Field Service Technician Supervisor

1 week ago

Vancouver, Canada Burroughs, Inc. Full time

**Job Summary**:
The Field Supervisor role is a managerial position - one that is required to possess leadership ability, exceptional execution skills, and that can focus on managing the field workforce to deliver exceptional customer experience. The Field Supervisor is a role that operates both in a field service environment overseeing operations pertaining to customer/client locations in designated districts, as well as supervising and managing assigned technicians within the district.

Key responsibilities include modeling appropriate behavior for subordinates, managing subordinates, ensuring and overseeing the provision of a high level of service in the field, while providing oversight and direction to field resources to achieve/or exceed current levels of service, business performance, and customer satisfaction.

**Essential Functions/Key Responsibilities**:

- Aid the Field Service Manager with review of district customer satisfaction levels.
- Provide input for adjustments and/or improvements and oversee subordinates to ensure compliance with field service dispatch and escalation processes.
- Set, manage, and maintain technician schedules, availability and time off to ensure adequate coverage is provided in the field.
- Problem solve and resolve escalated issues in the field regarding technical issues (and oversee subordinates doing the same), SLA requirements, response times and overall service delivery.
- Monitor, review and analyze district customer satisfaction levels. Provide input for adjustments and/or improvements and assure compliance.
- Monitor, review and analyze district service/implementation business performance. Provide input for adjustments and/or improvements and assure compliance.
- Mentor, coach, and lead all direct reports to achieve optimal efficient performance.
- Monitor, train, review, and analyze capabilities of technicians within the region. Assure that they are trained, certified, productive and proficient to meet or exceed customer needs by providing superior service and professional business performance.
- Oversee and ensure customer satisfaction levels for service and implementation solutions are met or exceeded throughout the district.
- Assure that district service and professional service business activities and processes are compliant with policies, procedures and standards where applicable.
- On occasion, ensure direct service delivery to customers in geographic DSA.
- Ability to travel within the district up to 20% of the time.

**Knowledge, Skills and Abilities**:

- Leadership, supervisory, and managerial skills are a must.
- Position requires a highly motivated individual with a solid performance history of demonstrated business acumen, and ability to coach and manage others.
- Excellent customer communication skills.
- Acute attention to detail
- Strong interpersonal skills
- Strong analytical and problem-solving skills
- Good planning and organizational skills to balance and prioritize work
- The individual should demonstrate and possess a good understanding and knowledge of on-site field service, professional services and business development strategies.
- Knowledge of Company product and service offerings and deliverables; Company operating planning and deployment processes; Company operational and financial standards and requirements; Service Order Attainment and Onboarding processes and deliverables; Company service management/coordination requirements; professional service coordination requirements. (preferred)
- The individual must be a leader with the ability to communicate effectively (oral/written) and demonstrate good problem-solving skills. The individual should possess the ability to satisfy customer requirements with appropriate resource management while creating a culture and operating environment where teams are inspired to meet performance objectives.

**Physical Requirements and Working Conditions**:

- The Field Supervisor is a role that operates both in a field service environment covering customer/client locations in designated districts as well as a partially sedentary role, requiring use of typical office equipment such as a computer, laptop and cell phone
- This job requires travel within the district to lead and monitor your team
- This job requires extended availability to field escalations on an as needed basis

**Education and Experience**:

- 2+ years of experience servicing electro-mechanical equipment.
- Supervisor experience expectations: 0-2 years or, equivalent experience responding to escalated questions from other Service Technicians.
- Must hold a valid provincial driver’s license with clean Motor Vehicle Report (MVR) Driver’s Abstract.
- High school diploma or GED
- Some technical school training preferred, but not required.
- Demonstrates an intermediate mechanical, technical, electronic skill set.
- Holds certifications/passed training and has demonstrated proficiency servicing certain vendor equipment serviced in geo

  • Field Service Technician Supervisor

    1 week ago

    Vancouver, Canada Burroughs, Inc. Full time

    **Description** Job Summary: The Field Supervisor role is a managerial position - one that is required to possess leadership ability, exceptional execution skills, and that can focus on managing the field workforce to deliver exceptional customer experience. The Field Supervisor is a role that operates both in a field service environment overseeing...

