
Supervisor for Prm Services
2 weeks ago
**SAMSIC ASSISTANCE Canada is HIRING - PRM SUPERVISOR**
Founded in 1986, Samsic has expanded internationally from its origins in cleaning services to become a leader in integrated business services across diverse sectors. Now with a presence in over 27 international airports, including operations in North America, Samsic employs over 1,500 employees in Canada alone and a global workforce of more than 125,000 dedicated to ensuring high-quality service in aviation.
**“*_**Our organization is strong, and our greatest pride is to have the support of the men and women who contribute to our collective success day after day. Together, we will continue to grow and ensure our sustainability, now and into the future.**_*”** ~ Groupe Samsic
- **Lead PRM Operations**: Oversee and support PRM Agents and Dispatchers to deliver exceptional service to passengers requiring special assistance. Provide direct supervision and guidance to maintain operational excellence and uphold service standards.
- **Resource Coordination**: Efficiently allocate PRM resources using the Ozion PRM system and other dispatch tools to meet operational needs. Work closely with Dispatch and the PRM team to ensure tasks are completed effectively.
- **Customer and Partner Liaison**: Act as the primary point of contact for airline and airport partners. Handle daily communication, resolve escalated service issues, and foster a collaborative working relationship with external stakeholders.
- **Policy and Procedure Enforcement**: Enforce adherence to company policies, including safety standards, uniform requirements, punctuality, and high standards of customer service. Address non-compliance issues, issuing warnings or corrective action as needed.
- **Operational Planning**: Monitor staffing levels and labor requirements, assisting with weekly and monthly planning to ensure alignment with budget and operational demands.
- **Incident Management and Reporting**: Respond promptly to any service issues, passenger inquiries, or operational failures, providing follow-up as necessary. Maintain accurate and timely reports, ensuring transparency with management and partners.
- **Equipment and Safety Management**: Conduct daily checks of equipment and the team room, ensuring safety protocols are followed. Report any safety hazards or equipment issues to management.
- **Support and Coverage**: Step in to provide PRM or dispatch support during peak times or in the event of staff shortages. Ensure uninterrupted service delivery and provide hands-on assistance as needed.
- **Culture and Accountability**: Uphold the culture and community of the operation by ensuring all team members adhere to company policies and standards.
- **Financial Awareness**: Maintain a strong understanding of station financials, including: Monitoring labour hours vs. job costs to ensure efficiency **AND**:Planning manpower needs vs. job expectations and adjusting schedules accordingly to meet operational goals.
- **Shift Preparation**: Proactively plan for upcoming shifts in advance, ensuring appropriate staffing levels and resource allocation. This is an integral expectation of the supervisory role in a last-minute aviation environment.
**Qualifications**
- **Leadership Experience**: Previous experience in a supervisory role within PRM, aviation, or a similar customer service environment is highly preferred.
- **Communication Skills**: Exceptional verbal and written communication skills to provide clear, constructive feedback and foster positive team relationships.
- **Operational Knowledge**: Strong understanding of PRM services, dispatch systems, and resource management to make effective operational decisions.
- **Problem Solving**: Demonstrated ability to manage and resolve service challenges, focusing on continuous improvement.
- **Financial Competence**: Ability to analyze and monitor financial metrics, such as labour costs and manpower efficiency.
- **Company Culture and Work Ethic**: Embody Samsic’s commitment to professionalism, safety, and a positive team culture. This role requires punctuality, a strong work ethic, and a dedication to both company and customer standards.
- **Flexibility**: Availability for various shifts to support our 24/7 operation, including early mornings, late nights, weekends, and holidays.
- **Additional Requirements**: Ability to obtain a Restricted Area Identification Card (RAIC). Proficiency in English required; additional languages are an asset.
**Job Types**: Part-time, Permanent
Pay: From $20.00 per hour
Expected hours: 20 - 44 per week
Additional pay:
- Overtime pay
**Benefits**:
- Dental care
- Extended health care
- On-site parking
- Vision care
Flexible language requirement:
- French not required
Schedule:
- Day shift
- Evening shift
- Morning shift
- Night shift
- On call
- Overtime
- Weekends as needed
Application question(s):
- You must have your own transportation to and from work - public transit or rideshare is not an opt
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