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Mental Health and Addictions Case Manager

2 months ago

Toronto, Canada Fred Victor Full time

**INTERNAL/EXTERNAL
**Job Title**:Mental Health and Addictions Case Manager
**Position Type**:Bargaining Unit, Full Time, 6 Month Contract
**Number of Positions**:1
**Rate**:$26.52 per hour
**Vacation**:7% Vacation Pay
**Hours**:37.5 hours per week
**Supervisor**:Manager, Mental Health and Addictions Case Management Program-East
**Posting Date**:June 19, 2023
**Application Deadline**:July 7, 2023 at 5pm
**Location**:2660 Eglinton Ave. E., other Fred Victor locations and throughout Toronto. **A car is**

**required for this position**

**Why Fred Victor?**
For over 125 years, Fred Victor has been a leader in providing place and purpose to people in need in Toronto. Our
mission is to improve the health, income and housing stability of people experiencing poverty and homelessness. We
are committed to ending chronic homelessness.

**The Program**
The **Mental Health and Addictions Case Management Program** assists people who are having significant difficulties in
day-to-day living as a result of severe and persistent mental health issues or mental health and substance use
challenges. Services are provided in English, Tamil, and several other languages.

**Does this sound like work you want to be a part of?**
We offer a supportive environment, an opportunity to join a diverse team of caring professionals and a chance
to make a difference. With over 60 programs and services and more than 21 sites, there are lots of
opportunities to grow your career with us. Many members of the management team started in relief and front
- line roles.

**What You Will Do**
- Provide intake, assessment and case management services, utilizing a client-centred, strengths-based, harm

reduction approach to clients experiencing mental health and addiction issues.
- Coach or assist a client in the development/maintenance of abilities relating to activities of daily living, self-care,

crisis management strategies, symptom management, maintaining a support network, and skills teaching such as
budgeting, grocery shopping and other life skills.
- Assess the client’s support needs weekly based on indicators of stability (i.e., daily living skills, housing

stabilization, finances, connection to primary healthcare, social networks, vocational and educational
goals, environmental resources, etc.)
- Draft clear coordinated care plans (CCPs) for each client that advance the client's immediate needs and mid
- term goals. Reassess and adjust those plans periodically throughout the service.
- Develop and maintain suitable community partnerships using community mapping tools as available resources

for the client.
- Utilize Ontario Common Needs Assessments (OCAN) every six months to assess, reassess and follow up on

client needs. Work to remove barriers to client inclusion and participation. Ensure partner service providers’
contribution to those assessments.
- Support clients in transition to greater independent living and community participation through

skill development.
- Discuss on an ongoing basis with client how crises will be managed and help to create a safety/crisis plan.

Use of conflict resolution and crisis intervention skills as needed.
- Use of supportive counselling techniques to assist clients to gain self-confidence and progress in their goals.
- Support client in determining how their significant others are involved in their care and work with clients

and their families to acquire and maintain needed services, resources and supports.
- Develop a transition plan with the client and their supporters and facilitate a clear understanding of the

reasons for discharge from the service and re-admission process.
- Clients will be made aware of their right to privacy, how their personal health information is being kept

securely, and how and under what circumstances the agency will collect, use or disclose their personal health
information.
- Clients will be made aware of the agency’s complaint process and how to access it.
- Develop and maintain effective working relationships with key supports and resources and connect the clients to

those resources.
- Maintain program and agency documentation as per Fred Victor policies including OCAN, CCP and case notes.
- Maintain confidentiality as per “Personal Health Information Protection Act” and Fred Victor policy.
- Work with the direct Manager to utilize clinical supervision appropriately.
- Actively participate in staff meetings.
- Participate in agency and other meetings and initiatives as required.
- Promote the values, vision and mission of Fred Victor.
- Travel is required throughout Toronto and occasionally in the GTA.

**What You Bring to the Team**
- A degree/diploma in Social Work, Social Services, Health, or related field
- At least two years of experience working in community settings with individuals who experience.
- mental health and substance use challenges.
- Demonstrated knowledge and understanding of the impact determinants of health have on the

individual, t

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