Bilingual Disability Case Manager

3 weeks ago

Waterloo, Canada RWAM Insurance Administrators Inc. Full time

**Department: Disability Management**

**Role: Bilingual Disability Case Manager**

**Why RWAM?**

Are you looking to work with a dedicated team of professionals making a difference in the lives of employers and employees every day? This position will be based out of our head office in the rapidly growing town of Elmira, just minutes from Waterloo, where you can enjoy the benefits of a small-town atmosphere with all the perks of the big city

As a member of our team, you will enjoy a positive work environment with flexibility, professional training and a compensation package that includes comprehensive benefits and a company pension. At RWAM, we embrace a people-first philosophy, we are passionate about customer experience and meeting the unique insurance needs of our advisors, employers, and employees alike. Become part of a team where bilingualism is valued and you’ll have many opportunities to grow and use your language skills.

**About The Role**

Are you an excellent communicator and active listener with the ability to proactively put plans in place, conduct phone interviews, and make informed decisions regarding employee recovery and return to work following injury or illness?

**What You’ll Be Doing**
- Support employees through their medical absence from work by determining benefits available through Employer disability plans.
- Analyze, review and adjudicate STD and LTD claims.
- Work with RWAM’s Rehabilitation Specialists to proactively put plans in place to support employee recovery and return to work.
- Conduct thorough phone interviews to assess details of absences resulting in fair and informed claim decisions.
- Coordinate independent medical examinations when required to support claims.
- Liaise with Employers, Insurance Carriers and medical practitioners when necessary.

**What You’ll Bring**
- Bilingual in French and English
- Highly motivated energy with a team focus approach
- Strong communication skills - You are an active listener with the ability to effectively deal with challenging situations and conversations.
- The ability to consider complex claims, medical details and contractual language.
- The ability to assess supporting medical information and make timely decisions using your critical judgment.
- A post-secondary degree, and/or healthcare background and/or related practical experience

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