Insurance Inforce Case Coordinator

5 days ago

Waterloo, Canada Manulife Full time

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

**Working Arrangement**

Hybrid

The Inforce Case Coordinator is a member of our Case Coordination team within Relationship Management, who has passion for building lasting relationships and delivering best-in-class service. Supporting select MGA, National Account Back offices and Elite Advisors bringing in 80% of our insurance revenue.

**Responsibilities**
- Create an outstanding service experience with the goal of prioritizing and handling their inquiry.
- Develop meaningful relationships with our distributors by making it easier, faster and better to do business with Manulife.
- Educate and promote Manulife’s tools, resources, and digital and self-serve opportunities with distributors.
- Effectively communicate and collaborate with internal teams to facilitate complex processes and case resolution across multiple areas, ensuring timely execution of all requests, while keeping your contacts continually informed.
- Resolve any problems or bottlenecks that occur with an inquiry by taking full accountability from start to finish and only closing the case once a satisfactory resolution has been achieved.
- Consistently maintain high-performance targets while demonstrating the highest level of professionalism and empathy.
- Support peers by sharing knowledge and work across the team to balance volume and service levels.
- Proactive and forward-thinking to make recommendations for change, reduce waste and improve the overall distributor experience.
- Identify process enhancements and raise concerns from distributors to ensure we are focused on opportunities that make doing business easier and more valuable for our distributors.
- Assess business, compliance and reputation risk and take appropriate action.

**How will you create impact?**

As someone who is empathetic, professional, highly organized, and tenacious, you will bridge internal processes and teams to facilitate distributor requests. You will be required to effectively organize, prioritize, and collaborate with numerous teams to ensure we deliver efficient end-to-end service.

This role will deliver superior service in the Canadian segment focused on building strong relationships putting the customer at the center of everything we do.

**What motivates you?**
- You obsess about customers, listen, engage and act for their benefit.
- You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
- You thrive in teams and enjoy getting things done together.
- You take ownership and build solutions, focusing on what matters.
- You do what is right, work with integrity and speak up.
- You share your humanity, helping us build a diverse and inclusive work environment for everyone

**What we are looking for**
- Typically, post-secondary education or equivalent work experience
- Typically have 2+ years of progressive customer service skills
- Sound insurance knowledge across all Insurance product lines including legacy products is an asset
- **Excellent relationship management**:Ability to build and maintain positive and solid relationships with internal and external customers.
- **Outstanding Communication**: Expresses ideas and shares information clearly, concisely and thoroughly, articulates messages, modifies approach and builds connections/trust.
- **Influence and Persuasion**: Moves others to take corrective actions on behalf of Manulife’s external customers; influences without formal authority; ability to handle and overcome objections and resistance **.**
- **Collaboration**: Fosters productive working relationships across diverse groups to produce superior solutions; builds beneficial networks to achieve collective business goals; ability to work effectively with various stakeholders throughout the Canadian Insurance segment.
- **Knowing the Business**:Stay current on Manulife’s customer strategies; working knowledge of Canadian Individual Life Insurance's various products and functions.
- **Solution Focused**:Owns problems through to resolution; demonstrates the ability to make sound and timely decisions, applies analytic/systematic reasoning to positively impact results, organizational performance, and the customer experience.
- **Exceptional Time Management and Organizational Skills**:Ability to manage high volumes of cases within aggressive deadlines by balancing new and existing cases and shifting priorities.

**What can we offer you?**
- A competitive salary and benefits package.
- A growth trajectory that ext

  • Life Insurance Case Coordinator

    2 weeks ago

    Waterloo, Canada Manulife Full time

    We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and...

  • Director, Insurance Solutions

    1 week ago

    Waterloo, Canada Equitable CA Full time

    At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and client-responsive staff. Join Equitable...

  • Quality Assurance Lead, Inforce Insurance

    4 weeks ago

    Waterloo, Canada Manulife Full time

    We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and...

  • FT Contract Mental Health Case Manager

    1 week ago

    Waterloo, Canada Forthright Case Management Llc Full time

    3 weeks of vacation, plus sick days, spiritual/cultural leave, birthday Pension: HOOPP (defined benefit plan) - optional Deadline: Open until June 27, 2024 Southwest Ontario Aboriginal Health Access Centre (SOAHAC) is a diverse, dynamic, multiservice Indigenous health and wellness agency. We strive to provide quality, wholistic health services by...

  • Bilingual Disability Case Manager

    2 months ago

    Waterloo, Canada RWAM Insurance Administrators Inc. Full time

    **Department: Disability Management** **Role: Bilingual Disability Case Manager** **Why RWAM?** Are you looking to work with a dedicated team of professionals making a difference in the lives of employers and employees every day? This position will be based out of our head office in the rapidly growing town of Elmira, just minutes from Waterloo, where you...

  • Account Manager

    3 weeks ago

    Waterloo, Canada SLS Insurance Brokers Ltd Full time

    **Opportunity**: Exciting opportunity to join a dynamic firm with a diverse client portfolio specialized in Commercial Insurance, Niche and Speciality Lines. The immediate role is to support the President and Owner of the firm in managing Transportation Insurance both small-mid-sized accounts and larger clients. **Description**: Not only will the role focus...

