Service Coordinator

1 week ago

Waterloo, Canada O'Dell Associates Full time

**Service Coordinator**
- Full-time Permanent
- Business hours (8:00am - 5:00pm)
- Strong organizational skills.

O’Dell Associates is a well-established heating, ventilating, and air conditioning (HVAC) company that works across Ontario with engineers, building owners, mechanical and sheet metal contractors in both commercial and industrial settings. We deliver HVAC solutions to customers within Southern Ontario, with a diverse line-up of world-class products.
Reporting directly to the VP Sales, the Service Coordinator primarily supports the service technicians in Southwestern Ontario. This role will coordinate and dispatch service cases, assist with quotations, and oversee division administration.
**Daily responsibilities may include, but are not limited to the following**:

- Oversee and coordinate maintenance and service work schedules to ensure new sales orders and service cases are completed in a timely manner. Liaise with sales team to determine urgency and inform scheduling.
- Assist technicians with quotes for service, maintenance, and or repair work
- Manage and maintain recurring service and calibration calendar. Create and dispatch service cases to technicians in a timely manner to ensure work is completed.
- Review and verify completed work orders with technicians to ensure information is accurate for invoicing
- Collaborate with technicians, Branch Manager, and/or Sales Team to effectively resolve invoicing issues
- Maintain and update Netsuite to ensure reports are generated accurately and distributed accordingly.
- Assist technicians with transferring site notes, commission details, etc. to ERP system to sustain paperless work environment.
- Support warranty documentation and communication with both internal sales and external vendors as required to mitigate costs to O’Dell
- Develop and maintain good working relationship and effective lines of communication with technicians and customers
- Manage all services cases, updating regularly to maintain up to date record of service technician workload.
- Coordinate with service technicians to ensure timesheets and reporting practices are followed within cases and sales orders.
- Coordinate billing details with accounting department to facilitate accurate billing practices.
- Work closely with Sales and Service Technicians to ensure service cases are completed as scheduled
- Assist with procurement of service & maintenance parts as required

**Qualifications & Experience**
- Successful completion of a post-secondary education coupled with 3-5 years’ service coordination experience within a similar industry.
- Advanced knowledge of MS Office Suite, with in-depth knowledge of Excel is essential
- Experience with Netsuite is considered an asset
- Excellent customer service skills with the ability to communicate important information effectively to service technicians, management, and customers.
- Strong organizational skills with the ability to prioritize tasks in a fast-paced environment
- Good attention to detail to ensure invoices sent to customers are accurate
- A keen learner and a self-starter with the ability to innovate and suggest process improvements
- Possess a strong work ethic and initiate effective teamwork
- Lift up to 30 lbs. unassisted

**_Here’s what else you’ll enjoy:_**
- Comprehensive benefits package
- Profit sharing based on company performance
- RRSP contribution plan
- Vacation time negotiable depending on experience
- Christmas & New Year holiday closure

Company sponsored professional affiliations

  • Service Advisor

    1 week ago

    Waterloo, Canada Essential Auto Service Full time

    **Responsibilities**: - Greet customers and provide excellent customer service - Listen to customer concerns and accurately document them - Transmit customer requests to the appropriate service technician - Provide recommendations for necessary repairs or maintenance based on vehicle inspections and order the correct parts, handle returns and process...

  • Service Coordinator

    4 weeks ago

    Waterloo, Canada GoodLife Fitness Full time

    Position Description **SERVICE COORDINATOR**:** Who is a Service Coordinator?** The Service Coordinator is responsible for scheduling and administrating service and maintenance requests drawn from the Maintenance Software system. As the first point of contact for our Clubs, the Service Coordinator will maintain a multitude of requests with great proficiency...

  • Academic Services Coordinator

    4 days ago

    Waterloo, Canada University of Waterloo Full time

    Overview: The Academic Services Coordinator provides a board spectrum of responsibilities including but not limited to client service, academic integrity, calendar management, support for core functions (e.g., admissions, First Year Engineering Office, etc.), special projects, data management, and general administrative duties. The position acts as a liaison...

  • Academic Services Coordinator

    2 weeks ago

    Waterloo, Canada University of Waterloo Full time

    Overview: **This Academic Services Coordinator role will specifically support the new Biomedical Engineering Graduate Program.** The Academic Services Coordinator provides a board spectrum of responsibilities including but not limited to client service, academic integrity, scheduling, support for core functions (e.g., recruitment and admissions, internal...

  • Academic Services Coordinator

    7 days ago

    Waterloo, Canada University of Waterloo Full time

    Overview: The Academic Services Coordinator provides a board spectrum of responsibilities including but not limited to client service, academic integrity, scheduling, support for core functions (e.g., recruitment and admissions, internal and external events etc.), special projects, data management, and general administrative duties. The position acts as a...

  • Youth Services Coordinator

    6 days ago

    Waterloo, Canada John Howard Society Ontario Full time

    **Youth Services Coordinator**: Location: | Posted on: September 6, 2024 **Location**:John Howard Society of Waterloo-Wellington** **Job Type**: Temporary Full Time - 21 Hours/Week **Application Deadline**:September 19, 2024 at 4:00 pm EDT Applications are currently being accepted for a temporary part-time position at 21 hours/week as a _Youth Services...

