Field Service Technician

2 weeks ago

Vancouver, Canada ClearVision Technologies Full time

ClearVision Technologies is offering employment for a **Field Service Technician** to join our Field Service team in Vancouver. This position will entail installing, repairing, and servicing ClearVision and Valco Melton systems at customer sites. You will also be providing 24/7 remote support to sites across North America. The technician will also advise and train customer personnel in the operation of ClearVision / Valco Melton equipment.

Applicants must have aptitude for mechanical (and preferably electrical) systems, some prior experience working with machinery / HMI systems, and will need to work with engineering drawings and electrical and pneumatic schematics.

Please note: Technician will be based out of ClearVision's headquarters in Vancouver, but **approximately 80% of time will be spent traveling to and working at external client sites across North America**.

**Specific Responsibilities**:

- Provide service and customer support during field visits or dispatches.
- Carry out all on-site installation, repair, maintenance and test tasks.
- Diagnose errors or technical problems and determine proper solutions.
- Produce timely and detailed service reports.
- Determine customer requirements and make appropriate recommendations/briefings.
- Build positive relationships with customers through high-quality work and positive customer service attitude.
- Work remotely with customers on a 24/7 rotational basis to troubleshoot existing systems via company-provided phone and laptop.

**Minimum Qualifications**:

- High school diploma or equivalent, OR certification/diploma from relevant trade/vocational school.
- At least 1 year of relevant experience in field service.
- Aptitude for mechanical equipment.
- Working knowledge of electrical and pneumatic control technology.
- Ability to work flexible hours and adapt to changing work schedules.
- Class 5 driving license and fluency in English.
- Ability to lift loads of ~50 pounds.
- Working knowledge of Microsoft programs such as Outlook, Excel, Word, etc.

**Preferred Competencies**:

- Knowledge of single
- and three-phase power connections.
- Ability to navigate/program PLC/CNC equipment.

**Job Types**: Full-time, Permanent

Pay: $25.00-$28.00 per hour

Expected hours: 40 - 45 per week

**Benefits**:

- Company events
- Dental care
- Extended health care
- On-site gym
- Paid time off
- RRSP match
- Vision care

Schedule:

- Day shift
- Monday to Friday
- Overtime
- Weekends as needed

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Vancouver, BC: reliably commute or plan to relocate before starting work (required)

Willingness to travel:

- 75% (required)

Work Location: In person

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