Program Manager

4 weeks ago

Toronto, Canada Madison Community Services Full time

**MADISON COMMUNITY SERVICES**

**POSITION TITLE **:Program Manager, Mental Health Case Management Programs

**REPORTS TO **:Senior Manager, Mental Health Case Management Programs

Madison Community Services (Madison) is a non-profit agency that provides case management, supportive housing, and other support services through advocacy and education to individuals experiencing mental health and addictions challenges

***:
The Program Manager is responsible for managing Madison’s Toronto Central LHIN Funded Case Management Program and the Recovery during Immigration and Settlement (RISE) program which is funded by Immigration, Refugees, and Citizenship Canada. The Program Manager provides administrative support and regular supervision to Mental Health Case Managers, as well as documenting relevant program activities and outcomes for periodic reports. In consultation with the Senior Manager of Case Management Programs, the Program Manager is responsible for ensuring program targets are met and monitoring the delivery of both the TCLHIN and RISE Case Management programs, services, and supports provided by staff.

**OVERVIEW**
- Enter, plan, collect, analyze and report on data related to QI initiatives and outcome measurements.
- Support leadership in planning and implementing QI projects and initiatives that are in line with strategic planning.
- Identify variations or trends in data, and provide recommendations for improvement.
- Monitor effects and progress of QI projects through reporting and statistics.
- Operate and maintain a variety of databases (i.e. Roxy, iCARE, etc.) related to performance and quality.
- Assess program activities in accordance with requirements to be set out by respective funders.
- Conduct surveys to measure outcomes of clients in priority areas determined by respective funders.
- Gather statistics and data in written reports and prepare presentations to the quality improvement team.
- Help coordinate documentation and survey preparation.
- Assist with coordination of other meetings and duties as assigned.
- Program / client record management and filing system creation.

**DUTIES, RESPONSIBILITIES, AND RELATED TASKS**

1. Organizational and Management
- Provides leadership, direction, and management to staff in the Case Management programs to ensure efficient delivery of services.
- Ensures staff operate within the policies and values of Madison, as well as within relevant legislation, standards and guidelines; makes certain that approved policies, procedures and practices are communicated, implemented and managed.
- Contributes a service perspective to the development of Madison’s mission and values; ensures that the short and long-term goals and targets set by funders within the program are met.
- Monitors progress in meeting client and service objectives, and takes action as required; informs the Senior Manager (Case Management Programs) of any matters related to programs, services, and supports that may affect the organization’s planning priorities, goals, and strategies.

2. Program and Services
- Provides leadership and support in the design and delivery of individual client case management services; oversees the intake process and decisions, as well as the development of individual support plans; ensures the monitoring of the health and well-being by case managers of their clients and initiation of appropriate action, where required.
- Assists in the development of new programs and services in consultation with the Senior Manager (Case Management Programs) consistent with the agency’s mission, goals, and priorities, and with the needs of our clients.
- Performs on-call duties as an emergency back-up for staff (e.g. accident, injury, fire, medical complications).
- Ensures the timely assignment of intake referrals to staff.

3. Human Resources
- Responsible for assignment and assessment of appropriate workloads to Case Managers; re-assignment of clients when necessary; consideration and approval of all vacation/ leave requests and monitoring of attendance.
- Supports and enhances the internal staff community to create an environment consistent with the mission, vision, and principles.Orient new hires and coach employees as needed, correcting or directing employee behavior where required.
- In consultation with the Senior Manager of Case Management Programs, the Program Manager develops and implements on an annual basis a plan for the training and ongoing professional development of staff and provides direct staff training, as required.

4. Administration
- Identifies staff / program needs, purchases supplies and equipment for the Case Management programs, and ensures that the work environment is consistent with all Health and Safety Standards and Regulations.
- In consultation with the Senior Manager, Case Management Programs, supports the maintenance of a comprehensive and confidential system of client-related record keeping.

5. Liaison and Communications
- Maintains p

  • Senior Manager, Data Governance

    2 days ago

    Toronto, Canada AIR MILES Reward Program Full time

    The AIR MILES Reward Program is one of Canada’s most recognized loyalty programs, with over 10 million active collector accounts, representing more than half of all Canadian households. AIR MILES collectors earn Reward Miles at more than 300 leading Canadian, global and online brands and at thousands of retail and service locations across the country. AIR...

  • Senior Manager, Data Governance

    1 day ago

    Toronto, Canada AIR MILES Reward Program Full time

    The AIR MILES Reward Program is one of Canada’s most recognized loyalty programs, with over 10 million active collector accounts, representing more than half of all Canadian households. AIR MILES collectors earn Reward Miles at more than 300 leading Canadian, global and online brands and at thousands of retail and service locations across the country. AIR...

  • Senior Manager, Data Governance

    1 day ago

    Toronto, Canada AIR MILES Reward Program Full time

    The AIR MILES Reward Program is one of Canada’s most recognized loyalty programs, with over 10 million active collector accounts, representing more than half of all Canadian households. AIR MILES collectors earn Reward Miles at more than 300 leading Canadian, global and online brands and at thousands of retail and service locations across the country. AIR...

  • Senior Manager, Data Governance

    13 hours ago

    Toronto, Canada AIR MILES Reward Program Full time

    The AIR MILES Reward Program is one of Canada’s most recognized loyalty programs, with over 10 million active collector accounts, representing more than half of all Canadian households. AIR MILES collectors earn Reward Miles at more than 300 leading Canadian, global and online brands and at thousands of retail and service locations across the country. AIR...

