Deputy Station Manager

6 months ago

Edmonton International Airport, Canada SAMSIC ASSISTANCE Canada Inc. Full time

**SAMSIC ASSISTANCE Canada is HIRING - ASSISTANT STATION MANAGER (DEPUTY)**

Samsic's story began in 1986. At that time their only business was cleaning, but in 30 years they have expanded their solutions and opened operations internationally to position themselves as a leader in integrated business services. Samsic Airport is present at more than 25 international airports - France, the West Indies, Belgium and Serbia, United States, Canada - and today Samsic's growth is backed by over 110,000 employees.

"_Our organization is strong, and our greatest pride is to have the support of the men and women who contribute to our collective success day after day. Together, we will continue to grow and ensure our sustainability, now and into the future.” _~ Groupe Samsic: Leader des services aux entreprises en Europe et dans le monde

**1. Authority**:

- The Deputy Station Manager (DSM) will report directly to the General Manager.
- Will support the overall safe, efficient, and profitable operation of all SAMSIC customers in Edmonton.
- Responsible for ensuring that the highest quality standards of service are met and maintained.
- Full authority to run the operation in accordance with the specific responsibilities for the respective location.

**2. Responsibilities**:

- Establish a culture of total accountability in all areas.
- Explain, live, and enforce the Group’s Vision, Mission Statement and Core Values.
- Establish and protect the SAMSIC company brand.
- Train to perform all duties that the General Manager executes in the event the General Manager is absent.
- Work closely with the General Manager to establish, implement, and enforce new policies, ideas, and practices as needed.
- Enforce Corporate and Regulator best safety practices, liaising with the Quality Safety and Security Manager on a weekly basis.
- Enforce Corporate and Regulator best quality practices, liaising with the PRM Supervisors monthly.
- Oversee the PRM Supervisors to establish, implement, and enforce new policies, ideas, and practices as required.
- Fanatical emphasis on quality through dialogue, audits, coaching and example.
- Oversee the day-to-day operation of the PRM services ensuring best safety practices and excellent customer service.
- Develop and mentor direct reports of the PRM Supervisors.
- Understand and track manpower costs daily, correcting any inefficiencies immediately.
- Oversee training, development, and growth of the PRM Supervisors and their team.
- Attend monthly P&L reviews with finance and senior management.
- Hire, train, and maintain the station supervisor team obtaining final approval from the GM.
- Implement, reward, and celebrate employees following corporate guidelines.
- Enforce and document progressive discipline through reporting and coaching.
- Attend monthly AOC meetings.
- Meet with Customers on a weekly basis ensuring all minutes and outstanding items are dealt with promptly.
- Establish, monitor, and oversee monthly Occupational Health & Safety meetings.
- Establish and attend regular meetings with the Edmonton Management team.
- Respond and reply promptly to inquiries/issues brought forward by the customer, investigating and reporting as required.
- Participate in the corporate conference calls weekly, being prepared to provide input and explanation of financials, labour, and expenses of YEG station.
- Ensure transparent communication externally and internally at all levels.
- Promote and enforce excellent housekeeping practices.
- Promote and enforce excellent uniform standards at all levels as per SAMSIC Uniform Policy, and provide discipline/coaching to staff that are non-compliant.
- Proven knowledge of Microsoft Word, Excel, Power Point.
- Knowledge of Indeed, posting ads and strong knowledge of onboarding practices.

**3. Qualifications**:
At least 3 Years of aviation experience.

Strong knowledge of aviation and it’s practices.

Proven track record of operational and financial results.

Management experience of 10+ staff.

Fluent in French or second language is an asset.

International work experience is a plus.

Availability to travel.

Able to work extended periods under highly stressful situations.

**We are operational 24/7. The management team must be flexible, reachable and available to come to the airport at any time in the event of an incident or an emergency.

**Salary**: From $60,000.00 per year

**Benefits**:

- Company events
- Dental care
- Discounted or free food
- Extended health care
- Flexible schedule
- On-site gym
- On-site parking
- Paid time off
- Store discount
- Vision care

Schedule:

- Day shift
- Evening shift
- Holidays
- On call
- Weekends as needed

Ability to commute/relocate:

- Edmonton International Airport, AB T9E 0V3: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

- Able to work evenings, weekends, and holidays?

**Experience**:

- Aviation: 3 years (required)
- Management: 3 years (preferred)
- Leader

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