Field Service Technician

3 days ago

Vancouver, Canada Patterson Companies, Inc. Full time

**Overview**:
As a service technician for Patterson Companies you will install, maintain and repair equipment for either our dental or animal health customers. In this role you can expect to:

- Solve new, exciting challenges every day - from troubleshooting and diagnosing issues to training office staff on newly installed equipment
- Work independently
- Expand your technical knowledge while building rewarding, long-lasting customer relationships
- **Hours**:Full Time
- **Experience**:Mid-level
- **Travel**:Occasional to Regular

**Success Profile**:
What makes a successful service technician at Patterson Companies? Check out the traits we’re looking for and see if you have the right mix.
- Customer-focused
- Mechanically minded
- Personable
- Reliable
- Technical aptitude
- Solution oriented

**Rewards**:

- **Health and Well-being**:

- **Retirement and Savings Program**:

- **Work/Life/Balance**:

- **Professional Development**:

- **Employee Discount Programs**:

- **Vehicle Program**:
**Working at Patterson**:
“It is wonderful working with a team that is professional and customer experience oriented. Also, good management that truly cares about developing each employee to their best and beyond.” - Tom S., Dental Service Technician

“Being a Navy veteran, I find a very similar sense of comradery amongst other service technicians at Patterson. Everyone is eager to help, at any time.” - Mark L., Dental Service Technician

“Working for Patterson Veterinary has given me more passion to help people and animals.” - Juan G., Veterinary Service Technician

“My job at Animal Health International gives me the opportunity to work independently with the guide of competent and helpful supervisors.” - Clinton C., Animal Health International Service Technician

**Responsibilities**:
Who are we looking for as a Service Technician? Patterson Dental Vancouver branch is looking for a worker who is interested in the field of bio-medical (dental) device and equipment repair.

As a Service Technician, you provide repair, installation and maintenance on a variety of dental equipment and products. The Service Technician learns and follows manufacturer guidelines relative to the repair of devices. Training is supplied by mentorship program with other branch technicians, manufacturers and online training courses. Why join Patterson? Patterson Companies is an industry-leading specialty distributor serving the dental and veterinary supply markets. Driven to meet the needs of healthcare professionals in these growing markets, Patterson provides a total-package approach to doing business. Our customers benefit from a diverse platform of products and services, as well as the convenience and peace of mind that come with relying on one trusted partner for everything they need.

**Major Duties**:

- Determines the parts, supplies or tools required to complete service requests.
- Uses, maintains and secures test devices and tools used to adjust, calibrate and repair equipment.
- Repairs equipment to manufacturer specs.
- Ensures the service commitments are met within standard response time.
- Work with Sales Representatives' to present Maintenance Agreements to customers.
- Follow repair and manufacturer schedules for customers on Service Agreements.
- Complete all required paperwork i.e. work orders, repair tags, equipment loaner tags.
- Learns and follows specific manufacturer guidelines for repairs as well as all company policies related to asepsis.
- Trains customers on the use and basic maintenance of all equipment sold.
- Ensures proper vehicle maintenance guidelines and safe driving habits are followed.
- Manages inventory and restocks when necessary.
- Perform any other tasks assigned to him.

**Job qualifications**:

- Electronics diploma or any other relevant experience.
- Background in contracting, plumbing, mechanics or electrical is preferred.
- Valid driver's license and in order required.
- Strong customer service skills and a positive attitude.
- Strong organizational skills, sound judgment and excellent decision-making abilities.
- Knowledge of the dental industry is an asset.
- Excellent oral and written communication skills in English.

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