  • Learning Services Coordinator

    1 week ago

    Waterloo, Canada University of Waterloo Full time

    Overview: Accountable to the Senior Manager, Student Services, the Learning Services Coordinator is responsible for providing exceptional front-line service to University of Waterloo students, instructors, faculty, staff, and the general public, as well as supporting the delivery of CEL’s learning resources, services, experiences, and...

  • Academic Services Coordinator

    3 weeks ago

    Waterloo, Canada University of Waterloo Full time

    Overview: The Academic Services Coordinator provides a board spectrum of responsibilities including but not limited to client service, academic integrity, calendar management, support for core functions (e.g., admissions, First Year Engineering Office, etc.), special projects, data management, and general administrative duties. The position acts as a liaison...

  • Academic Services Coordinator

    6 days ago

    Waterloo, Canada University of Waterloo Full time

    Overview: **Term: 1 Year** The Academic Services Coordinator provides a board spectrum of responsibilities including but not limited to client service, academic integrity, calendar management, support for core functions (e.g., admissions, First Year Engineering Office, etc.), special projects, data management, and general administrative duties. The position...

  • Academic Services Coordinator

    7 days ago

    Waterloo, Canada University of Waterloo Full time

    Overview: The Academic Services Coordinator provides a board spectrum of responsibilities including but not limited to client service, academic integrity, scheduling, support for core functions (e.g., recruitment and admissions, internal and external events etc.), special projects, data management, and general administrative duties. The position acts as a...

  • Social Services Coordinator

    5 days ago

    Waterloo, Ontario, Canada St. Joseph's Home Care Full time

    Key ResponsibilitiesThis role is responsible for providing psychosocial assessment, counseling, case management, discharge planning, and service coordination to individuals and families in their own homes.Key responsibilities include:Conducting comprehensive psychosocial assessments to identify client needs and develop individualized plans of careProviding...

  • Implementation Services Coordinator

    7 days ago

    Waterloo, Ontario, Canada BusPlanner Full time

    At BusPlanner, we are committed to delivering exceptional customer service and empowering our clients to succeed. We are seeking a highly motivated and experienced Implementation Services Coordinator to join our team.As an Implementation Services Coordinator, you will be responsible for leading implementation projects across our suite of software solutions...

  • Patient Services Coordinator

    18 hours ago

    Waterloo, Ontario, Canada CarePartners Full time

    **Our Values**CarePartners is guided by a set of core values that reflect our commitment to excellence, compassion, and teamwork. These values include:Quality: We are committed to delivering high-quality care that meets the unique needs of each patient.Compassion: We strive to create a supportive and inclusive environment where patients, families, and staff...

  • Care Service Coordinator

    6 days ago

    Waterloo, Ontario, Canada Local Health Integration Networks Full time

    ResponsibilitiesCollaborate with patients and their families to assess care needs and develop individual care and service plans.Link patients with service providers to ensure seamless care delivery.Coordinate and monitor care plan delivery to meet patient needs and preferences.You will work closely with a multidisciplinary team to deliver responsive,...

  • Client Service Coordinator

    4 days ago

    Waterloo, Canada University of Waterloo Full time

    Overview: **Term: 1 year** The Campus Wellness Administration team serves the University of Waterloo community by supporting all units within Campus Wellness (Health Services, Counselling Services and Health Promotion) with effective, efficient, collaborative, and client-focused administrative service. This role is accountable to the Client Service Manager...

  • Subsidiary Services Coordinator

    1 week ago

    Waterloo, Canada Sun Life Full time

    You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...

  • Administrative Coordinator for Form Services

    2 days ago

    Waterloo, Ontario, Canada Sun Life Financial Full time

    Job DescriptionThe CDS Forms Services Coordinator role is a unique opportunity to make a difference in the lives of individuals, families, and communities around the world. As a member of the Canadian Delivery Services (CDS) team, you will be responsible for communicating and working with Form Owners, Best Practice Consultants, and other Business Partners to...

  • Guest Service Coordinator

    2 weeks ago

    Waterloo, Canada The Waters - An Urban Spa Full time

    The Waters - An Urban Spa Retreat, Kitchener-Waterloo's Top Rated Day Spa, is looking to add a Part-Time Guest Service Coordinator to the Spa Team. Shift opportunities include a mix of daytime, evening and Saturday hours. **_Responsibilities Include: _** guest care, booking of appointments, handling guest calls and confirmations, clerical duties,...

  • Guest Service Coordinator

    4 weeks ago

    Waterloo, Canada The Waters - An Urban Spa Full time

    The Waters - An Urban Spa Retreat, Kitchener-Waterloo's Top Rated Day Spa, is looking to add a Part-Time Guest Service Coordinator to the Spa Team. Shift opportunities include a mix of daytime, evening and Saturday hours. **_Responsibilities Include: _** guest care, booking of appointments, handling guest calls and confirmations, clerical duties,...

  • Guest Service Coordinator

    1 week ago

    Waterloo, Canada The Waters - An Urban Spa Full time

    The Waters - An Urban Spa Retreat, Kitchener-Waterloo's Top Rated Day Spa, is looking to add a Full-Time Guest Service Coordinator to the Spa Team. Shift opportunities include a mix of daytime, evening and Saturday hours. **_Responsibilities Include: _** guest care, booking of appointments, handling guest calls and confirmations, clerical duties,...