Bilingual Administrative Assistant

6 months ago

Ottawa, Canada Indigo Group Full time

As a Bilingual Administrative Assistant, you will be the friendly face and voice of our company, interacting with customers, providing solutions to their inquiries, and ensuring their needs are met. Your enthusiasm, communication skills, and dedication to customer satisfaction will make a significant impact on our success.

**Key responsibilities**:

- Act as the first point of contact for customers and assist in resolving their concerns, complaints, or requests, ensuring a positive resolution.
- Generate and distribute invoices to customers accurately and in a timely manner.
- Receive and record payments from customers, ensuring payments are applied to the correct accounts.
- Regularly reconcile customer accounts to ensure they are up to date and accurate.
- Prepare and analyze accounts receivable aging reports to track outstanding payments and identify potential issues.
- Organize, maintain, and update physical and electronic files, ensuring easy retrieval of documents when needed.
- Accurately input and maintain data in various databases and spreadsheets, ensuring the integrity and confidentiality of information.
- Assist in the creation and formatting of documents, reports, and presentations.
- Gather and report customer feedback to help improve our services, and processes.
- Collaborate with colleagues to resolve customer issues and continuously improve customer service procedures.
- Other general office duties as required.

**Qualifications**:

- Minimum 1- 2 years proven experience in an office or clerical role.
- Previous experience in basic accounting functions is a plus.
- Excellent communication and interpersonal skills.
- Empathy and a customer-focused mindset.
- Strong organizational and time management skills.
- Professionalism and a customer-service-oriented attitude.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to communicate fluently in English and French.
- Join our team as a Customer Service Clerk and be a part of our commitment to creating outstanding customer experiences. Your enthusiasm and dedication will play a pivotal role in our continued success.

**Why Join Indigo?**
- Professional development opportunities.
- A supportive and collaborative work environment.
- Opportunities for growth and advancement within the organization.
- Employee Referral Bonuses. Sites easily accessible by public transit.

**Company bio**:
**Indigo Park Canada is the leading provider of parking, transportation, logístical and consulting services with over 1000 locations in Canada. Our Company’s activities cover the entire mobility and parking value chain: on-street parking facilities and related services; a comprehensive digital offering; parking enforcement and management of public spaces; soft mobility and last-mile logistics, optimizing the use of available space to serve the city and its citizens.**:
The composition of Indigo's workforce reflects a wide variety of ages, profiles and roles. We maintain and promote this openness through a policy of equal opportunities and fight against all forms of discrimination in hiring and in work relationships. Applications from various groups are welcomed and encouraged. Every person has a right to equal treatment with respect to employment or discrimination, but it does not include any other person under the Human Rights Code. Accommodations are available on request in the relationship to the materials or processes.

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