IT Field Technician

2 months ago


Vancouver, Canada Dilawri Group of Companies - BC Region Full time

**Looking for a great opportunity to work in Canada’s largest Automotive Group? Join the Family today, the Dilawri Lifestyle is waiting for you**

**Dilawri Group of Companies** is currently looking to fill the position of **IT Field Technician.**

Reporting to the IT Team Lead, this position is responsible for supporting end users remotely and on-site at each dealership for all aspects of networking, system admin and internet needs as assigned throughout the dealer group in Vancouver, BC.

**Essential Duties**:
Hardware and Software Support:

- Install, configure and maintain hardware components including desktops, laptops, printers, scanners, and other peripherals
- Troubleshoot hardware issues and coordinate repairs or replacements as necessary
- Ensure all software licenses are up to date and compliant with legal requirements
- Must be comfortable going under desks

Dealer Communication System (DCS)
- Monitor and maintain the DCS to ensure uninterrupted communication between dealerships and manufacturers
- Troubleshoot DCS connectivity issues and coordinate with service providers for resolution
- Train dealership staff on using DCS features effectively

Telephone Systems
- Administer and support VoIP telephone systems across multiple dealerships
- Troubleshoot and resolve telephone system issues promptly

Video Security Systems
- Install, configure and maintain video security systems to ensure the safety and security of dealership premises
- Investigate incidents as required by monitoring video feeds
- Coordinate with security vendors for system upgrades, new installations or maintenance

Office 365 Administration
- Manage user accounts and permissions within the Office 365 environment
- and Teams
- Troubleshoot Office 365 issues and escalate when necessary

Helpdesk Support
- Enforce security policies and procedures to protect dealership IT infrastructure and data
- Perform regular security audits and vulnerability assessments
- Respond to security incidents, conduct investigations and implement corrective actions

Helpdesk Support
- Respond to IT support requests from dealership staff through the helpdesk ticketing system
- Provide timely resolution of technical issues related to hardware, software, and network connectivity
- Document support activities, solutions provided and follow up actions taken

Network Support
- Assist in managing and troubleshooting dealership network infrastructure
- Ensure network devices such as routers, switches, and access points are functioning properly
- Monitor network performance and escalate as needed
- Install, configure and maintain client VPN
- Ensure network equipment and server rooms are kept neat and tidy

Backup and Disaster Recovery
- Maintain backup solutions to protect dealership data
- Test backup integrity and perform data restores when necessary
- Maintain disaster recovery plans for IT systems

Documentation and Training
- Maintain accurate documentation of IT infrastructure, configurations and procedures
- Conduct training sessions for staff on new technologies and system updates

Vendor Management
- Coordinate with IT vendors and service providers for equipment purchases, repairs and maintenance
- Ensure service level agreements (SLAs) are met
- Obtain quotes and evaluate proposals for IT-related projects and purchases

Compliance and Reporting
- Ensure IT practices comply with industry regulations and dealership policies
- Prepare regular reports on IT operations, incidents and system performance
- Assist in audits related to IT infrastructure and security compliance

Accountabilities:

- Follow established company policies and procedures
- Provide professional customer service and employee support
- Maintain composure and work effectively in a fast-paced environment
- Follow Health & Safety Program and observe provincial Occupational Health & Safety regulations
- Participate in meetings and all training, as required

**Qualifications**:
Education
- Certificate or Diploma in the IT field, or equivalent experience

**Skills**:

- Strong technical skills
- Strong troubleshooting skills
- Strong communication skills both written and verbal
- Creativity and problem-solving
- Ability to work in a team environment to achieve common goals
- Ability to take ownership of problems with a positive attitude and bring them to completion
- Ability to remain calm and focused under all circumstances to deliver exceptional service to customers
- Organizational ability and attention to detail

**Requirements**:

- A valid class 5 driver's license and the use of a personal vehicle.

**Advantages of the Dilawri Lifestyle**:

- First hand mentoring from auto industry leaders
- Innovative, exciting work environment
- Employee discounts on vehicle purchases and leases
- Employee discounts on service and parts
- Career growth opportunities
- Competitive compensation
- Generous benefit package
- Exclusive Dilawri offers
- A true Family culture

**Dilawri Group of Companie



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