Customer Service Manager

4 days ago


Edmonton International Airport, Canada Edmonton Shell AeroCentre Full time

**Shell Aerocentre**

It’s an exciting time at the Shell Aerocentre. With the increase of YEG traffic and optimism in the aviation industry. We offer a full range of services for business and commercial customers. Servicing customers from Oilfield, Mining, Military, Hockey and Private aircraft at our two building (four hangers) We have been the Shell branded fueller since 1979.

We are seeking a**:Customer Service Manager **to be an integral part of our Company.

The Customer Service manager will be responsible for overseeing day-to-day Customer Service Representative (CSR).

A CSR is responsible for providing exceptional service to our customers while providing operational support to colleagues. As a CSR you are the first point of contact for our customers and the liaison between flight crews and ramp agents.

**Responsibilities**:

- Maintain a professional manner and appearance while working with flight crews, passengers, and high-profile clients
- Provide prompt and courteous service to customers while proactively considering customers requirements
- Coordinate services for aircraft such as arranging fuel, booking equipment, etc
- Arrange services required by flight crews such as transportation, hotels, and catering
- Ensure fuel and other services are performed in a timely manner.
- Communicate with ramp agents to capture all services provided to an aircraft and invoice accordingly
- Clearly and professionally communicate with aircraft over the air-to-ground radio and with ramp agents over internal radio
- Answer main telephone line
- Provide check-in service
- Work in a team and independently
- Develop and positive working relationship with customers and team members
- Tracking, billing, balancing fuel deliveries
- Assisting with last-minute flight coverage
- Be an information resource for CSRs
- Train new CSRs

Qualifications:

- Previous aviation experience (especially FBO experience) is an asset
- Previous customer service experience is a must
- Excellent interpersonal and written communication skills
- Proficient in Microsoft Office programs such as Word and Excel
- The ability to multi task and prioritize items is very important
- Strong problem-solving skills
- Airport security clearance is required
- License is required for transportation and to obtain AVOP (Airside Vehicle Operators Permit)
- Will need to obtain ROC (Radio Operators License)

This position has shift work which will include early mornings, day time shift, and evenings. Shift lengths can vary from 8-12 hrs per day. Weekend and holiday shifts will be required. This position is located at the Edmonton International Airport.

Pay: $60,000.00-$65,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Work Location: In person



  • Edmonton International Airport, Canada Hertz Full time

    We are looking for Customer Service and Sales Associate with a passion to drive customer satisfaction through providing outstanding service. If this is you and you’re ready for your next destination then you have cruised to the right spot! Hertz offers a Competitive Compensation package! You have the potential to earn a bonus incentive which averages an...


  • Edmonton International Airport, Canada Hertz Full time

    We are looking for Customer Service and Sales Associate with a passion to drive customer satisfaction through providing outstanding service. If this is you and you're ready for your next destination then you have cruised to the right spotHertz offers a Competitive Compensation package You have the potential to earn a bonus incentive which averages an...


  • Edmonton International Airport, Canada Central Mountain Air Full time

    At Central Mountain Air, we pride ourselves in providing vital air connectivity to remote communities nestled within the stunning landscapes of Alberta and British Columbia. Our commitment to safety, reliability, and exceptional customer service is at the core of everything we do. Join our dedicated team and become an integral part of bringing people...


  • Edmonton International Airport, Canada Central Mountain Air Full time

    At Central Mountain Air, we pride ourselves in providing vital air connectivity to remote communities nestled within the stunning landscapes of Alberta and British Columbia. Our commitment to safety, reliability, and exceptional customer service is at the core of everything we do. Join our dedicated team and become an integral part of bringing people...


  • Edmonton International Airport, Canada Central Mountain Air Full time

    At Central Mountain Air, we pride ourselves in providing vital air connectivity to remote communities nestled within the stunning landscapes of Alberta and British Columbia. Our commitment to safety, reliability, and exceptional customer service is at the core of everything we do. Join our dedicated team and become an integral part of bringing people...


  • Edmonton International Airport, Canada Central Mountain Air Full time

    At Central Mountain Air, we pride ourselves in providing vital air connectivity to remote communities nestled within the stunning landscapes of Alberta and British Columbia. Our commitment to safety, reliability, and exceptional customer service is at the core of everything we do. Join our dedicated team and become an integral part of bringing people...


  • Edmonton International Airport, Canada Century Mile Racetrack and Casino Full time

    **SUMMARY** **This position would require evenings and weekends** Greets and welcomes Century Casino guests with a friendly and professional demeanor at every opportunity. Processes lottery and merchandise cashier transactions. Performs Winners’ Zone duties, such as producing cards, inputting points where required, processing members’ reports, minor...


