Epic Client System Administrator, His

3 days ago

Brampton, Canada William Osler Health System Full time

**Company Description**
One of Canada's Best Diversity Employers and Greater Toronto's Top Employers for many consecutive years, William Osler Health System (Osler) provides a safe and supportive health care network to grow your career. Osler is nationally recognized for its commitment to patient safety and is Accredited with Exemplary Standing, the highest rating a Canadian hospital can receive. As a major Ontario hospital system, and home to some of the biggest specialty and emergency departments in the country, Osler serves the 1.3 million residents of Brampton, Etobicoke and surrounding communities. We are proud to offer you incredible exposure to best-in-class health care delivery and challenging hands-on opportunities to stay at the top of your game.

A hospital system built for and by the community, we continue to expand our services to meet the needs of a growing population, creating opportunities for increased hands-on skills development, cross-department training and promotional opportunities. Guided by our accomplished senior leadership team, together we are driving our vision of patient-inspired health care without boundaries.

At Osler, we invest in careers that go beyond where health care professionals like you can achieve their goals and find deep personal and professional fulfillment. Join our team today

**Accountabilities**:

- Configure and maintain Epic client deployment, printers and print queues and other technical components as required
- Manage server and workstation environments, including presentation layer tools for virtual desktop interfaces
- Monitor Epic system performance, analyzing system logs to identify issues and perform performance tuning to enhance system efficiency
- Create and maintain documentation to build a repository of key configuration decisions and associated build
- Facilitate and participate in meetings to discuss deliverables, issues, end user concerns and upcoming milestones
- Work closely with HIS team members to identify, document and troubleshoot issues to find creative resolutions
- Partner with Epic HIS vendor representatives to maintain communication and help vendor staff understand hospital’s operational needs
- Achieve Epic certification and/or accreditation
- Participate in an on-call rotation to provide 24/7 support
- Work extended hours (days, evenings, nights, weekends) as required

**Qualifications**
- Computer science, health informatics or a related field or equivalent experience is required
- Strong working knowledge and experience with Windows and Linux server administration
- Experience managing DNS, DHCP, Active Directory and other network protocols
- Experience with Azure AD, Entrust, SSO integrations and Identity Access Management
- Previous experience working with a modernized HIS at an EMRAM Stage 6 or higher and/or Epic certification is an asset
- Familiar with virtualization platforms such as VMWare
- Familiar with hardware or software load balancing using Citrix NetScaler and F5 BIG-IP
- Proficient in supporting Citrix virtual apps and desktops
- Previous experience working with a modernized HIS and/or certification is an asset
- Strong understanding of hospital workflows in either clinical or non-clinical areas is an asset
- Demonstrated critical thinking skills, strong organizational skills and well-developed written and verbal communication skills are required
- Ability to learn new software and systems, demonstrating technical aptitude
- Ability to work in an agile environment to deliver an HIS that meets end user needs
- Ability to work independently and in collaboration with a team to meet HIS project milestones and ensure successful project delivery
- Ability to analyze user requirements and produce creative solutions to meet end user needs
- Ability and willingness to support project success in a manner that goes beyond completion of assigned tasks
- Ability to persevere in a high intensity project to overcome obstacles and difficult situations within a time sensitive implementation
- Ability to travel to the United States as required
- Must demonstrate Osler's Values of Respect, Excellence, Service, Compassion, Innovation and Collaboration

**Additional Information**

Salary Range: $85,839.00 - $107,308.50

Application deadline: January 31, 2025

LI-HT1

TFT

LI-Hybrid

While we thank all applicants, only those selected for an interview will be contacted. Any information obtained during the course of recruitment will be used for employment recruitment purposes only, and not for any other purpose.

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