  • Field Service Technician Supervisor

    6 days ago

    Vancouver, British Columbia, Canada Burroughs, Inc. Full time

    DescriptionJob Summary:The Field Supervisor role is a managerial position - one that is required to possess leadership ability, exceptional execution skills, and that can focus on managing the field workforce to deliver exceptional customer experience. The Field Supervisor is a role that operates both in a field service environment overseeing operations...

  • Field Service Technician Supervisor

    7 days ago

    Vancouver, British Columbia, Canada Burroughs, Inc. Full time

    Job Summary:The Field Supervisor role is a managerial position - one that is required to possess leadership ability, exceptional execution skills, and that can focus on managing the field workforce to deliver exceptional customer experience. The Field Supervisor is a role that operates both in a field service environment overseeing operations pertaining to...

  • Field Service Supervisor

    3 weeks ago

    Vancouver, Canada American Restaurant Service Full time

    American Restaurant Services is looking for a Field Service Supervisor to join our service team. As Field Service Supervisor at American Restaurant Service, your responsibilities include supervision of janitorial operations at various locations, where you will engage in personnel training **overnight**, site inspections, and customer satisfaction during...

  • Field Service Supervisor

    6 days ago

    Vancouver, British Columbia, Canada American Restaurant Service Full time

    American Restaurant Services is looking for a Field Service Supervisor to join our service team. As Field Service Supervisor at American Restaurant Service, your responsibilities include supervision of janitorial operations at various locations, where you will engage in personnel training overnight, site inspections, and customer satisfaction during early...

  • Audio Visual Integration Technician

    6 days ago

    Vancouver, British Columbia, Canada Field Service .CA Inc. Full time

    Field Service Canada is seeking a driven and dedicated individual for the Audio Visual Integration Technician (Level 2) position. Field Service is an industry leader in thedesign, installation, service and support of lighting and audio/visual systems across Canada with offices in Toronto, Ottawa and Vancouver.With our national presence, travel will be...

  • Audio Visual Integration Technician

    3 weeks ago

    Vancouver, Canada Field Service .CA Inc. Full time

    Field Service Canada is seeking a driven and dedicated individual for the Audio Visual Integration Technician (Level 2) position. Field Service is an industry leader in the design, installation, service and support of lighting and audio/visual systems across Canada with offices in Toronto, Ottawa and Vancouver. With our national presence, travel will be...

  • Field Service Technician

    6 days ago

    Vancouver, British Columbia, Canada AGS - American Gaming Systems Full time

    Job OverviewThe Field Service Technician has a proven electronics background with at least 1 years' experience in a lesser role or 2 years' experience in a casino technical role. This position is responsible for the service, installation, conversion, upgrade and preventative maintenance of all AGS gaming equipment at various casinos in their designated...

  • Field Service Technician

    2 weeks ago

    Metro Vancouver Regional District, Canada Sunbelt Rentals of Canada Full time

    Sunbelt Rentals - the fastest growing rental business in Canada - is seeking a Field Service Mechanic/Technician. A proud supporter of hiring Military Veterans, promoting a diverse, inspired, supported, empowered workforce! This Field Service mechanic/technician role performs preventive maintenance and makes repairs at the customer's location equipment in...

  • Field Service Technician

    1 week ago

    Vancouver, Canada AGS - American Gaming Systems Full time

    Job OverviewThe Field Service Technician has a proven electronics background with at least 1 years’ experience in a lesser role or 2 years’ experience in a casino technical role. This position is responsible for the service, installation, conversion, upgrade and preventative maintenance of all AGS gaming equipment at various casinos in their designated...

