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Case Manager

2 months ago

Toronto, Canada COTA Health Full time

**CASE MANAGER, MENTAL HEALTH**

**Assertive Housing First Team (AHFT)**
**West**

**Bargaining Unit**
**One (1) Permanent, Full-Time Position**

**About Cota**

If you're looking to contribute your expertise at a community-based organization making a positive impact in the lives of thousands of people each year - Cota would love to hear from you

We provide a collaborative and inclusive work environment that emphasizes employee support, learning opportunities and excellence in our field. We offer flexible hours and employer-paid benefits for some classifications along with other perks and wellness activities.

For 50 years, Cota has been supporting adults with mental health and cognitive challenges to live well within their community. We provide person-centred support to help individuals find inspiration and hope in themselves, so they are better able to pursue meaningful change in their lives.

To find out more about us and our programs/services and employee benefits please visit our website

**Role Overview**

**About Team and About the Role**
- AHFT utilizes an interdisciplinary team and Housing First approach to support individuals who are homeless, living with mental health challenges and involved with a court support program and/or are on release from a provincial correctional facility. The pairing of rent supplemented housing and intensive wrap around support is intended to assist individuals to live safely and successfully in the community of their choice, achieve improved personal health and wellness, and to reduce pressures on the criminal justice system.**Summary of Duties**:

- Conduct face-to-face assessments with clients at their locations including but not limited to home, shelters and hospitals
- Interact directly with referral source, physicians, and other services involved in client’s care
- Initiate services to clients at the point of intake to ensure that proper assessment and initial service response occurs
- Develop coordinated care plans with/ for clients and complete the Ontario Common Assessment of Need (OCAN) and other assessments as required
- Collaborate with other systems, organizations and individuals from courts, probation, safe beds, hospital and community to ensure a well-coordinated service system
- Record client status/progress using the appropriate documentation system

**Summary of Qualifications**:

- A combination of a post-secondary degree or diploma with 4 years direct experience in the delivery of community mental health services
- Sound theoretical and practical knowledge of mental illnesses
- Sound clinical knowledge and understanding of the client population and demonstrated ability to work independently and effectively with individuals with serious mental illness and complex needs
- Demonstrated ability to provide holistic and comprehensive case management services to all clients including initial and ongoing assessments, goal setting, short and long-term case
- Plan development, crisis intervention, progress monitoring, individual money management,
- Tenant education, advocacy and referrals
- Knowledge of principles of case management theory and practice
- Demonstrated ability to use problem-solving techniques to identify and assess client needs and develop appropriate intervention strategies
- Demonstrated ability to engage in a meaningful relationship with a broad range of clients, including those who are resistant
- Skillful in assertive outreach and follow-up using a flexible approach to support/assist clients in remaining engaged
- Excellent knowledge of community resources and demonstrated ability to negotiate with others on behalf of clients
- Excellent communication and interpersonal skills
- Excellent clinical judgment and decision-making skills including a keen awareness of client-clinician boundary issues
- Experience in working within a multidisciplinary team
- Knowledge of and commitment to an Anti-Racism Anti-Oppression framework as well as an ability to articulate and implement Recovery Philosophies
- Proficient in MS Office, and OCAN documentation

**Other Requirements and Working Conditions**:

- Conduct visits in the clients’ homes, hostels, hospitals and other community settings working in sometimes difficult conditions, including hoarding and pest infestations
- Comfortable working with a broad range of client groups
- Work rotating day, evening and weekend shifts
- Have access to a vehicle

**Application Details**:
**Cota's Values & Commitment**

Cota's core values of Hope, Respect, Dedication, Collaboration and Innovation are at centre of who we are and what we do.

As an equal opportunity employer, we remain dedicated to sustaining an experienced workforce that reflects Cota's commitment to recognising everyone's contributions, respect of everyone's dignity, unique experience and potentials.

Cota will not condone or tolerate any acts of discrimination or harassment under any of the grounds protected under human rights legislation.

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