: July 7, 2023_ _
**Location**: 2660 Eglinton Ave. East-Mid-Scarborough Hub & various locations where the work with

clients is done

**Why Fred Victor?**
For over 125 years, Fred Victor has been a leader in providing place and purpose to people in need in Toronto. Our
mission is to improve the health, income and housing stability of people experiencing poverty and homelessness.
We are** **committed to ending chronic homelessness. This is an ambitious and bold goal but we believe, achievable.

**The** **Mental Health Short-Term Intensive Case Management Program **is a community mental health program that
provides direct service to homeless individuals living with mental health, substance use challenges and other
complexities in the East-Mid-Scarborough shelter system. The work is client directed and done in partnership with
the client. Our work is grounded in the lived experience of the clients and the communities we serve and the
principles of anti-racism, anti-oppression, equity, social determinants of health, and service excellence. The position
works within a Critical Time Intervention Model, Strength Based, Recovery and Housing First framework.

**Does this sound like work you want to be a part of?**
We offer a supportive and collaborative environment, an opportunity to join a diverse team of caring professionals
and a chance to make a difference. With over 60 programs and services and more than 21 sites, there are lots of
opportunities to grow your career with us. Many members of the management team started in relief and front-line
roles.

**What You Will Do**:
The Mental Health Case Manager provides both on site and community-based assessment and short term case
management services to individuals living in various physical distancing shelter programs. Our services are short
- term and intended to address clients immediate needs and to connect individuals to long-term supports if required.

As a Mental Health Case Manager, you will:

- Conduct assertive outreach, assessment, and ongoing support to homeless clients with serious mental

health issues.
- Engage effectively with individuals experiencing serious mental health issues and/ or addictions, cognitive

difficulties, brain injury or primary health care issues.
- Provide regular contact in the community with all assigned clients at a frequency determined through

negotiation with each client and based on their needs.
- Engage clients to assess their goals, needs and strengths.
- Develop, implement, and monitor crisis prevention/intervention plans in partnership with clients.
- Assist clients to identify and manage symptoms and develop effective coping skills.
- Establish and maintain positive working relationships with other service providers, professionals and

partnering agencies.
- Maintain client records accurately and within expected time frames, in accordance with agency policies and

procedures.
- Maintain the privacy and confidentiality of all client information according to agency policy.
- Other duties as outlined in the job description or/and assigned by the Program Manager or Director.
- Submit time sheets, expense claims and other required information in accordance with agency policies and

procedures.

The Mental Health Case Manager is expected to meet clients outside of the office and in the community. Visits are
provided where the clients reside or other locations in the community, which requires physical activities such as
significant travel, frequent stops, getting in and out of the car and climbing stairs. Accompanying clients to
appointments is an expectation of the position.

**What You Bring to the Team**:

- A degree/diploma in health care/social services or other related field with a minimum of three years relevant

experience in the mental health and addiction sectors.
- Experience working with individuals experiencing homelessness and experience with the Housing First

framework.
- Demonstrated knowledge of clinical practices and care models.
- Excellent interpersonal skills, sound knowledge of supportive counseling skills and the ability to form
- relationships with marginalized individuals.- Knowledge of concurrent disorders and experience with harm reduction strategies and the continuum of
- addiction services.- Knowledge of community resources for mental health and substance use, housing, supportive housing, and
- shelter system.- Must hold a valid driver’s license, vehicle and insurance, as travel is required.

**What Sets You Apart**:

- Works cooperatively with team members, shelter staff, hospital personnel, other service providers and other

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