  • Account Manager

    3 weeks ago

    Waterloo, Canada SLS Insurance Brokers Ltd Full time

    **Opportunity**: Exciting opportunity to join a dynamic firm with a diverse client portfolio specialized in Commercial Insurance, Niche and Speciality Lines. The immediate role is to support the President and Owner of the firm in managing Transportation Insurance both small-mid-sized accounts and larger clients. **Description**: Not only will the role focus...

  • Account Manager

    4 weeks ago

    Waterloo, Canada SLS Insurance Brokers Ltd Full time

    **Opportunity**: Exciting opportunity to join a dynamic firm with a diverse client portfolio specialized in Commercial Insurance, Niche and Speciality Lines. The immediate role is to support the President and Owner of the firm in managing Transportation Insurance both small-mid-sized accounts and larger clients. **Description**: Not only will the role focus...

  • Insurance Account Manager

    4 weeks ago

    Waterloo, Canada SLS Insurance Brokers Ltd Full time

    Dynamic firm with a diverse client portfolio specialized in Commercial Insurance, Niche and Speciality Lines. The immediate role is to support the President and Owner of the firm in managing Transportation Insurance both small-mid-sized accounts and larger clients. **Title: Commercial Account Manager** **Location**: Waterloo, ON - In Office **Company**:...

  • Insurance Commercial Account Manager

    2 weeks ago

    Waterloo, Canada SLS Insurance Brokers Ltd Full time

    **Opportunity**: Exciting opportunity to join a dynamic firm with a diverse client portfolio specialized in Commercial Insurance. The immediate role is to support the President and Owner of the firm in managing both small-mid-sized accounts and larger clients. **Description**: Not only will the role focus on support and service there is a Marketing aspect...

  • Account Manager

    3 weeks ago

    Waterloo, Canada SLS Insurance Brokers Ltd Full time

    Dynamic firm with a diverse client portfolio specialized in Commercial Insurance, Niche and Speciality Lines. The immediate role is to support the President and Owner of the firm in managing Transportation Insurance both small-mid-sized accounts and larger clients. **Title: Commercial Account Manager** **Location**: Waterloo, ON - In Office **Company**:...

  • Account Manager

    7 days ago

    Waterloo, Canada SLS Insurance Brokers Ltd Full time

    Dynamic firm with a diverse client portfolio specialized in Commercial Insurance, Niche and Speciality Lines. The immediate role is to support the President and Owner of the firm in managing Transportation Insurance both small-mid-sized accounts and larger clients. **Title: Commercial Account Manager** **Location**: Waterloo, ON - In Office **Company**:...

  • Sales Representative

    1 month ago

    Waterloo, Canada Ontario Teachers Insurance Plan (OTIP) Full time

    Company Description OTIP (Ontario Teachers Insurance Plan) is a member-focused, service-driven organization. We are committed to putting our people first by fostering a positive and inclusive work environment, providing a competitive total compensation package and investing in career development. Our team is currently looking for a: **Sales Representative -...

  • Case Support Co-ordinator

    3 weeks ago

    Waterloo, Canada University of Waterloo Full time

    Overview: **Term: 18 Months** The Case Support Co-ordinator is accountable to the Manager, Case Support for the investigation and administration of complex and critical student cases in residence. They ensure that the safety of the residence community is maintained through the effective and efficient coordination of both on and off campus resources...

  • Insurance Representative New

    4 weeks ago

    Waterloo, Canada Definity Financial Corporation Full time

    Job ID : 7429 Category : Personal Insurance Brand : Definity Regular/Temporary : Regular Fulltime/Parttime : Full Time Location : Waterloo, Canada Posting Range : $42,400 - $78,100 Economical is part of Definity, which includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family...

  • Group Insurance Finance Manager

    1 month ago

    Waterloo, Canada Company 1 - The Manufacturers Life Insurance Company Full time

    Description The opportunity The Group Insurance Finance Manager will directly support the Head of IGP Employee Benefits Network in all financial activities related to IGP’s business mandate and be part of the IGP Management Team, as well as supporting Group Benefits Financial Reporting with a focus on Expense Gain. The Group Insurance Finance...

  • Senior Case Associate

    1 month ago

    Waterloo, Canada Sun Life Full time

    Job Description : The New Business Team, New business and Replacement/Transformation is hiring a new Case Associate. You are versatile, you know how to combine quality and production and your priority is the customer? You are then the perfect candidate to be part of our dynamic team focused on the quality of service! Opportunities to evolve exist within...

  • Inforce Account Support Officer

    1 week ago

    Waterloo, Canada Manulife Full time

    **_We are a _**_leading financial services provider committed to making decisions easier and lives better for our customers and _**_colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. _**_To help us stand out, we help you step up, because when colleagues are healthy,...

  • Treatment Coordinator

    4 weeks ago

    Kitchener-Waterloo, Canada Kitchener Waterloo Prosthodontics Full time

    We are currently seeking a highly organized and motivated individual to join our dental team as a treatment coordinator on a fixed term contract covering maternity leave. Responsibilities of the dental **treatment coordinator **include - outlining complex dental treatment options for patients - managing financial arrangements for patients - scheduling...

  • Service Coordinator

    3 weeks ago

    Waterloo, Canada O'Dell Associates Full time

    **Service Coordinator** - Full-time Permanent - Business hours (8:00am - 5:00pm) - Strong organizational skills. O’Dell Associates is a well-established heating, ventilating, and air conditioning (HVAC) company that works across Ontario with engineers, building owners, mechanical and sheet metal contractors in both commercial and industrial settings. We...