  • Field Service Technician

    1 week ago

    vancouver, Canada AGS - American Gaming Systems Full time

    Job OverviewThe Field Service Technician has a proven electronics background with at least 1 years’ experience in a lesser role or 2 years’ experience in a casino technical role. This position is responsible for the service, installation, conversion, upgrade and preventative maintenance of all AGS gaming equipment at various casinos in their designated...

  • Field Service Technician

    7 days ago

    Vancouver, Canada AGS - American Gaming Systems Full time

    Job OverviewThe Field Service Technician has a proven electronics background with at least 1 years’ experience in a lesser role or 2 years’ experience in a casino technical role. This position is responsible for the service, installation, conversion, upgrade and preventative maintenance of all AGS gaming equipment at various casinos in their designated...

  • Field Service Technician

    7 days ago

    vancouver, Canada AGS - American Gaming Systems Full time

    Job OverviewThe Field Service Technician has a proven electronics background with at least 1 years’ experience in a lesser role or 2 years’ experience in a casino technical role. This position is responsible for the service, installation, conversion, upgrade and preventative maintenance of all AGS gaming equipment at various casinos in their designated...

  • Field Service Technician

    1 week ago

    Vancouver, Canada AGS - American Gaming Systems Full time

    Job Overview The Field Service Technician has a proven electronics background with at least 1 years’ experience in a lesser role or 2 years’ experience in a casino technical role. This position is responsible for the service, installation, conversion, upgrade and preventative maintenance of all AGS gaming equipment at various casinos in their...

  • Field Service Technician

    7 days ago

    Vancouver, British Columbia, Canada Wismer & Rawlings Ltd - Prince George Full time

    Reports To:Field Service SupervisorWhat we do:For over 60 years, Wismer & Rawlings (WRE) has been keeping the Power Up for clients across Western and Northern Canada. Our skilled teams of electrical field service technicians keep electrical systems of all voltage classes running efficiently, reliably, and safely.WRE is hiring a Senior Field Service...

  • Motorcycle Service Technician

    2 weeks ago

    Vancouver, Canada Motorrad Dealer Technician Opportunities Full time

    Company Description *** **Job Description**: **Job description** This top quality Motorrad Dealership is growing and looking for talented and motivated Motorcycle Service Technicians, from Entry Level to Experienced to work with. Motorrad Service Technicians who are passionate about customer service, take pride in their work, and enjoy being part of a...

  • Field Service Technician

    5 days ago

    Vancouver, BC, Canada AGS - American Gaming Systems Full time

    Job Overview The Field Service Technician has a proven electronics background with at least 1 years’ experience in a lesser role or 2 years’ experience in a casino technical role. This position is responsible for the service, installation, conversion, upgrade and preventative maintenance of all AGS gaming equipment at various casinos in their...

  • Field Service Technician

    22 hours ago

    Vancouver, BC, Canada AGS - American Gaming Systems Full time

    Job Overview The Field Service Technician has a proven electronics background with at least 1 years’ experience in a lesser role or 2 years’ experience in a casino technical role. This position is responsible for the service, installation, conversion, upgrade and preventative maintenance of all AGS gaming equipment at various casinos in their...

  • Field Service Technician

    1 week ago

    Vancouver, BC, Canada AGS - American Gaming Systems Full time

    Job Overview The Field Service Technician has a proven electronics background with at least 1 years’ experience in a lesser role or 2 years’ experience in a casino technical role. This position is responsible for the service, installation, conversion, upgrade and preventative maintenance of all AGS gaming equipment at various casinos in their...

  • Field Service Technician

    1 month ago

    Vancouver, Canada Kelly Science, Engineering, Technology & Telecom Full time

    We are currently recruiting for Field Service Technician role for our client for full time permanent opportunity. Locations: Vancouver and Kelowna Type: Full time permanent role FIELD SERVICE TECHNICIAN Role: Responsible for providing field technical service and support customer sites across Cana