Epic Digital Transformation Specialist, His

5 days ago

Brampton, Canada William Osler Health System Full time

**Company Description**
One of Canada's Best Diversity Employers and Greater Toronto's Top Employers for many consecutive years, William Osler Health System (Osler) provides a safe and supportive health care network to grow your career. Osler is nationally recognized for its commitment to patient safety and is Accredited with Exemplary Standing, the highest rating a Canadian hospital can receive. As a major Ontario hospital system, and home to some of the biggest specialty and emergency departments in the country, Osler serves the 1.3 million residents of Brampton, Etobicoke and surrounding communities. We are proud to offer you incredible exposure to best-in-class health care delivery and challenging hands-on opportunities to stay at the top of your game.

A hospital system built for and by the community, we continue to expand our services to meet the needs of a growing population, creating opportunities for increased hands-on skills development, cross-department training and promotional opportunities. Guided by our accomplished senior leadership team, together we are driving our vision of patient-inspired health care without boundaries.

At Osler, we invest in careers that go beyond where health care professionals like you can achieve their goals and find deep personal and professional fulfillment. Join our team today

The Epic Digital Transformation Specialist will be responsible for supporting change initiatives and translating clinical and non-clinical data requirements for the HIS project. Acting as a liaison between clinical and non-clinical stakeholders, they will review clinical requirements and validate information required for build activities for Epic. In addition, this role will focus on developing and maintaining a strong superuser program. It will involve monitoring and promoting the utilization and adoption of the Epic to achieve HIMSS EMRAM (Electronic Medical Record Adoption Model) Level 7, as well as supporting business continuity initiatives. This role is part of the HIS project structure, with a key responsibility to design, deliver and sustain our systems to address both clinical and non-clinical needs, ensuring the HIS is utilized effectively and efficiently in patient care.

**Accountabilities**:

- Act as liaison to translate clinical and non-clinical data requirements from stakeholders to other members of the Epic project team to design optimized workflows that support system adoption
- Employs a deep understanding of the system's backend to effectively translate its functionalities, enhancing stakeholder comprehension and engagement
- Support Epic adoption by monitoring compliance to achieve HIMSS EMRAM Level 7
- Assess the progress of Osler’s digital transformation journey, while collaborating closely with professional practice and clinical operational leadership to advance the culture of clinical informatics competency within the organization
- Develop and execute comprehensive change management strategies to facilitate user adoption and minimize resistance
- Participate in workstreams related to integrated testing, validation and user acceptance testing (UAT) to ensure functionality and performance meet organizational standards
- Establish and monitor processes for managing business continuity
- Drive a culture of continuous improvement by analyzing existing processes or participating in organization wide quality initiatives to recommend enhancements
- Develop and execute strategies to boost superuser engagement, incorporating regular check-ins, feedback sessions and recognition programs throughout the HIS implementation and ongoing operations
- Facilitate the documentation and design of current and future state workflows to standardize business processes and enhance patient care, while collaborating with cross-functional teams to document existing workflows, including roles, responsibilities and decision points
- Create and maintain documentation to build a repository of key configuration decisions and associated build
- Facilitate and participate in meetings to discuss deliverables, issues, end user concerns and upcoming milestones
- Work closely with HIS team members to identify, document, and troubleshoot issues to find creative resolutions
- Partner with the Epic vendor representatives to maintain communication and help vendor staff understand hospital’s operational needs
- Achieve Epic certification and/or accreditation
- Participate in an on-call rotation to provide 24/7 support
- Work extended hours (days, evenings, nights, weekends) as required

**Qualifications**
- Three years of clinical experience in an acute healthcare facility is required or equivalent in a related field is required
- Demonstrated experience in IT-enabled, clinician-led transformation projects involving complex change management, with proven experience in workflow mapping and process design
- Previous experience as a super user, change management or in a similar role within an acute health care s

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