Life Insurance Case Coordinator

1 week ago


Waterloo, Canada Manulife Full time

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

**Working Arrangement**

Hybrid

Life Insurance Case Coordinator

**The Opportunity**

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference and a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Manulife Insurance business unit is a leading provider of insurance solutions that meet the diverse financial needs of Canadian families. In collaboration with independent financial advisors across the country, we offer a suite of innovative wealth and protection solutions, including: segregated funds, mutual funds, annuities, guaranteed interest contracts, individual life insurance and one of the most comprehensive living benefit portfolios in the industry which includes critical illness, long-term care and disability products.

We are currently seeking a **Life Insurance **Case Coordinator **for our client base across Canada.

As someone who is empathetic, professional, highly organized, and tenacious, you will bridge internal processes and teams to facilitate new requests. You will be required to effectively organize, prioritize, and collaborate to ensure we deliver efficient end to end service.

**Responsibilities**
- Review incoming claims to identify product needs.
- Communicate with clients claiming against inactive policies.
- Support claim adjudicators to move through their work.
- Educate and promote Manulife’s tools, resources, digital and self-serve opportunities with clients and advisors.
- Effectively communicate and collaborate with internal teams to facilitate case resolution across multiple areas, ensuring timely execution of all requests.
- Consistently maintain high performance targets while demonstrating the highest level of professionalism and empathy.

**What motivates you?**
- You obsess about customers, listen, engage, and act for their benefit.
- You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
- You thrive in teams and enjoy getting things done together.
- You take ownership and build solutions, focusing on what matters.
- You do what is right, work with integrity and speak up.
- You share your humanity, helping us build a diverse and inclusive work environment for everyone.

**What we are looking for**
- 2+ years progressive customer service skills.
- Experience in case coordination or adjudicating claims would be an asset.
- Ability to thrive in a high energy culture.
- Ability to think critically and move through work efficiently.

**Attributes**:

- **Outstanding Communication**:Expresses ideas and shares information clearly, concisely and thoroughly, articulates messages, modifies approach and builds connections/trust.
- **Strong analytical skills**:evaluate conflicting information from various key sources in order to assess risk in making timely and effective decisions with appropriate.
- **Adaptability**:adapts and stimulates change to achieve the desired results.
- **Resilience**:drives forward towards objectives in the face of adversity and resistance.
- **Solution Focused**:Owns problems through to resolution; demonstrates the ability to make sound and timely decisions, applies analytic/systematic reasoning to positively impact results, organizational performance, and the customer experience.
- **Exceptional Time Management and Organizational Skills**:Ability to manage high volumes of cases within aggressive deadlines by balancing new and existing cases and shifting priorities.

**About Manulife and John Hancock**

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and



  • Waterloo, Canada Sun Life Full time

    Job Description : Reporting to the Director, Life Insurance, the will be a champion for individual life insurance products with an emphasis on growing sales and managing the new business product portfolio. We are looking for individuals who have a passion for product management – working with our distribution, marketing, new business and insurance...


  • Waterloo, Canada Sun Life Full time

    You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...


  • Waterloo, Canada Manulife Full time

    We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and...

  • Senior Case Associate

    4 weeks ago


    Waterloo, Canada Sun Life Full time

    Job Description : The New Business Team, New business and Replacement/Transformation is hiring a new Case Associate. You are versatile, you know how to combine quality and production and your priority is the customer? You are then the perfect candidate to be part of our dynamic team focused on the quality of service! Opportunities to evolve exist within...

  • Case Manager

    4 weeks ago


    Waterloo, Canada Sun Life Full time

    You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...


  • Waterloo, Canada Forthright Case Management Llc Full time

    3 weeks of vacation, plus sick days, spiritual/cultural leave, birthday Pension: HOOPP (defined benefit plan) - optional Deadline: Open until June 27, 2024 Southwest Ontario Aboriginal Health Access Centre (SOAHAC) is a diverse, dynamic, multiservice Indigenous health and wellness agency. We strive to provide quality, wholistic health services by...

  • Group Life

    2 weeks ago


    Waterloo, Canada Ontario Teachers Insurance Plan (OTIP) Full time

    Company Description OTIP (Ontario Teachers Insurance Plan) is a member-focused, service-driven organization. We are committed to putting our people first by fostering a positive and inclusive work environment, providing a competitive total compensation package and investing in career development. Our team is currently looking for a: **Group Life &...