  • Edmonton International Airport, Canada Century Mile Racetrack and Casino Full time

    **SUMMARY** **This position would require evenings and weekends** Greets and welcomes Century Casino guests with a friendly and professional demeanor at every opportunity. Processes lottery and merchandise cashier transactions. Performs Winners’ Zone duties, such as producing cards, inputting points where required, processing members’ reports, minor...


  • Edmonton International Airport, Canada Avis Budget Group Full time

    Immediately hiring! We are now seeking responsible and energetic people, like you, to join our growing Avis Budget Group enterprise. You’ll be an appreciated and valued addition to our team, putting a smile on our customers faces! **What You’ll Do**: You will help customers in the return of their rental cars. This includes meeting and greeting...

  • Manager

    2 weeks ago


    Edmonton International Airport, Canada Boutique La Vie En Rose Full time

    The Outlet Collection at EIA Join a diverse and talented team For years now, we’ve been designing lingerie and swimwear for everyday living. Why do we do what we do? Because we want women around the world to look and feel their best! Join our dynamic team to start a stimulating professional career in a committed and constantly evolving...


  • Edmonton International Airport, Canada Avis Budget Group Full time

    Immediately hiring We are now seeking responsible and energetic people, like you, to join our growing Avis Budget Group enterprise. You'll be an appreciated and valued addition to our team, putting a smile on our customers facesWhat You'll Do:You will help customers in the return of their rental cars. This includes meeting and greeting customers, securing...


  • Edmonton, Canada Pyxis Customer Solutions Ltd. Full time

    **Job Overview** Pyxis Customer Solutions is a fast-growing debt solutions company, where we strive to provide outstanding customer service to our customers through access to resources and education to assist individual’s credit challenges. We are a forward-thinking employer offering a supporting, caring and positive environment for our...

  • Shift Manager

    2 weeks ago


    Edmonton International Airport, Canada medium rare Full time

    '''Duties''' - Oversee daily operations of the shift, ensuring smooth and efficient service - Supervise and support staff members, providing guidance and training as needed - Manage inventory and order supplies to maintain adequate stock levels - Ensure compliance with food safety and sanitation regulations - Handle customer inquiries, complaints, and...

  • Customer Care Lead

    1 week ago


    Edmonton, Alberta, Canada Epiroc Customer Center Full time

    _Customer Care Lead - Edmonton, AB_RESPONSIBILITIES:Provide technical/commercial parts support to our customersHandle incoming calls related to consumables, parts, service and equipment prices and delivery of ordersRespond to inquiries of stock balance, pricing, lead time, delivery, parts information, specifications, availability inquiries, non-conformances,...


  • Edmonton International Airport, Canada BBE Expediting Ltd Full time

    **Position Description**: Logistics Sales Manager **Reports to**: Director of Business Development **Location**: Edmonton, Alberta BBE Expediting is seeking a highly motivated individual to join our team as a Sales Manager! Your role will focus on managing relationships with new and existing clients across a variety of industrial sectors including;...


  • Edmonton International Airport, Canada SAMSIC ASSISTANCE Canada Inc. Full time

    **SAMSIC ASSISTANCE Canada is HIRING - ASSISTANT STATION MANAGER (DEPUTY)** Samsic's story began in 1986. At that time their only business was cleaning, but in 30 years they have expanded their solutions and opened operations internationally to position themselves as a leader in integrated business services. Samsic Airport is present at more than 25...


  • Edmonton International Airport, Canada SAMSIC ASSISTANCE Canada Inc. Full time

    **SAMSIC ASSISTANCE Canada is HIRING - ASSISTANT STATION MANAGER (DEPUTY)** Samsic's story began in 1986. At that time their only business was cleaning, but in 30 years they have expanded their solutions and opened operations internationally to position themselves as a leader in integrated business services. Samsic Airport is present at more than 25...


  • Edmonton International Airport, Canada BBE Expediting Ltd Full time

    Reporting to: Director of Business Development Location: Edmonton, Alberta BBE Expediting is seeking a highly motivated individual to join our team as a **Logistics** **Sales Manager**! Your role will focus on managing relationships with new and existing clients across a variety of industrial sectors including; pharmaceuticals, government, and mining....

  • Logistics Manager

    2 months ago


    Edmonton International Airport, Canada BBE Expediting Ltd Full time

    BBE is proudly Canadian with deep roots in Canada’s North. For more than 40 years we have expanded our expertise in logistics connecting Northern Canada to meet the world's most challenging supply chain needs in remote communities across the global marketplace. BBE is honoured to contribute to the growth and development of commercial enterprise through...

  • Logistics Manager

    3 days ago


    Edmonton International Airport, Canada BBE Expediting Ltd Full time

    BBE is proudly Canadian with deep roots in Canada’s North. For more than 40 years we have expanded our expertise in logistics connecting Northern Canada to meet the world's most challenging supply chain needs in remote communities across the global marketplace. BBE is honoured to contribute to the growth and development of commercial enterprise through...