  • Program Manager

    6 days ago

    Toronto, Canada Ismile Technologies Full time

    **Program Manager** **Long term contract** **Montreal, QE** The Program Manager will be responsible for managing enterprise-level programs within the Enterprise Technology portfolio. This individual will work closely with various Project Managers, Product Owners to define the project team and assign responsibilities. The Program Manager will also be...

  • Program Manager

    4 weeks ago

    Toronto, Canada LOFT Community Services Full time

    **DATE**:April 19th, 2024 **LOCATION**:Toronto, ON - McEwan Case Management Services: Community Support, Addiction Support Housing (ASH), Positive Services Coordination (PSC) **COMPENSATION**: $**79,230 - $93,039 Annually Prorated LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such...

  • Program Manager

    6 days ago

    Toronto, Canada LOFT Community Services Full time

    **DATE**: March 20th, 2023 **LOCATION**: Toronto, ON - Bathurst Street **COMPENSATION**: $66,646 - $88,896 Annually Prorated LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, substance abuse, poverty and homelessness. Serving...

  • Program Manager

    4 weeks ago

    Toronto, Canada LOFT Community Services Full time

    **DATE**:January 26th, 2024 **LOCATION**:Toronto, ON - Social Medicine Initiative **COMPENSATION**: ***$68,964 - $91,214 Annually Prorated **CONTRACT DURATION**:1 year LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, substance use...

  • Program Manager

    4 weeks ago

    Toronto, Canada Pontosense Full time

    **About Pontosense** At Pontosense, you’ll have the chance to build your career with one of Canada’s fastest-growing innovation companies. As a global leader in non-invasive sensing technologies for smart homes and smart vehicles, the products we deliver enhance the safety, security, and well-being of the people around us. We’re working together with...

  • Account Manager, Media Partnerships

    1 day ago

    Toronto, Canada AIR MILES Reward Program Full time

    The AIR MILES Reward Program is one of Canada’s most recognized loyalty programs, with over 10 million active collector accounts, representing more than half of all Canadian households. AIR MILES collectors earn Reward Miles at more than 300 leading Canadian, global and online brands and at thousands of retail and service locations across the country. AIR...

  • Account Manager, Media Partnerships

    23 hours ago

    Toronto, Canada AIR MILES Reward Program Full time

    The AIR MILES Reward Program is one of Canada’s most recognized loyalty programs, with over 10 million active collector accounts, representing more than half of all Canadian households. AIR MILES collectors earn Reward Miles at more than 300 leading Canadian, global and online brands and at thousands of retail and service locations across the country. AIR...

  • Program Manager

    13 hours ago

    Toronto, Canada Rakuten Kobo Full time

    The Role It’s an exciting time for the PMO at Rakuten Kobo Inc. as we refresh our Program Management practice and power up our delivery processes in preparation for what is about to be a busy and exciting year for us! We’re looking to grow our team with someone who has both experience and fresh ideas when it comes to running digital programs, and with...

  • Program Manager

    1 month ago

    Toronto, Canada Ontario Health Full time

    At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences and value. How we work...

  • Program Manager

    1 month ago

    Toronto, Canada Safran Full time

    **Description du poste**: Support development programs/projects using Safran LS Program Management tools, processes, and best practices. Responsible for customer liaison on all topics concerning the program requirements. Provide leadership, direction and strategic guidance along with effective reporting to ensure the successful execution of Technical,...

  • Senior Manager, Data Governance

    1 day ago

    Toronto, Canada AIR MILES Reward Program Full time

    The AIR MILES Reward Program is one of Canada’s most recognized loyalty programs, with over 10 million active collector accounts, representing more than half of all Canadian households. AIR MILES collectors earn Reward Miles at more than 300 leading Canadian, global and online brands and at thousands of retail and service locations across the country. AIR...

  • Senior Manager, Data Governance

    1 day ago

    Toronto, Canada AIR MILES Reward Program Full time

    The AIR MILES Reward Program is one of Canada’s most recognized loyalty programs, with over 10 million active collector accounts, representing more than half of all Canadian households. AIR MILES collectors earn Reward Miles at more than 300 leading Canadian, global and online brands and at thousands of retail and service locations across the country. AIR...

  • Senior Manager, Data Governance

    23 hours ago

    Toronto, Canada AIR MILES Reward Program Full time

    The AIR MILES Reward Program is one of Canada’s most recognized loyalty programs, with over 10 million active collector accounts, representing more than half of all Canadian households. AIR MILES collectors earn Reward Miles at more than 300 leading Canadian, global and online brands and at thousands of retail and service locations across the country. AIR...

  • Program Manager

    7 days ago

    Toronto, Canada City of Toronto Full time

    **Job ID**: 47307 **Job Category**:Policy, Planning & Research **Division & Section**:Development Review, Concept 2 Keys **Work Location**: City Hall, 100 Queen Street West / Hybrid **Job Type & Duration**: Full-time, Temporary (12 months) **Salary**: $112,280 - $149,247, TM2060, Wage Grade 7.5 **Shift Information**: Monday to Friday, 35 hours per...

  • Program Manager

    4 weeks ago

    Toronto, Canada Valtech Group Full time

    **Program Manager** **What we are looking for**: Program Managers provide structure and support the overall vision for assigned projects (e.g. web development, advertising, strategy, technology, etc). They are responsible for helping define the vision of the program and overseeing its execution. This may involve the management of multiple projects, across...

  • Program Manager

    1 week ago

    Toronto, Canada E-Solutions Full time

    Sr. Program Manager – Telecom+Banking preferredBrampton, ON12 MonthsVideo Interview Senior Program Managers orchestrate multiple projects, ensuring that our technological solutions align with business objectives. Bringing a balance of creativity and ability to execute to a process, we are looking for those who can drive large, complex, technology...