  • Waterloo, Canada Company 1 - The Manufacturers Life Insurance Company Full time

    Description The opportunity The Group Insurance Finance Manager will directly support the Head of IGP Employee Benefits Network in all financial activities related to IGP’s business mandate and be part of the IGP Management Team, as well as supporting Group Benefits Financial Reporting with a focus on Expense Gain. The Group Insurance Finance...


  • Waterloo, Canada RWAM Insurance Administrators Inc. Full time

    **Department: Disability Management** **Role: Bilingual Disability Case Manager** **Why RWAM?** Are you looking to work with a dedicated team of professionals making a difference in the lives of employers and employees every day? This position will be based out of our head office in the rapidly growing town of Elmira, just minutes from Waterloo, where you...


  • Waterloo, Canada Sun Life Full time

    You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...

  • Life Administrator

    3 days ago


    Waterloo, Canada Equitable Life of Canada Full time

    Life Administrator Waterloo, ON, Canada Req #2302 Monday, June 24, 2024 At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a...


  • Waterloo, Canada Serenia Life Financial Full time

    Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people in their local communities. If this sounds like you, and the opportunity below sounds exciting, we’d like to hear from...


  • Waterloo, Canada Sun Life Full time

    Our student and new graduate programs offer a chance to explore Sun Life from the inside. You’ll make a difference in the lives of our customers and communities, while building the skills and experience that allow you to grow in a meaningful and rewarding way. **Length of Term**: 4 months (September - December 2024) Are you passionate about health care...


  • Waterloo, Canada University of Waterloo Full time

    Overview: **Term: 18 Months** The Case Support Co-ordinator is accountable to the Manager, Case Support for the investigation and administration of complex and critical student cases in residence. They ensure that the safety of the residence community is maintained through the effective and efficient coordination of both on and off campus resources...

  • Account Manager

    2 months ago


    Waterloo, Canada SLS Insurance Brokers Ltd Full time

    **Opportunity**: Exciting opportunity to join a dynamic firm with a diverse client portfolio specialized in Commercial Insurance, Niche and Speciality Lines. The immediate role is to support the President and Owner of the firm in managing Transportation Insurance both small-mid-sized accounts and larger clients. **Description**: Not only will the role focus...

  • Account Manager

    2 weeks ago


    Waterloo, Canada SLS Insurance Brokers Ltd Full time

    **Opportunity**: Exciting opportunity to join a dynamic firm with a diverse client portfolio specialized in Commercial Insurance, Niche and Speciality Lines. The immediate role is to support the President and Owner of the firm in managing Transportation Insurance both small-mid-sized accounts and larger clients. **Description**: Not only will the role focus...

  • Account Manager

    2 weeks ago


    Waterloo, Canada SLS Insurance Brokers Ltd Full time

    **Opportunity**: Exciting opportunity to join a dynamic firm with a diverse client portfolio specialized in Commercial Insurance, Niche and Speciality Lines. The immediate role is to support the President and Owner of the firm in managing Transportation Insurance both small-mid-sized accounts and larger clients. **Description**: Not only will the role focus...

  • Account Manager

    3 weeks ago


    Waterloo, Canada SLS Insurance Brokers Ltd Full time

    **Opportunity**: Exciting opportunity to join a dynamic firm with a diverse client portfolio specialized in Commercial Insurance, Niche and Speciality Lines. The immediate role is to support the President and Owner of the firm in managing Transportation Insurance both small-mid-sized accounts and larger clients. **Description**: Not only will the role focus...


  • Waterloo, Canada SLS Insurance Brokers Ltd Full time

    Dynamic firm with a diverse client portfolio specialized in Commercial Insurance, Niche and Speciality Lines. The immediate role is to support the President and Owner of the firm in managing Transportation Insurance both small-mid-sized accounts and larger clients. **Title: Commercial Account Manager** **Location**: Waterloo, ON - In Office **Company**:...


  • Waterloo, Canada Equitable Life of Canada Full time

    At Equitable Life of Canada, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and customer-responsive staff. Join...